"help" app (yelp) just displays a blank window with "Ubuntu Desktop Guide" title on rpi

Bug #1967204 reported by Paul Larson
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
yelp (Ubuntu)
New
Undecided
Unassigned

Bug Description

I'm using the jammy beta (20220329) image running on an rpi4 8GB
clicking on the "help" app in the dock launches a window with the title "Ubuntu Desktop Guide". The icons for forward/back, bookmarks, search, etc. are all visible at the top of the window, but everything else in the window is just a blank white area. On amd64, however, it seems to work fine.

I also noticed that if I move the mouse around through the area, the pointer sometimes changes, and if I hover there for a second, a tooltip comes up with things like "Start applications" or "Visual overview of Gnome". I can click on these and it seems to take me forward to something, because the back icon is no longer greyed out, but I still can't see any content in the window.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: yelp 42.0-1
ProcVersionSignature: Ubuntu 5.15.0-1003.3-raspi 5.15.19
Uname: Linux 5.15.0-1003-raspi aarch64
ApportVersion: 2.20.11-0ubuntu79
Architecture: arm64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Wed Mar 30 21:47:52 2022
ImageMediaBuild: 20220329
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: yelp
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Paul Larson (pwlars) wrote :
Revision history for this message
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1967204

tags: added: iso-testing
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