Internal monitor of AMD based laptop not working after update

Bug #1958343 reported by Marius Meisenzahl
This bug report is a duplicate of:  Bug #1958283: linux-firmware missing renoir_ta. Edit Remove
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux-firmware (Ubuntu)
Invalid
Undecided
Unassigned
Focal
New
Undecided
Unassigned

Bug Description

After applying the latest updates for focal yesterday and rebooting, the internal display of my laptop is no longer usable. Only a noisy, snowy image can be seen on the display. An externally connected display still works.

I can reproduce this behavior on 2 laptops:

TUXEDO Pulse 14 - Gen1
AMD Ryzen 7 4800H

ThinkPad T14s AMD Gen 1
AMD Ryzen 5 Pro 4650U
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: marius 1618 F.... pulseaudio
 /dev/snd/controlC0: marius 1618 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: Pantheon
Dependencies:

DistroRelease: elementary OS 6.1
MachineType: TUXEDO TUXEDO Pulse 14 Gen1
Package: linux-firmware 1.187 [origin: Ubuntu]
PackageArchitecture: all
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-27-generic root=/dev/mapper/data-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.13.0-27.29~20.04.1-generic 5.13.19
RelatedPackageVersions:
 linux-restricted-modules-5.13.0-27-generic N/A
 linux-backports-modules-5.13.0-27-generic N/A
 linux-firmware 1.187
Tags: third-party-packages jolnir
Uname: Linux 5.13.0-27-generic x86_64
UnreportableReason: Das ist kein offizielles elementary-Paket. Bitte entfernen Sie alle Pakete von Drittanbietern und wiederholen Sie den Vorgang.
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: sudo
WifiSyslog:

_MarkForUpload: True
dmi.bios.date: 05/11/2021
dmi.bios.release: 5.16
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: N.1.07.A03
dmi.board.asset.tag: Standard
dmi.board.name: PULSE1401
dmi.board.vendor: NB02
dmi.board.version: Standard
dmi.chassis.asset.tag: Standard
dmi.chassis.type: 10
dmi.chassis.vendor: TUXEDO
dmi.chassis.version: Standard
dmi.ec.firmware.release: 1.7
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN.1.07.A03:bd05/11/2021:br5.16:efr1.7:svnTUXEDO:pnTUXEDOPulse14Gen1:pvrStandard:rvnNB02:rnPULSE1401:rvrStandard:cvnTUXEDO:ct10:cvrStandard:skuPULSE1401:
dmi.product.family: TUXEDO Computers
dmi.product.name: TUXEDO Pulse 14 Gen1
dmi.product.sku: PULSE1401
dmi.product.version: Standard
dmi.sys.vendor: TUXEDO

Revision history for this message
Marius Meisenzahl (meisenzahl) wrote :
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1958343/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Revision history for this message
Marius Meisenzahl (meisenzahl) wrote :

I extracted the last updated packages with cat /var/log/dpkg.log | grep "\ upgrade\ "

affects: ubuntu → linux-firmware (Ubuntu)
Revision history for this message
Juerg Haefliger (juergh) wrote :

Can you run 'apport-collect 1958343'?

Changed in linux-firmware (Ubuntu):
status: New → Invalid
Revision history for this message
Marius Meisenzahl (meisenzahl) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected jolnir third-party-packages
description: updated
Revision history for this message
Marius Meisenzahl (meisenzahl) wrote : CRDA.txt

apport information

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Marius Meisenzahl (meisenzahl) wrote : CurrentDmesg.txt

apport information

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Marius Meisenzahl (meisenzahl) wrote : IwConfig.txt

apport information

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Marius Meisenzahl (meisenzahl) wrote : Lspci.txt

apport information

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Marius Meisenzahl (meisenzahl) wrote : Lspci-vt.txt

apport information

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Marius Meisenzahl (meisenzahl) wrote : Lsusb.txt

apport information

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Marius Meisenzahl (meisenzahl) wrote : Lsusb-t.txt

apport information

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Marius Meisenzahl (meisenzahl) wrote : Lsusb-v.txt

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Marius Meisenzahl (meisenzahl) wrote : ProcCpuinfo.txt

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Marius Meisenzahl (meisenzahl) wrote : ProcCpuinfoMinimal.txt

apport information

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Marius Meisenzahl (meisenzahl) wrote : ProcEnviron.txt

apport information

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Marius Meisenzahl (meisenzahl) wrote : ProcInterrupts.txt

apport information

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Marius Meisenzahl (meisenzahl) wrote : ProcModules.txt

apport information

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Marius Meisenzahl (meisenzahl) wrote : PulseList.txt

apport information

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Marius Meisenzahl (meisenzahl) wrote : RfKill.txt

apport information

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Marius Meisenzahl (meisenzahl) wrote : UdevDb.txt

apport information

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Marius Meisenzahl (meisenzahl) wrote : acpidump.txt

apport information

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Marius Meisenzahl (meisenzahl) wrote (last edit ):

As mentioned in https://bugs.launchpad.net/ubuntu/focal/+source/linux-firmware/+bug/1958283:

I was able to fix the problem temporarily with a downgrade: sudo apt install linux-firmware=1.187

After a reboot, I no longer have any graphics errors.

After another reboot, the problem occurs again.

Revision history for this message
Juerg Haefliger (juergh) wrote :

[ 1.226233] amdgpu 0000:03:00.0: Direct firmware load for amdgpu/renoir_ta.bin failed with error -2
[ 1.226235] amdgpu 0000:03:00.0: amdgpu: psp v12.0: Failed to load firmware "amdgpu/renoir_ta.bin"

Missing firmware file in combination with 5.13 kernel, see bug 1958283.

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