subiquity crash when install ubuntu server 22.04 on server with multiple adapter

Bug #1968952 reported by shangsong
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
subiquity (Ubuntu)
Fix Released
Undecided
Unassigned

Bug Description

Fresh install ubuntu server 22.04 on lenovo server with multiple adapter, but it display unknown error after choose "Choose type of install" and cannot continue.
Adapter info:
1.Intel Ethernet Server Adapter I350-T4
2.ThinkSystem 440-16e SAS/SATA PCIe Gen4 12Gb HBA
3.Emulex 01CV832 16Gb FC Single-port HBA
4.Broadcom 57504 10/25GbE SFP28 4-port PCIe Ethernet Adapter

Crash log:
 2022-04-13 23:03:40,784 ERROR subiquity.server.server:416 top level error
 Traceback (most recent call last):
   File "/snap/subiquity/3243/usr/lib/python3/dist-packages/aiohttp/connector.py", line 829, in _resolve_host
     addrs = await \
   File "/snap/subiquity/3243/usr/lib/python3/dist-packages/aiohttp/resolver.py", line 29, in resolve
     infos = await self._loop.getaddrinfo(
   File "/snap/subiquity/3243/usr/lib/python3.8/asyncio/base_events.py", line 825, in getaddrinfo
     return await self.run_in_executor(
   File "/snap/subiquity/3243/usr/lib/python3.8/concurrent/futures/thread.py", line 57, in run
     result = self.fn(*self.args, **self.kwargs)
   File "/snap/subiquity/3243/usr/lib/python3.8/socket.py", line 918, in getaddrinfo
     for res in _socket.getaddrinfo(host, port, family, type, proto, flags):
 socket.gaierror: [Errno -3] Temporary failure in name resolution

Revision history for this message
shangsong (shangsong2) wrote :
Revision history for this message
shangsong (shangsong2) wrote :

Always fail to collect log by apport-collect, please help analyze the crash log(#1) firstly.

Revision history for this message
shangsong (shangsong2) wrote :

When disconnect the network cable, it can be installed normally.
When the errror occur, enter terminal by using Ctrl+Alt+Fn, then type the command "sudo subiquity", it can be installed at this time.

Revision history for this message
Jeff Lane  (bladernr) wrote :

Hi Shangsong,

So what you seem to be saying, if I understand is that:

Subiquity crashes if the machine has a connected network device with a valid IP but no external access

Subiqutiy with NO connected network device successfully installs.

Is that correct?

Revision history for this message
shangsong (shangsong2) wrote :

Hi Jeff,
 It is correct.
I has uploaded the integrated crash log(#1), the log should be helpful for getting more info.

Revision history for this message
Michael Hudson-Doyle (mwhudson) wrote :

This looks like a bug we fixed just hours before release. Can you try again with the final ISO?

Revision history for this message
shangsong (shangsong2) wrote :

It can pass with the ISO file released on "2022-04-21 06:14"

Revision history for this message
Michael Hudson-Doyle (mwhudson) wrote :

Thanks for checking!

Changed in subiquity (Ubuntu):
status: New → Fix Released
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