[nouveau] My laptop shuts off randomly after displaying a black screen (nouveau crashes in nvkm_pmu_reset)

[Arpit Bhardwaj]

Ubuntu 20.04.4 LTS
N: Unable to locate package pkgname
My latop screen turns black randomly and it has to do something with graphics driver.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-30-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sat Feb 19 07:06:41 2022
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation UHD Graphics 620 (Whiskey Lake) [8086:3ea0] (prog-if 00 [VGA controller])
   Subsystem: Acer Incorporated [ALI] UHD Graphics 620 (Whiskey Lake) [1025:129a]
   Subsystem: Acer Incorporated [ALI] GP108BM [GeForce MX250] [1025:129a]
InstallationDate: Installed on 2022-02-18 (0 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
MachineType: Acer Swift SF314-55G
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-30-generic root=UUID=8e45e071-d3dc-4ff9-9a0b-b18cd73b8609 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/24/2018
dmi.bios.release: 1.7
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V1.07
dmi.board.asset.tag: Default string
dmi.board.name: MILLER_WL
dmi.board.vendor: WL
dmi.board.version: V1.07
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.07
dmi.ec.firmware.release: 1.8
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.07:bd12/24/2018:br1.7:efr1.8:svnAcer:pnSwiftSF314-55G:pvrV1.07:rvnWL:rnMILLER_WL:rvrV1.07:cvnAcer:ct10:cvrV1.07:sku0000000000000000:
dmi.product.family: Swift 3
dmi.product.name: Swift SF314-55G
dmi.product.sku: 0000000000000000
dmi.product.version: V1.07
dmi.sys.vendor: Acer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.107-8ubuntu1~20.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 21.2.6-0ubuntu0.1~20.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

[Daniel van Vugt (vanvugt)]

Thanks for the bug report.

It's the 'nouveau' kernel driver crashing here. To avoid that please use the 'Additional Drivers' app to install the proprietary Nvidia driver instead.