Mouse not staying powered

[Andrew]

Mouse receives power via USB when plugged in, immediately loses it. Mouse on other devices, USB port provides power to other mice.

Manufacturer: Microsoft
Model: Microsoft Ergonomic Mouse (Wired)
Connection: USB
Mechanism: Optical
Buttons: 4 Buttons + 1 Scrollwheel

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 5.4.0-91.102~18.04.1-generic 5.4.151
Uname: Linux 5.4.0-91-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.27
Architecture: amd64
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Dec 3 00:14:13 2021
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Dell UHD Graphics 620 [1028:0810]
InstallationDate: Installed on 2021-11-01 (32 days ago)
InstallationMedia: Ubuntu 18.04.6 LTS "Bionic Beaver" - Release amd64 (20210915)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 5570
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-91-generic root=UUID=e3adb636-cdf3-436a-8963-358dfa8e0a4e ro quiet splash
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
XorgLogOld:

dmi.bios.date: 05/15/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.3
dmi.board.name: 0D65FD
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.2.3:bd05/15/2019:svnDellInc.:pnInspiron5570:pvr:rvnDellInc.:rn0D65FD:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 5570
dmi.product.sku: 0810
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.101-2~18.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~18.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 20.0.8-0ubuntu1~18.04.1
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A

[Daniel van Vugt (vanvugt)]

Thanks for the bug report.

Your kernel log is indeed full of USB errors. This is most likely a hardware fault in the mouse, the port or the motherboard. Otherwise it would be a kernel bug.

[Daniel van Vugt (vanvugt)]

Please also ensure you do not have TLP installed as it is known to cause issues like this.