Ubuntu
pulseaudio package

External output Jack produce low volume garbled sound with alc293 on Ubuntu 20.04.3

Bug #1949958 reported by Michel-Ekimia on 2021-11-05

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	pulseaudio (Ubuntu)	New	Undecided	Unassigned

Bug Description

External Jack produce low volume garbled sound

We tried alc293-dell1 and alc293-dell , but it does not change anything

It seems it was working with some older 5.11 kernel

But We tested a live Ubuntu 20.04.3 with the same fail results.

It seems the card have recorded some settings

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: pulseaudio 1:13.99.1-1ubuntu3.12
ProcVersionSignature: Ubuntu 5.11.0-38.42~20.04.1-generic 5.11.22
Uname: Linux 5.11.0-38-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: pandora 3069 F.... pulseaudio
CasperMD5CheckResult: skip
Date: Fri Nov 5 12:06:01 2021
InstallationDate: Installed on 2020-10-13 (387 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
LANG=fr_FR.UTF-8
SHELL=/bin/bash
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
SourcePackage: pulseaudio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/24/2020
dmi.bios.release: 7.4
dmi.bios.vendor: INSYDE Corp.
dmi.bios.version: 1.07.04
dmi.board.asset.tag: Tag 12345
dmi.board.name: NL4x_NL5xLU
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.ec.firmware.release: 7.2
dmi.modalias: dmi:bvnINSYDECorp.:bvr1.07.04:bd09/24/2020:br7.4:efr7.2:svnNotebook:pnNL4x_NL5xLU:pvrNotApplicable:skuNotApplicable:rvnNotebook:rnNL4x_NL5xLU:rvrNotApplicable:cvnNoEnclosure:ct10:cvrN/A:
dmi.product.family: Not Applicable
dmi.product.name: NL4x_NL5xLU
dmi.product.sku: Not Applicable
dmi.product.version: Not Applicable
dmi.sys.vendor: Notebook
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: pandora 3069 F.... pulseaudio
CasperMD5CheckResult: skip
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-10-13 (387 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
Package: pulseaudio 1:13.99.1-1ubuntu3.12
PackageArchitecture: amd64
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
LANG=fr_FR.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 5.11.0-38.42~20.04.1-generic 5.11.22
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
Tags: focal
Uname: Linux 5.11.0-38-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 09/24/2020
dmi.bios.release: 7.4
dmi.bios.vendor: INSYDE Corp.
dmi.bios.version: 1.07.04
dmi.board.asset.tag: Tag 12345
dmi.board.name: NL4x_NL5xLU
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.ec.firmware.release: 7.2
dmi.modalias: dmi:bvnINSYDECorp.:bvr1.07.04:bd09/24/2020:br7.4:efr7.2:svnNotebook:pnNL4x_NL5xLU:pvrNotApplicable:skuNotApplicable:rvnNotebook:rnNL4x_NL5xLU:rvrNotApplicable:cvnNoEnclosure:ct10:cvrN/A:
dmi.product.family: Not Applicable
dmi.product.name: NL4x_NL5xLU
dmi.product.sku: Not Applicable
dmi.product.version: Not Applicable
dmi.sys.vendor: Notebook

See original description

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