Ubuntu Install Setup Freeze

[Men K]

Hello,

While trying to Install Ubuntu 21.10 , the setup freeze after clicking continue on Step 4 where it asks if you wish to install Updates , and i have selected Normal Installation when i click continue then setup freeze so im not able to click any other button just QUIT button is working , other buttons are grayed out and not clickable , i have tried many methods since 2 days been trying nomodeset acpi=off and other but nothing works for me , i need help .

Thanks

ProblemType: Bug
DistroRelease: Ubuntu 21.10
Package: ubiquity 21.10.6 [modified: lib/partman/automatically_partition/question]
ProcVersionSignature: Ubuntu 5.13.0-16.16-generic 5.13.13
Uname: Linux 5.13.0-16-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu69
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.465
CurrentDesktop: ubuntu:GNOME
Date: Fri Oct 8 15:56:06 2021
InstallCmdLine: BOOT_IMAGE=/casper/vmlinuz nomodeset file=/cdrom/preseed/ubuntu.seed maybe-ubiquity quiet splash ---
LiveMediaBuild: Ubuntu 21.10 "Impish Indri" - Daily amd64 (20211006)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)

[Brian Murray (brian-murray)]

There are multiple messages from the kernel like the following:

Oct 8 15:51:41 ubuntu kernel: [ 110.287254] WARNING: CPU: 4 PID: 8512 at fs/block_dev.c:1610 blkdev_put+0x130/0x140
Oct 8 15:51:41 ubuntu kernel: [ 110.287274] Modules linked in: xfs jfs btrfs blake2b_generic xor zstd_compress raid6_pq libcrc32c snd_ctl_led snd_hda_codec_realtek snd_hda_codec_generic rfcomm cmac algif_hash algif_skcipher af_alg bnep zfs(PO) zunicode(PO) zzstd(O) zlua(O) zavl(PO) icp(PO) zcommon(PO) znvpair(PO) spl(O) intel_rapl_msr intel_rapl_common intel_tcc_cooling x86_pkg_temp_thermal intel_powerclamp coretemp kvm_intel kvm iwlmvm mac80211 libarc4 iwlwifi snd_sof_pci_intel_cnl snd_sof_intel_hda_common soundwire_intel soundwire_generic_allocation soundwire_cadence snd_sof_intel_hda snd_sof_pci snd_sof_xtensa_dsp snd_sof snd_soc_hdac_hda snd_hda_ext_core snd_soc_acpi_intel_match cfg80211 snd_soc_acpi soundwire_bus ledtrig_audio snd_soc_core btusb btrtl btbcm btintel bluetooth snd_hda_codec_hdmi snd_compress ac97_bus snd_pcm_dmaengine snd_hda_intel snd_intel_dspcfg snd_intel_sdw_acpi snd_hda_codec snd_hda_core snd_hwdep snd_pcm ecdh_generic ecc snd_seq_midi snd_seq_midi_event snd_rawmidi snd_seq mei_hdcp
Oct 8 15:51:41 ubuntu kernel: [ 110.287431] snd_seq_device snd_timer mei_me mei snd joydev soundcore ee1004 rapl 8250_dw intel_pch_thermal hid_multitouch intel_cstate input_leds efi_pstore serio_raw acer_wmi wmi_bmof intel_wmi_thunderbolt sparse_keymap mac_hid acpi_pad acer_wireless sch_fq_codel msr parport_pc ppdev lp parport ip_tables x_tables autofs4 overlay nls_utf8 isofs nls_iso8859_1 dm_mirror dm_region_hash dm_log uas usb_storage usbhid hid_generic nouveau i915 rtsx_pci_sdmmc mxm_wmi drm_ttm_helper ttm i2c_algo_bit drm_kms_helper crct10dif_pclmul crc32_pclmul syscopyarea sysfillrect ghash_clmulni_intel sysimgblt aesni_intel fb_sys_fops cec crypto_simd rc_core cryptd drm i2c_i801 i2c_smbus intel_lpss_pci i2c_hid_acpi r8169 i2c_hid ahci intel_lpss xhci_pci rtsx_pci realtek idma64 libahci xhci_pci_renesas hid wmi video pinctrl_cannonlake
Oct 8 15:51:41 ubuntu kernel: [ 110.287548] CPU: 4 PID: 8512 Comm: ntfsresize Tainted: P O 5.13.0-16-generic #16-Ubuntu
Oct 8 15:51:41 ubuntu kernel: [ 110.287556] Hardware name: Acer Nitro AN515-52/Freed_CFS, BIOS V1.28 08/05/2019
Oct 8 15:51:41 ubuntu kernel: [ 110.287559] RIP: 0010:blkdev_put+0x130/0x140
Oct 8 15:51:41 ubuntu kernel: [ 110.287566] Code: 00 00 0f 84 23 ff ff ff 4c 89 f7 e8 ea ab 20 00 c6 83 4c 03 00 00 00 e9 0f ff ff ff 0f 0b 8b 93 48 03 00 00 85 d2 74 9a eb bb <0f> 0b e9 74 ff ff ff 66 0f 1f 84 00 00 00 00 00 0f 1f 44 00 00 55
Oct 8 15:51:41 ubuntu kernel: [ 110.287572] RSP: 0018:ffffae9e0861bd90 EFLAGS: 00010297
Oct 8 15:51:41 ubuntu kernel: [ 110.287577] RAX: 0000000000000000 RBX: ffff9491e88a5780 RCX: 0000000000000009
Oct 8 15:51:41 ubuntu kernel: [ 110.287581] RDX: 0000000000000001 RSI: 00000000480a009d RDI: ffffffffa7809680
Oct 8 15:51:41 ubuntu kernel: [ 110.287585] RBP: ffffae9e0861bdb8 R08: ffff9491a7ffcb38 R09: 0000000000000008
Oct 8 15:51:41 ubuntu kernel: [ 110.287588] R10: 0000000000000000 R11: 0000000000000000 R12: 00000000480a009d
Oct 8 15:51:41 ubunt...

