22.04 boot freeze on ASUS Expertbook B9450FA

Bug #1972859 reported by Kurt Miller
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

After upgrade to 22.04 machine freezes at boot.
Booting is possible in recovery mode.
If I do not select recovery, machine silently hangs.

Steps I've taken:

1) added acpi=off to the kernel params.
   ACPI errors were visible scrolling past

1) Created and ran a boot-repair disk.
   The only effect was to reduce the amount of visual feedback during the boot process.

2) Successfully upgraded the BIOS
   Current BIOS: B9450FA.313
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu82
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: kmiller 2363 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 22.04
InstallationDate: Installed on 2021-06-20 (324 days ago)
InstallationMedia: Ubuntu 21.04 "Hirsute Hippo" - Release amd64 (20210420)
MachineType: ASUSTeK COMPUTER INC. ASUS EXPERTBOOK B9450FA_B9450FA
Package: linux (not installed)
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-27-generic root=UUID=5d2400f7-9ae0-4ef5-9a5c-dede26fb88c6 ro recovery nomodeset dis_ucode_ldr
ProcVersionSignature: Ubuntu 5.15.0-27.28-generic 5.15.30
RelatedPackageVersions:
 linux-restricted-modules-5.15.0-27-generic N/A
 linux-backports-modules-5.15.0-27-generic N/A
 linux-firmware 20220329.git681281e4-0ubuntu3
Tags: jammy
Uname: Linux 5.15.0-27-generic x86_64
UpgradeStatus: Upgraded to jammy on 2022-05-09 (0 days ago)
UserGroups: adm cdrom dip lpadmin lxd nordvpn plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 02/23/2022
dmi.bios.release: 5.16
dmi.bios.vendor: ASUSTeK COMPUTER INC.
dmi.bios.version: B9450FA.313
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: B9450FA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnASUSTeKCOMPUTERINC.:bvrB9450FA.313:bd02/23/2022:br5.16:svnASUSTeKCOMPUTERINC.:pnASUSEXPERTBOOKB9450FA_B9450FA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnB9450FA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: ASUS EXPERTBOOK
dmi.product.name: ASUS EXPERTBOOK B9450FA_B9450FA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
Kurt Miller (miller-kurt-e) wrote :
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Libera.chat.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1972859/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1972859

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Kurt Miller (miller-kurt-e) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected jammy
description: updated
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Kurt Miller (miller-kurt-e) wrote : CRDA.txt

apport information

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Kurt Miller (miller-kurt-e) wrote : CurrentDmesg.txt

apport information

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Kurt Miller (miller-kurt-e) wrote : IwConfig.txt

apport information

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Kurt Miller (miller-kurt-e) wrote : Lspci.txt

apport information

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Kurt Miller (miller-kurt-e) wrote : Lspci-vt.txt

apport information

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Kurt Miller (miller-kurt-e) wrote : Lsusb.txt

apport information

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Kurt Miller (miller-kurt-e) wrote : Lsusb-t.txt

apport information

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Kurt Miller (miller-kurt-e) wrote : Lsusb-v.txt

apport information

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Kurt Miller (miller-kurt-e) wrote : PaInfo.txt

apport information

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Kurt Miller (miller-kurt-e) wrote : ProcCpuinfo.txt

apport information

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Kurt Miller (miller-kurt-e) wrote : ProcCpuinfoMinimal.txt

apport information

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Kurt Miller (miller-kurt-e) wrote : ProcEnviron.txt

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Kurt Miller (miller-kurt-e) wrote : ProcInterrupts.txt

apport information

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Kurt Miller (miller-kurt-e) wrote : ProcModules.txt

apport information

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Kurt Miller (miller-kurt-e) wrote : PulseList.txt

apport information

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Kurt Miller (miller-kurt-e) wrote : RfKill.txt

apport information

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Kurt Miller (miller-kurt-e) wrote : UdevDb.txt

apport information

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Kurt Miller (miller-kurt-e) wrote : WifiSyslog.txt

apport information

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Kurt Miller (miller-kurt-e) wrote : acpidump.txt

apport information

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Kurt Miller (miller-kurt-e) wrote :

1) journalctl for the failed boot
2) journalctl for a recovery mode boot.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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