[snap] firefox crash: adding native font failed: file=/usr/share/fonts/truetype/ubuntu/Ubuntu-R.ttf err=1

Bug #1965062 reported by Lacyc3
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Hello,

I'm having regular snap packaged Firefox crashes since 2022-03-14 (Nightly from upstream is stable).

According to the Mozilla crash report service, Firefox cannot find Ubuntu-R.ttf font file:
MOZ_CRASH Reason (Sanitized): adding native font failed: file=/usr/share/fonts/truetype/ubuntu/Ubuntu-R.ttf err=1

Affected Firefox versions: 97.0.1, 97.0.2, 98.0, 98.0.1

snap info firefox:
snap-id: 3wdHCAVyZEmYsCMFDE9qt92UV8rC8Wdk
tracking: latest/stable
refresh-date: yesterday at 13:31 CET
installed: 98.0.1-2 (1115) 162MB -

lsb_release -a:
Distributor ID: Ubuntu
Description: Ubuntu Jammy Jellyfish (development branch)
Release: 22.04
Codename: jammy

Mozilla crash reports:
- https://crash-stats.mozilla.org/report/index/c04b40e7-04fc-4c62-9e76-b651d0220314
- https://crash-stats.mozilla.org/report/index/980ff557-a770-44e4-b735-f09260220314
- https://crash-stats.mozilla.org/report/index/980ff557-a770-44e4-b735-f09260220314
- https://crash-stats.mozilla.org/report/index/35fcad7b-9e1f-41fa-9c35-02eaa0220314
- https://crash-stats.mozilla.org/report/index/547b9770-3211-43c3-8251-d105f0220315

Revision history for this message
sir phobos (sir-phobos) wrote :

i believe it's not a duplicate
this exact crash happend to me 2 times on snap 98.0.1-2
first time firefox crashed after ~2 days of work
second time - after around 5 days of work
no clear way to reproduce the crash found.

there were no snap updates during the work of firefox both times.
currently switched to snap 98.0.2-1, waiting to see if crash happens again

ubuntu 20.04.4 LTS
5.13.0-35-generic

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in firefox (Ubuntu):
status: New → Confirmed
Revision history for this message
sir phobos (sir-phobos) wrote :

following up just in case: since the switch from 98.0.1-2 crashes never happened

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.