HP LJ Pro M15w does not save WiFi using USB cable
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
New
|
Undecided
|
Unassigned |
Bug Description
Problem description:
-------
* Connect HP HP LaserJet Pro M15w Printer with USB cable to printer
* Execute hp-setup in a terminal
- Choose Wireless/802.11 (requires a temporary USB connection and is only available on select devices) NEXT
- Plug in USB cable NEXT
- 1 Wireless Capable device found NEXT
- 5 Wireless networks found
- Select correct one NEXT
- Enter WPA key containing ASCII 7-bit symbols only CONNECT
- Waiting for printer to connect to wireless network 100%
- Message 1: Your printer has been successfully configured on the wireless network You may now unplug the USB cable. To setup the printer, now run hp-setup
- Message 2: Check if MAC address filtering is being used by your access point... (it is not) FINISH
* Printer does not connect to WiFi (does not show up in router IP table)
System information:
-------------------
groups
sys network scanner power sambashare video optical lp audio fab-user operator
(I.e. User has no "sudo" access)
inxi --admin --verbosity=7 --filter --no-host --width
System:
Kernel: 5.10.68-1-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0
parameters: BOOT_IMAGE=
root=
security=apparmor resume=
udev.
acpi_
Desktop: KDE Plasma 5.22.5 tk: Qt 5.15.2 wm: kwin_x11 vt: 1 dm: SDDM
Distro: Manjaro Linux base: Arch Linux
Machine:
Type: Laptop System: Acer product: Predator G9-793 v: V1.14 serial: <filter>
Chassis: type: 10 serial: <filter>
Mobo: Acer model: Challenger2_SKS v: V1.14 serial: <filter> UEFI: Insyde
v: 1.14 date: 03/02/2018
Battery:
ID-1: BAT0 charge: 44.1 Wh (100.0%) condition: 44.1/90.0 Wh (49.0%)
volts: 17.1 min: 14.8 model: AS15B3N type: Li-ion serial: N/A status: Full
Memory:
RAM: total: 15.57 GiB used: 10.76 GiB (69.1%)
RAM Report: permissions: Unable to run dmidecode. Root privileges required.
CPU:
Info: Quad Core model: Intel Core i7-7700HQ bits: 64 type: MT MCP
arch: Kaby Lake family: 6 model-id: 9E (158) stepping: 9 microcode: EA
cache: L2: 6 MiB bogomips: 44817
Speed: 3705 MHz min/max: 800/3800 MHz Core speeds (MHz): 1: 3705 2: 3645
3: 3560 4: 3510 5: 3561 6: 3560 7: 3550 8: 3586
Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat arch_perfmon art
avx avx2 bmi1 bmi2 bts clflush clflushopt cmov constant_tsc cpuid
cpuid_fault cx16 cx8 de ds_cpl dtes64 dtherm dts epb ept ept_ad erms est
f16c flexpriority flush_l1d fma fpu fsgsbase fxsr ht hwp hwp_act_window
hwp_epp hwp_notify ibpb ibrs ida intel_pt invpcid invpcid_single lahf_lm lm
mca mce md_clear mmx monitor movbe mpx msr mtrr nonstop_tsc nopl nx pae pat
pbe pcid pclmulqdq pdcm pdpe1gb pebs pge pln pni popcnt pse pse36 pti pts
rdrand rdseed rdtscp rep_good sdbg sep smap smep ss ssbd sse sse2 sse4_1
sse4_2 ssse3 stibp syscall tm tm2 tpr_shadow tsc tsc_adjust
tsc_deadline_
xsaves xtopology xtpr
Vulnerabilities: Type: itlb_multihit status: KVM: VMX disabled
Type: l1tf
mitigation: PTE Inversion; VMX: conditional cache flushes, SMT vulnerable
Type: mds mitigation: Clear CPU buffers; SMT vulnerable
Type: meltdown mitigation: PTI
Type: spec_store_bypass
mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1
mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Full generic retpoline, IBPB: conditional,
IBRS_FW, STIBP: conditional, RSB filling
Type: srbds mitigation: Microcode
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: NVIDIA GP104BM [GeForce GTX 1070 Mobile]
vendor: Acer Incorporated ALI driver: nvidia v: 470.63.01
alternate: nouveau,nvidia_drm bus-ID: 01:00.0 chip-ID: 10de:1be1
class-ID: 0300
Device-2: Chicony HD WebCam type: USB driver: uvcvideo bus-ID: 1-9:3
chip-ID: 04f2:b571 class-ID: 0e02
Display: x11 server: X.Org 1.20.13 compositor: kwin_x11 driver:
loaded: nvidia display-ID: :0 screens: 1
Screen-1: 0 s-res: 1920x1080 s-dpi: 128 s-size: 381x211mm (15.0x8.3")
s-diag: 436mm (17.1")
Monitor-1: DP-4 res: 1920x1080 hz: 60 dpi: 128 size: 382x215mm (15.0x8.5")
diag: 438mm (17.3")
OpenGL: renderer: NVIDIA GeForce GTX 1070/PCIe/SSE2
v: 4.6.0 NVIDIA 470.63.01 direct render: Yes
Audio:
Device-1: Intel CM238 HD Audio vendor: Acer Incorporated ALI
driver: snd_hda_intel v: kernel bus-ID: 00:1f.3 chip-ID: 8086:a171
class-ID: 0403
Device-2: NVIDIA GP104 High Definition Audio vendor: Acer Incorporated ALI
driver: snd_hda_intel v: kernel bus-ID: 01:00.1 chip-ID: 10de:10f0
class-ID: 0403
Sound Server-1: ALSA v: k5.10.68-1-MANJARO running: yes
Sound Server-2: JACK v: 1.9.19 running: no
Sound Server-3: PulseAudio v: 15.0 running: yes
Sound Server-4: PipeWire v: 0.3.37 running: no
Network:
Device-1: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter
vendor: Rivet Networks driver: ath10k_pci v: kernel port: 4000
bus-ID: 02:00.0 chip-ID: 168c:003e class-ID: 0280
IF: wlp2s0 state: up mac: <filter>
IP v4: <filter> type: dynamic noprefixroute scope: global
broadcast: <filter>
IP v6: <filter> type: dynamic noprefixroute scope: global
IP v6: <filter> type: noprefixroute scope: link
Device-2: Qualcomm Atheros Killer E2400 Gigabit Ethernet
vendor: Acer Incorporated ALI driver: alx v: kernel port: 3000
bus-ID: 03:00.0 chip-ID: 1969:e0a1 class-ID: 0200
IF: enp3s0 state: down mac: <filter>
WAN IP: <filter>
Bluetooth:
Device-1: Qualcomm Atheros QCA61x4 Bluetooth 4.0 type: USB driver: btusb
v: 0.8 bus-ID: 1-7:2 chip-ID: 0cf3:e300 class-ID: e001
Report: rfkill ID: hci0 rfk-id: 0 state: up address: see --recommends
Logical:
Message: No logical block device data found.
RAID:
Hardware-1: Intel 82801 Mobile SATA Controller [RAID mode] driver: ahci
v: 3.0 port: 5020 bus-ID: 00:17.0 chip-ID: 8086.282a rev: 31 class-ID: 0104
Drives:
Local Storage: total: 1.38 TiB used: 511.85 GiB (36.3%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/sda maj-min: 8:0 vendor: Micron model: 1100 MTFDDAV256TBN
size: 238.47 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
type: SSD serial: <filter> rev: A020 temp: 37.0 C scheme: GPT
ID-2: /dev/sdb maj-min: 8:16 vendor: SanDisk model: SD8SN8U256G1122
size: 238.47 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
type: SSD serial: <filter> rev: 2000 temp: 35.0 C scheme: GPT
ID-3: /dev/sdc maj-min: 8:32 vendor: Toshiba model: MQ01ABD100
size: 931.51 GiB block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s
type: HDD rpm: 5400 serial: <filter> rev: 5J temp: 36.0 C scheme: GPT
Message: No optical or floppy data found.
