[USB-Audio - HyperX Virtual Surround Sound, playback] Underruns, dropouts or crackling sound

[rebd]

I can rollback to old kernel and audio works fine there.

ProblemType: Bug
DistroRelease: Ubuntu 21.10
Package: pulseaudio 1:15.0+dfsg1-1ubuntu2.2
ProcVersionSignature: Ubuntu 5.13.0-37.42-generic 5.13.19
Uname: Linux 5.13.0-37-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu71
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: pekka 2097 F.... pulseaudio
 /dev/snd/controlC2: pekka 2097 F.... pulseaudio
 /dev/snd/controlC0: pekka 2097 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Wed Mar 23 12:59:30 2022
InstallationDate: Installed on 2022-01-05 (76 days ago)
InstallationMedia: Ubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
SourcePackage: pulseaudio
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Sound successful
Symptom_Card: Starship/Matisse HD Audio Controller - HD-Audio Generic
Symptom_PulseAudioLog:
 maalis 23 12:56:55 ubuntu dbus-daemon[1217]: [system] Activating via systemd: service name='org.bluez' unit='dbus-org.bluez.service' requested by ':1.38' (uid=126 pid=1429 comm="/usr/bin/pulseaudio --daemonize=no --log-target=jo" label="unconfined")
 maalis 23 12:57:06 ubuntu systemd[1408]: pulseaudio.service: Deactivated successfully.
 maalis 23 12:57:17 ubuntu systemd[1408]: pulseaudio.socket: Deactivated successfully.
Symptom_PulsePlaybackTest: PulseAudio playback test failed
Symptom_Type: Underruns, dropouts, or "crackling" sound
Title: [USB-Audio - HyperX Virtual Surround Sound, playback] Underruns, dropouts or crackling sound
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/17/2020
dmi.bios.release: 5.13
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3103
dmi.board.asset.tag: Default string
dmi.board.name: ROG STRIX B450-F GAMING
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3103:bd06/17/2020:br5.13:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnROGSTRIXB450-FGAMING:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring:skuSKU:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[TomCatFort (tomcatfort)]

I also use a HyperX USB-Audio headset with my Ubuntu 21.10, and recently noticed random pops and cracks in the audio output.
I have tried recording these noises using Audacity, but it is apparently not possible.

I also tried my headset on a different PC and OS and the issue was not present there, so I assume that the headset works correctly.

When I found this bug report, I have checked that I am using Kernel version 5.13.0-37.42.
After I restarted my PC and selected the previous Kernel, version 5.13.0-35.40, the issue went away.

[Daniel van Vugt (vanvugt)]

Thank you for reporting this bug to Ubuntu.

Ubuntu 21.10 (impish) reached end-of-life on July 14, 2022.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in.