"I don't know" default produces too many package-less bug reports

Bug #195620 reported by Matthew Paul Thomas
26
Affects Status Importance Assigned to Milestone
Launchpad itself
Fix Released
Medium
Unassigned

Bug Description

According to Brian Murray, Ubuntu receives too many bug reports with no package specified. He suggests that this could be fixed by checking the radio button next to the package field by default, instead of the radio button next to "I don't know". This way a reporter would have to either enter a package name, or actively choose "I don't know".

It may be wise to compile statistics on what proportion of bug reports start out without a package specified, before and after this change, so the improvement can be measured against the extra annoyance.

Revision history for this message
Brian Murray (brian-murray) wrote :

While not a proportion quantities are available at http://people.ubuntu.com/~brian/testing_graphs/nopackage.html.

Revision history for this message
Henrik Nilsen Omma (henrik) wrote :

I've marked bug 189923 as a duplicate of this, as they describe the same problem. The solution may need further discussion.

Changed in malone:
status: New → Confirmed
Revision history for this message
Graham Binns (gmb) wrote :

This is a really easy fix; we can change the guided filbug form for distros to default to the package text field rather than "I don't know."

Changed in malone:
importance: Undecided → Medium
status: Confirmed → Triaged
Graham Binns (gmb)
Changed in malone:
assignee: nobody → gmb
milestone: none → 2.1.12
Graham Binns (gmb)
Changed in malone:
status: Triaged → In Progress
Revision history for this message
Graham Binns (gmb) wrote :

Didn't land this cycle due to UDS and test failures.

Changed in malone:
milestone: 2.1.12 → 2.2.1
Graham Binns (gmb)
Changed in malone:
milestone: 2.2.1 → 2.2.2
Revision history for this message
Björn Tillenius (bjornt) wrote :

This has been marked in progress for over a month. Let's mark it Triaged until work on it begins again.

Changed in malone:
milestone: 2.2.2 → none
status: In Progress → Triaged
Gavin Panella (allenap)
tags: added: story-improve-filebug-package-picker
Revision history for this message
Graham Binns (gmb) wrote :

Is this still a bug? Given that we now redirect ubuntu/+filebug, it shouldn't be. I'll mark it as Fix released for now and we can re-open if required.

Changed in malone:
assignee: Graham Binns (gmb) → nobody
status: Triaged → Fix Released
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