SSD disappears on Reboot but on cold boot is detected

Bug #1949029 reported by Ghost Man
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I have a dual boot system (Windows 10 and Ubuntu 21)
Lenovo Z50-70

I upgraded my storage to Samsung 870 QVO 1TB.

When I reboot the machine via Windows, the machine reboots normally and SSD is detected. However, when I reboot the machine via Ubuntu, the machine will reboot but it won't detect my SSD.

I have upgraded to the latest Ubuntu distro and have the latest kernels, etc... I have validated that my installation and boot partitions are correct.

Other people who faced an issue similar to mine were using SSDs with NVME. However, my SSD is SATA based, not NVME so neither applying the fix I found about setting nvme latency nor upgrading distro have solved the problem.

On Windows, I had initially the same problem but on Windows after selecting AHCI Standard SATA mode, the issue was solved. On Ubuntu, I'm already in AHCI mode but the problem persists. I did few times grub boot repair to validate if it was something messed up with my boot configurations but turned out that it's not.

I'm able to use Ubuntu 21 at the moment. However, I'm unable to perform a reboot. Every time I have to shut down the machine and then manually push the laptop's button to launch it again because if I accidentally hit reboot via Ubuntu, the machine will not find SSD and on next boot, the BIOS falls back into Windows Boot Manager and I have to run grub boot repair all over again via live USB.

I hope that you will find a solution for this problem soon.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu71
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ghost 2072 F.... pulseaudio
 /dev/snd/controlC0: ghost 2072 F.... pulseaudio
 /dev/snd/controlC2: ghost 2072 F.... pulseaudio
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 21.10
InstallationDate: Installed on 2021-10-27 (33 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
MachineType: LENOVO 20354
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-21-generic root=UUID=6dee2b9f-b6dc-456a-9ee6-29269acb89f0 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.13.0-21.21-generic 5.13.18
RelatedPackageVersions:
 linux-restricted-modules-5.13.0-21-generic N/A
 linux-backports-modules-5.13.0-21-generic N/A
 linux-firmware 1.201.1
Tags: wayland-session impish
Uname: Linux 5.13.0-21-generic x86_64
UpgradeStatus: Upgraded to impish on 2021-10-28 (33 days ago)
UserGroups: adm cdrom dip lpadmin lxd nordvpn plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/21/2015
dmi.bios.release: 0.91
dmi.bios.vendor: LENOVO
dmi.bios.version: 9BCN91WW
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Lancer 5A5
dmi.board.vendor: LENOVO
dmi.board.version: 31900059STD
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo Z50-70
dmi.ec.firmware.release: 0.91
dmi.modalias: dmi:bvnLENOVO:bvr9BCN91WW:bd07/21/2015:br0.91:efr0.91:svnLENOVO:pn20354:pvrLenovoZ50-70:rvnLENOVO:rnLancer5A5:rvr31900059STD:cvnLENOVO:ct10:cvrLenovoZ50-70:skuLENOVO_MT_20354_BU_idea_FM_LenovoZ50-70:
dmi.product.family: IDEAPAD
dmi.product.name: 20354
dmi.product.sku: LENOVO_MT_20354_BU_idea_FM_Lenovo Z50-70
dmi.product.version: Lenovo Z50-70
dmi.sys.vendor: LENOVO

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1949029/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Ghost Man (goodhero4u)
description: updated
Paul White (paulw2u)
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1949029

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Ghost Man (goodhero4u) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected impish wayland-session
description: updated
Revision history for this message
Ghost Man (goodhero4u) wrote : CRDA.txt

apport information

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Ghost Man (goodhero4u) wrote : CurrentDmesg.txt

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Ghost Man (goodhero4u) wrote : IwConfig.txt

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Ghost Man (goodhero4u) wrote : Lspci.txt

apport information

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Ghost Man (goodhero4u) wrote : Lspci-vt.txt

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Ghost Man (goodhero4u) wrote : Lsusb.txt

apport information

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Ghost Man (goodhero4u) wrote : Lsusb-t.txt

apport information

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Ghost Man (goodhero4u) wrote : Lsusb-v.txt

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Ghost Man (goodhero4u) wrote : PaInfo.txt

apport information

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Ghost Man (goodhero4u) wrote : ProcCpuinfo.txt

apport information

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Ghost Man (goodhero4u) wrote : ProcCpuinfoMinimal.txt

apport information

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Ghost Man (goodhero4u) wrote : ProcEnviron.txt

apport information

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Ghost Man (goodhero4u) wrote : ProcInterrupts.txt

apport information

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Ghost Man (goodhero4u) wrote : ProcModules.txt

apport information

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Ghost Man (goodhero4u) wrote : PulseList.txt

apport information

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Ghost Man (goodhero4u) wrote : RfKill.txt

apport information

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Ghost Man (goodhero4u) wrote : UdevDb.txt

apport information

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Ghost Man (goodhero4u) wrote : WifiSyslog.txt

apport information

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Ghost Man (goodhero4u) wrote : acpidump.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Nkosinathi (nkosi-e-nathi) wrote :

I have a similar problem. is there any solution for it?

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