touchpad dosen't be detected asus f553m

Bug #1965878 reported by Antonio Bianco
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux-signed-hwe-5.13 (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

model:laptop asus f553m
issue: lubuntu 20.04 dosen't reveal touchpad

Description: Ubuntu 20.04.4 LTS
Release: 20.04

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.13.0-37-generic 5.13.0-37.42~20.04.1
ProcVersionSignature: Ubuntu 5.13.0-37.42~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-37-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: LXQt
Date: Tue Mar 22 09:14:39 2022
InstallationDate: Installed on 2022-01-10 (71 days ago)
InstallationMedia: Lubuntu 20.04.4 LTS "Focal Fossa" - Release amd64 (20220223)
SourcePackage: linux-signed-hwe-5.13
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Antonio Bianco (antoniobianco) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in linux-signed-hwe-5.13 (Ubuntu):
status: New → Confirmed
Revision history for this message
Dimitri John Ledkov (xnox) wrote :

Is touchpad otherwise enabled in the BIOS settings? and with the hardware Fn keyboard key to enable/disable touchpad?

It is odd that it seems as if no touchpads are present.....

Revision history for this message
Dimitri John Ledkov (xnox) wrote :

if Fn+F6 doesn't bring it up. then you should try to install updated firmware via Windows Asus driver updater, or attempting to use fwupd:

sudo fwupdmgr refresh
sudo fwupdmgr update

But given no touchpad appears visible, i'm not sure how to figure out which one it is, and what is missing to support it.

Do you know the full touchpad vendor and model number? I.e. from windows info, or from bios settings / hardware spec sheets?

Changed in linux-signed-hwe-5.13 (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Miguel (xadrezmiguelpires) wrote :

Thats the problem. It stops working after an update, see this bug:
https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.11/+bug/1943913

In this PC I've only Ubuntu, soo I can't test windows.

I've the last Bios (version 214).
The touchpad is this
ASUS Smart Gesture (Touchpad Driver) [Please update ATK Package V1.0.0020 or later in advance]
You can see in this link
https://www.asus.com/pt/supportonly/X453MA/HelpDesk_Download/

Can you Please see if is possible to solve this?
Regards
Miguel

Changed in linux-signed-hwe-5.13 (Ubuntu):
status: Incomplete → Confirmed
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