Partition:
ID-1: / raw-size: 64 GiB size: 62.74 GiB (98.04%) used: 37.03 GiB (59.0%)
fs: ext4 dev: /dev/sda5 maj-min: 8:5 label: N/A
uuid: 9b539186-
ID-2: /boot/efi raw-size: 510 MiB size: 96 MiB (18.82%)
used: 58.6 MiB (61.0%) fs: vfat dev: /dev/sda1 maj-min: 8:1 label: ESP
uuid: 2462-755F
ID-3: /home raw-size: 195.31 GiB size: 191.75 GiB (98.17%)
used: 78.62 GiB (41.0%) fs: ext4 dev: /dev/sdb1 maj-min: 8:17 label: N/A
uuid: baef17cd-
ID-4: /media/Data raw-size: 931.51 GiB size: 931.51 GiB (100.00%)
used: 395.82 GiB (42.5%) fs: ntfs dev: /dev/sdc1 maj-min: 8:33
label: Fab-Data uuid: 634E43D367B0A4BA
ID-5: /media/NAS raw-size: N/A size: 1.97 TiB used: 640.97 GiB (31.8%)
fs: cifs source: ERR-102
ID-6: /media/hdd1 raw-size: N/A size: 1.43 TiB used: 935.78 GiB (63.9%)
fs: cifs source: ERR-102
Swap:
Kernel: swappiness: 10 (default 60) cache-pressure: 75 (default 100)
ID-1: swap-1 type: partition size: 20 GiB used: 331 MiB (1.6%) priority: -2
dev: /dev/sda7 maj-min: 8:7 label: N/A
uuid: 18360b04-
Unmounted:
ID-1: /dev/sda2 maj-min: 8:2 size: 16 MiB fs: <superuser required>
label: N/A uuid: N/A
ID-2: /dev/sda3 maj-min: 8:3 size: 64 GiB fs: ntfs label: Acer
uuid: 029873F49873E497
ID-3: /dev/sda4 maj-min: 8:4 size: 1024 MiB fs: ntfs label: N/A
uuid: 0EB23063B2305207
USB:
Hub-1: 1-0:1 info: Full speed (or root) Hub ports: 16 rev: 2.0
speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
Device-1: 1-7:2 info: Qualcomm Atheros QCA61x4 Bluetooth 4.0 type: Bluetooth
driver: btusb interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 100mA
chip-ID: 0cf3:e300 class-ID: e001
Device-2: 1-9:3 info: Chicony HD WebCam type: Video driver: uvcvideo
interfaces: 2 rev: 2.0 speed: 480 Mb/s power: 500mA chip-ID: 04f2:b571
class-ID: 0e02
Hub-2: 2-0:1 info: Full speed (or root) Hub ports: 8 rev: 3.0 speed: 5 Gb/s
chip-ID: 1d6b:0003 class-ID: 0900
Device-1: 2-6:2 info: Realtek Card Reader type: Mass Storage
driver: usb-storage interfaces: 1 rev: 3.0 speed: 5 Gb/s power: 800mA
chip-ID: 0bda:0316 class-ID: 0806 serial: <filter>
Sensors:
System Temperatures: cpu: 42.0 C mobo: N/A gpu: nvidia temp: 37 C
Fan Speeds (RPM): N/A
Info:
Processes: 304 Uptime: 3d 11h 49m wakeups: 10 Init: systemd v: 249
tool: systemctl Compilers: gcc: 11.1.0 Packages: pacman: 1434 lib: 379
flatpak: 0 Shell: Bash v: 5.1.8 running-in: konsole inxi: 3.3.06
hp-check -t output:
-------
hp-check -t
/usr/bin/
if 'getfacl' not in g and '' is not g and 'file' not in g:
Saving output in log file: /usr/share/
HP Linux Imaging and Printing System (ver. 3.21.8)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling
the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: 26-21.1.4 version is not supported. Using 26-21.0.7 versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 5.10.68-1-MANJARO #1 SMP PREEMPT Wed Sep 22 12:29:47 UTC 2021 GNU/Linux
Host: fab-manjaro
Proc: 5.10.68-1-MANJARO #1 SMP PREEMPT Wed Sep 22 12:29:47 UTC 2021 GNU/Linux
Distribution: 26 21.1.4
Bitness: 64 bit
-------
| HPLIP CONFIGURATION |
-------
HPLIP-Version: HPLIP 3.21.8
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 26 distro 21.1.4 version
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.21.8
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
html=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
bin=/usr/bin
apparmor=
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-tag=3.21.8
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
apparmor_build=no
class-driver=no
Current contents of '/var/lib/
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/
[commands]
scan =
[fax]
email_address =
voice_phone =
[last_used]
device_uri = "hp:/usb/
printer_name =
working_dir = .
