Unable to connect to scanner

Bug #1948700 reported by poet_imp
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
hplip (Ubuntu)
New
Undecided
Unassigned

Bug Description

unable to load library libm.so: /lib/x86_64-linux-gnu/libm.so: invalid ELF header
unable to open /var/lib/hp/hplip.state: No such file or directory
validate_plugin_version() Failed to get Plugin version from [/var/lib/hp/hplip.state]

ProblemType: Bug
DistroRelease: Ubuntu 21.10
Package: hplip 3.21.6+dfsg0-0ubuntu1
ProcVersionSignature: Ubuntu 5.13.0-20.20-generic 5.13.14
Uname: Linux 5.13.0-20-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu70
Architecture: amd64
CasperMD5CheckResult: unknown
CupsErrorLog:

Date: Mon Oct 25 10:46:13 2021
InstallationDate: Installed on 2017-02-27 (1701 days ago)
InstallationMedia: Kubuntu 17.04 "Zesty Zapus" - Alpha amd64 (20170222)
Lpstat:
 device for HP-ColorLaserJet-MFP-M282-M285: hp:/usb/HP_ColorLaserJet_MFP_M282-M285?serial=VNBRNB6581
 device for HP-ColorLaserJet-MFP-M282-M285-Fax-2: hpfax:/usb/HP_ColorLaserJet_MFP_M282-M285?serial=VNBRNB6581
 device for HP_Color_LaserJet_MFP_M283fdw_76254B_: implicitclass://HP_Color_LaserJet_MFP_M283fdw_76254B_/
 device for OfficeFax: hpfax:/usb/HP_ColorLaserJet_MFP_M282-M285?serial=VNBRNB6581
 device for OfficePrinter: hp:/usb/HP_ColorLaserJet_MFP_M282-M285?serial=VNBRNB6581
MachineType: HP HP Z240 Tower Workstation
Papersize: letter
PpdFiles:
 HP-ColorLaserJet-MFP-M282-M285-Fax-2: HP Fax2 hpcups
 HP-ColorLaserJet-MFP-M282-M285: HP ColorLaserJet MFP M282-M285, Fax, driverless, cups-filters 1.28.8
 HP_Color_LaserJet_MFP_M283fdw_76254B_: HP ColorLaserJet MFP M282-M285, driverless, cups-filters 1.28.10
 OfficePrinter: HP ColorLaserJet MFP M282-M285 Postscript (recommended)
 OfficeFax: HP Fax2 hpcups
ProcEnviron:
 TERM=xterm-color
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-20-generic root=UUID=6e305f7e-4b50-4d8c-89d2-45681f2fd2e1 ro quiet splash scsi_mod.use_blk_mq=1 vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to impish on 2021-10-15 (10 days ago)
dmi.bios.date: 12/02/2016
dmi.bios.release: 1.35
dmi.bios.vendor: HP
dmi.bios.version: N51 Ver. 01.35
dmi.board.name: 802F
dmi.board.vendor: HP
dmi.board.version: KBC Version 05.30
dmi.chassis.asset.tag: 2UA7032SD0
dmi.chassis.type: 3
dmi.chassis.vendor: HP
dmi.ec.firmware.release: 5.48
dmi.modalias: dmi:bvnHP:bvrN51Ver.01.35:bd12/02/2016:br1.35:efr5.48:svnHP:pnHPZ240TowerWorkstation:pvr:skuL9K63UT#ABA:rvnHP:rn802F:rvrKBCVersion05.30:cvnHP:ct3:cvr:
dmi.product.family: 103C_53335X G=D
dmi.product.name: HP Z240 Tower Workstation
dmi.product.sku: L9K63UT#ABA
dmi.sys.vendor: HP

Revision history for this message
poet_imp (paul-lemmons) wrote :
Revision history for this message
poet_imp (paul-lemmons) wrote :

More complete syslog:

Oct 25 11:36:27 lemix python3[528720]: io/hpmud/musb.c 427: Found interface conf=0, iface=0, altset=0, index=1
Oct 25 11:36:28 lemix python3[528720]: io/hpmud/musb.c 389: Active kernel driver on interface=0 ret=0
Oct 25 11:36:28 lemix python3[528720]: io/hpmud/musb.c 535: claimed 7/1/2 interface
Oct 25 11:36:28 lemix python3[528720]: io/hpmud/musb.c 781: read actual device_id successfully fd=1 len=323
Oct 25 11:36:28 lemix python3[528720]: io/hpmud/musb.c 561: released 7/1/2 interface
Oct 25 11:36:28 lemix python3[528720]: common/utils.c 212: unable to load library libm.so: /lib/x86_64-linux-gnu/libm.so: invalid ELF header
Oct 25 11:36:28 lemix python3[528720]: common/utils.c 79: unable to open /var/lib/hp/hplip.state: No such file or directory
Oct 25 11:36:28 lemix python3[528720]: common/utils.c 129: validate_plugin_version() Failed to get Plugin version from [/var/lib/hp/hplip.state]
Oct 25 11:36:28 lemix python3[528720]: common/utils.c 173: Plugin version is not matching
Oct 25 11:36:28 lemix python3[528720]: common/utils.c 244: Invalid Library handler pLibHandler = NULL.
Oct 25 11:36:28 lemix hp-scan[528720]: hp-scan[528720]: error: SANE: Error during device I/O (code=9)

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