Text disappears in GNOME Shell 3.36.9

Bug #1955579 reported by Davin
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
New
Undecided
Unassigned

Bug Description

This bug occurs when staying in one of the voice channels on Discord for prolonged periods of time.

I have also reported the bug in [here](https://github.com/linuxmint/cinnamon/issues/3442#issuecomment-997984435) and [here](https://gitlab.gnome.org/GNOME/gnome-shell/-/issues/4889)

OS Information:
Linux Kernel version: 5.4.0-91-generic
Distribution release: Ubuntu 20.04
Distribution version: 20.04.3 LTS

DE Information:
GNOME version: 3
GNOME Shell version: 3.36.9

Display Server Information:
Display Server: X11
Display Server Version: X.Org 1.20.11

Display Manager Information:
Display Manager: gdm3

Processor Information:
Hardware: Intel(R) Core(TM) i3-6100 CPU @3.70GHz
Cores: 2
Threads: 4

Video Card Information:
Hardware: NVIDIA Corporation: GM206 [GeForce GTX 950]
Driver: nvidia-driver-470 (proprietary, tested)

Here's one of the best ways to reproduce this issue:
1. Open Discord
2. Enter into any voice channel on Discord and just stay there for a day, it may range from 30 minutes to 24 hours for it to occur.

Expected results:
The text shouldn't vanish from the desktop environment and it shouldn't cause any graphical issues. Instead, if anything stops working, it should reload! And the Settings app should open without crashing.

Actual results:
The text vanishes from the desktop environment and/or other graphical errors occur, and the GNOME settings app crashes upon attempting to open.

Here's the screenshots (copied from Github):
![Screenshot from 2021-12-20 23-53-28](https://user-images.githubusercontent.com/1906189/146784524-df557a28-cf10-4b17-b71a-903ba0eb8416.png)
![Screenshot from 2021-12-20 23-56-57](https://user-images.githubusercontent.com/1906189/146784538-bb48bf2f-218a-406b-a3f0-58b913b6491e.png)
![Screenshot from 2021-12-20 23-57-09](https://user-images.githubusercontent.com/1906189/146784547-1cc8d322-672e-474d-b9a4-14ce6b85a1e5.png)

Tags: bot-comment
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1955579/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Revision history for this message
Davin (platinumlucario) wrote :

Updated and added the affected package.

affects: ubuntu → gnome-shell (Ubuntu)
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1910938, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Make that bug 1876632...

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