[polling]
device_list =
enable = false
interval = 5
[refresh]
enable = false
rate = 30
type = 1
[settings]
systray_messages = 0
systray_visible = 0
[upgrade]
last_upgraded_time = 1586872792
notify_upgrade = false
pending_
[installation]
date_time = 09/30/21 10:49:41
version = 3.21.8
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------
| External Dependencies |
-------
cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3.3 OK 'CUPS Scheduler is running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.54.0 OK -
error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - MISSING 'xsane needs to be installed'
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.32 OK -
dbus DBus - Message bus system REQUIRED - 1.12.20 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.119 OK -
network network -wget OPTIONAL - 1.21.2 OK -
avahi-utils avahi-utils OPTIONAL - 0.8 OK -
-------
| General Dependencies |
-------
libjpeg libjpeg - JPEG library REQUIRED - - OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3.3 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 2.3.3 OK -
libpthread libpthread - POSIX threads library REQUIRED - b'2.33' OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
sane SANE - Scanning library REQUIRED - 1.0.32 OK -
sane-devel SANE - Scanning library development files REQUIRED - 1.0.32 OK -
libavahi-dev libavahi-dev REQUIRED - - OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.9.1 OK -
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.9.7 OK -
error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed'
error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.18 OK -
python3-xml Python XML libraries REQUIRED - 2.4.1 OK -
python3-devel Python devel - Python development files REQUIRED 2.2 3.9.7 OK -
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 8.3.2 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.6.1 OK -
--------------
| COMPILEDEP |
--------------
libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 11.1.0 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.3 OK -
-------
| Python Extentions |
-------
cupsext CUPS-Extension REQUIRED - 3.21.8 OK -
hpmudext IO-Extension REQUIRED - 3.21.8 OK -
-------
| Scan Configuration |
-------
hpaio HPLIP-SANE-Backend REQUIRED - 3.21.8 OK 'hpaio found in /etc/sane.
scanext Scan-SANE-Extension REQUIRED - 3.21.8 OK -
-------
| DISCOVERED SCANNER DEVICES |
-------
device `v4l:/dev/video0' is a Noname HD WebCam: HD WebCam virtual device
-------
| DISCOVERED USB DEVICES |
-------
No devices found.
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
JP-PRN-Unten
------------
Type: Unknown
Device URI: dnssd:/
PPD: /etc/cups/
warning: Failed to read /etc/cups/
PPD Description:
Printer status: printer JP-PRN-Unten is idle. enabled since Wed 07 Oct 2020 09:03:46
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
Michel-HP
---------
Type: Unknown
Device URI: dnssd:/
PPD: /etc/cups/
warning: Failed to read /etc/cups/
PPD Description:
Printer status: printer Michel-HP now printing Michel-HP-74. enabled since Thu 30 Sep Unable to locate printer.
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
--------------
| PERMISSION |
--------------
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-------
error: 'python-pyqt5' package is missing/
Missing Optional Dependencies
-------
error: 'xsane' package is missing/
Total Errors: 4
Total Warnings: 2
Done.
Terminal output for hp-setup:
-------
hp-setup
HP Linux Imaging and Printing System (ver. 3.21.8)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Searching on USB bus...
HP Linux Imaging and Printing System (ver. 3.21.8)
System Tray Status Service ver. 2.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
HP Linux Imaging and Printing System (ver. 3.21.8)
HPLIP upgrade latest version ver. 1.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
error: HPLIP upgrade is disabled by Archlinux for security reasons, see https:/
Done.
GET /IoMgmt/Adapters HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
Got Response as HTTP_ACCEPTED, so retrying to get the actual result
GET /IoMgmt/
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 10223, resource id: 11536809, major code: 40 (TranslateCoords), minor code: 0
Done.
summary: |
- HP LJ Pro Does not save WiFi using USB cable + HP LJ Pro M15w does not save WiFi using USB cable |
description: | updated |