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1946507

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Dan Bungert (dbungert)]

Possibly the same as the one I filed (LP: #1946828)

@Men K - is this a 100% of the time issue for you, or does this possibly go away upon reboot?

[Ben Reaves (rbreaves)]

I also get this error with Ubuntu Budgie 21.10, may try going to 21.04 and see if it changes. I think this is occurring due to the "ntfsresize tainted" error in the log - I do have Windows on half the partition and had used "MiniTool Partition Wizard to clear half the drive first. Might be a path to replicating the error.

Step 1) Install Windows on half the drive.
Step 2) Install Windows on the other half
Step 3) Use MiniTool Partition Wizard and clear half the drive.
Step 4) Attempt to install Ubuntu - If you get past the "Updates and other software" screen then go the recommended route and then click the go back button instead of confirming that you want to go forward.
Step 5) Watch as every subsequent install fails.

More details on step 3 - to be specific I deleted the 1st Windows install on the partition and then moved the 2nd down to the 1st and left half the drive unallocated on the latter end.

[Ben Reaves (rbreaves)]

Confirmed - this bug impacts the 21.10 installer of Ubuntu Budgie and appears like it is an upstream issue as well given I found this. This bug does not impact 20.04 installers. (could not find 21.04 installer, so not tested)

Also I know initially I did not have this issue before I repartitioned with Minitool - I felt it was safer to repartition and move things around how I wanted from that tool first before proceeding and then the installer broke after after that. I ran diskcheck repairs from Windows and never found an issue either, so no idea what happened - but I am guessing some code change causes it to get hung up on something NTFS related when it shouldn't be.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[falstaff (falstaff)]

Similar hang on a T440s trying to install Ubuntu 21.10. The system currently has a fresh Windows 11 copy on half of its SSD hard drive. It seems that ntfsresize causes the kernel to hang. Trying to install Ubuntu gets stuck in Step 4. Install logs attached.

Hardware wise, the system seems to work fine.

[falstaff (falstaff)]

It seems that Ubuntu 20.04.4 gets stuck at the same step with the same traces appearing in the kernel log. Since the installer uses the same kernel (5.13) it likely is caused by that kernel version. Ubuntu 22.04 (nightly as of 20220301, which seems to come with 5.15) seems to work fine here.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1946507

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Trevor Nichols (ocdi)]

I tried installing on a machine and had this error also. Tried to supply logs per the above command but it didn't let me since I didn't report this issue. Before I try to reboot, I'm capturing the error from syslog

