I can't use Bluetooh even though Im sure that my LAPTOP has Bluetooth capabilities

[anes tadjeddine]

I can't use Bluetooth even though Im sure that my LAPTOP has Bluetooth capabilities. It seems that Linux can't find my Bluetooth driver. I can't toggle the Bluetooth button on settings. Im running Ubuntu 20.04.4 on Acer Aspire E5-573

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.13.0-30-generic 5.13.0-30.33~20.04.1
ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-30-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sun Feb 27 22:18:13 2022
InstallationDate: Installed on 2022-01-08 (49 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
SourcePackage: linux-signed-hwe-5.13
UpgradeStatus: No upgrade log present (probably fresh install)

[Chris Guiver (guiverc)]

Thank you for taking the time to report this bug and helping to make Ubuntu better.

Bug reporting is about finding & fixing problems thus preventing future users from hitting the same bug.

I suspect a Support site would be more appropriate, eg. https://answers.launchpad.net/ubuntu. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709