Apr 16 09:38:37 ubuntu kernel: [ 217.415815] ------------[ cut here ]------------
Apr 16 09:38:37 ubuntu kernel: [ 217.415817] kernel BUG at fs/inode.c:1676!
Apr 16 09:38:37 ubuntu kernel: [ 217.415822] invalid opcode: 0000 [#1] SMP PTI
Apr 16 09:38:37 ubuntu kernel: [ 217.415824] CPU: 8 PID: 9149 Comm: ntfsresize Tainted: P W O 5.13.0-19-generic #19-Ubuntu
Apr 16 09:38:37 ubuntu kernel: [ 217.415826] Hardware name: Gigabyte Technology Co., Ltd. Z390 GAMING SLI/Z390 GAMING SLI-CF, BIOS F10 11/05/2021
Apr 16 09:38:37 ubuntu kernel: [ 217.415827] RIP: 0010:iput+0xbd/0xc0
Apr 16 09:38:37 ubuntu kernel: [ 217.415830] Code: 48 8b 05 c6 4b dd 01 48 85 c0 74 0c 48 8b 78 08 4c 89 e6 e8 f5 1f 01 00 eb b0 4c 89 e7 e8 0b fe ff ff 5b 41 5c 41 5d 5d c3 c3 <0f> 0b 90 0f 1f 44 00 00 55 48 89 e5 41 57 49 89 d7 41 56 4c 8d 77
Apr 16 09:38:37 ubuntu kernel: [ 217.415832] RSP: 0018:ffffa35305f07db8 EFLAGS: 00010202
Apr 16 09:38:37 ubuntu kernel: [ 217.415833] RAX: 0000000000000014 RBX: ffff9582c044be80 RCX: 0000000000000000
Apr 16 09:38:37 ubuntu kernel: [ 217.415834] RDX: ffff958322d298c0 RSI: 00000000480a001d RDI: ffff9582c044c240
Apr 16 09:38:37 ubuntu kernel: [ 217.415835] RBP: ffffa35305f07dd0 R08: 00000000480a001d R09: 0000000000000064
Apr 16 09:38:37 ubuntu kernel: [ 217.415836] R10: ffffa35305f07e28 R11: ffff958379f5bf10 R12: ffff9582c044c240
Apr 16 09:38:37 ubuntu kernel: [ 217.415837] R13: ffff9582c044beb8 R14: ffff9582c3443800 R15: ffff95833902c540
Apr 16 09:38:37 ubuntu kernel: [ 217.415838] FS: 0000000000000000(0000) GS:ffff958a5dc00000(0000) knlGS:0000000000000000
Apr 16 09:38:37 ubuntu kernel: [ 217.415839] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Apr 16 09:38:37 ubuntu kernel: [ 217.415840] CR2: 00007ffe03b1dd28 CR3: 0000000289610005 CR4: 00000000003706e0
Apr 16 09:38:37 ubuntu kernel: [ 217.415841] DR0: 0000000000000000 DR1: 0000000000000000 DR2: 0000000000000000
Apr 16 09:38:37 ubuntu kernel: [ 217.415842] DR3: 0000000000000000 DR6: 00000000fffe0ff0 DR7: 0000000000000400
Apr 16 09:38:37 ubuntu kernel: [ 217.415842] Call Trace:
Apr 16 09:38:37 ubuntu kernel: [ 217.415844] blkdev_put+0x7c/0x140
Apr 16 09:38:37 ubuntu kernel: [ 217.415846] blkdev_close+0x26/0x30
Apr 16 09:38:37 ubuntu kernel: [ 217.415847] __fput+0x9f/0x250
Apr 16 09:38:37 ubuntu kernel: [ 217.415848] ____fput+0xe/0x10
Apr 16 09:38:37 ubuntu kernel: [ 217.415849] task_work_run+0x6d/0xa0
Apr 16 09:38:37 ubuntu kernel: [ 217.415851] do_exit+0x224/0x3d0
Apr 16 09:38:37 ubuntu kernel: [ 217.415853] ? exit_to_user_mode_prepare+0x37/0xb0
Apr 16 09:38:37 ubuntu kernel: [ 217.415855] do_group_exit+0x3b/0xb0
Apr 16 09:38:37 ubuntu kernel: [ 217.415856] __x64_sys_exit_group+0x18/0x20
Apr 16 09:38:37 ubuntu kernel: [ 217.415858] do_syscall_64+0x61/0xb0
Apr 16 09:38:37 ubuntu kernel: [ 217.415860] ? do_syscall_64+0x6e/0xb0
Apr 16 09:38:37 ubuntu kernel: [ 217.415861] ? do_syscall_64+0x6e/0xb0
Apr 16 09:38:37 ubuntu...

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]