[nvidia] Graphics freeze

[j l h]

i open a second bug report because i have already freeze problem after the installation of nvidia drivers and reboot.
Freeze become generally when i am using firefox and visioning a video with youtube.
I specify that since the last bug report, i re install ubuntu with official .iso without other package non official.
To create the report, i have to connect to the PC from another one with ssh.
When i use ubuntu-bug, it is not possible to join nvidia-bug-report because the application dont give me the hand to finish the report.
When i try to execute nvidia-bug-report, i have the same thing.

To use the PC, i have to use nouveau drivers and intel Xe GPU with poor performances ...

Thanks for help.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.11.0-37.41~20.04.2-generic 5.11.22
Uname: Linux 5.11.0-37-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.capabilities.gpu0: Error: path was not a regular file.
.proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
.proc.driver.nvidia.gpus.0000.01.00.0: Error: path was not a regular file.
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 470.63.01 Tue Aug 3 20:44:16 UTC 2021
 GCC version: gcc version 9.3.0 (Ubuntu 9.3.0-17ubuntu1~20.04)
ApportVersion: 2.20.11-0ubuntu27.20
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
Date: Tue Sep 28 21:13:05 2021
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
DkmsStatus:
 nvidia, 470.63.01, 5.11.0-37-generic, x86_64: installed
 virtualbox, 6.1.26, 5.11.0-36-generic, x86_64: installed
 virtualbox, 6.1.26, 5.11.0-37-generic, x86_64: installed
ExtraDebuggingInterest: No
GraphicsCard:
 Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA controller])
   Subsystem: Intel Corporation Device [8086:2090]
 NVIDIA Corporation TU106 [GeForce RTX 2060] [10de:1f15] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: Intel Corporation Device [8086:2090]
InstallationDate: Installed on 2021-09-26 (1 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
MachineType: Intel(R) Client Systems NUC11PHi7
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.11.0-37-generic root=UUID=24658b6f-3e37-4376-bc2e-2207e961c9c8 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg crash
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/07/2021
dmi.bios.release: 5.19
dmi.bios.vendor: Intel Corp.
dmi.bios.version: PHTGL579.0063.2021.0707.1057
dmi.board.name: NUC11PHBi7
dmi.board.vendor: Intel Corporation
dmi.board.version: M26151-402
dmi.chassis.type: 35
dmi.chassis.vendor: Intel Corporation
dmi.chassis.version: 2.0
dmi.ec.firmware.release: 12.19
dmi.modalias: dmi:bvnIntelCorp.:bvrPHTGL579.0063.2021.0707.1057:bd07/07/2021:br5.19:efr12.19:svnIntel(R)ClientSystems:pnNUC11PHi7:pvrM26149-403:skuSWNUC11PHKi7C00:rvnIntelCorporation:rnNUC11PHBi7:rvrM26151-402:cvnIntelCorporation:ct35:cvr2.0:
dmi.product.family: PH
dmi.product.name: NUC11PHi7
dmi.product.sku: SWNUC11PHKi7C00
dmi.product.version: M26149-403
dmi.sys.vendor: Intel(R) Client Systems
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.105-3~20.04.2
version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.3-0ubuntu0.3~20.04.2
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.11-1ubuntu1~20.04.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

[j l h (jerome-huby)]

Thank you for this answer.
1. no files found into /var/crash directory
2. no links in the URL https://errors.ubun....
3. i repeat the freeze, but there is no changes (no /var/crash, no URL).

To be clear, i push a pdf with the description of how to reproduce the bug and some new information.

[j l h (jerome-huby)]

When i use windows 10 64bits, i don't have any problem whatever use I make of my pc.

[Daniel van Vugt (vanvugt)]

If you can still move the mouse after the crash then it's likely gnome-shell that crashed, not Xorg.

Next time the problem happens, please:

1. Wait 10 seconds.

2. Reboot.

3. Run:

   journalctl -b-1 > prevboot.txt

4. Attach the resulting text file here.

[j l h (jerome-huby)]

Hello,
Here the file asked.

[Daniel van Vugt (vanvugt)]

Thanks. It appears to be a bug in the Nvidia driver, and a freeze rather than a crash.

sept. 30 20:41:44 galaxie-NUC11PHi7 /usr/lib/gdm3/gdm-x-session[1713]: (EE) NVIDIA(GPU-0): WAIT (2, 8, 0x8000, 0x0000edd0, 0x0000edec)
sept. 30 20:41:51 galaxie-NUC11PHi7 /usr/lib/gdm3/gdm-x-session[1713]: (EE) NVIDIA(GPU-0): WAIT (1, 8, 0x8000, 0x0000edd0, 0x0000edec)
sept. 30 20:41:53 galaxie-NUC11PHi7 kernel: NVRM: GPU at PCI:0000:01:00: GPU-a986125e-61ef-d431-9b42-54c4c8dd619b
sept. 30 20:41:53 galaxie-NUC11PHi7 kernel: NVRM: Xid (PCI:0000:01:00): 8, pid=2373, Channel 0000002b
sept. 30 20:41:54 galaxie-NUC11PHi7 /usr/lib/gdm3/gdm-x-session[1713]: (EE) NVIDIA(GPU-0): WAIT (2, 8, 0x8000, 0x0000edd0, 0x0000f0cc)
sept. 30 20:42:01 galaxie-NUC11PHi7 /usr/lib/gdm3/gdm-x-session[1713]: (EE) NVIDIA(GPU-0): WAIT (1, 8, 0x8000, 0x0000edd0, 0x0000f0cc)
sept. 30 20:42:08 galaxie-NUC11PHi7 kernel: sched: RT throttling activated
sept. 30 20:42:09 galaxie-NUC11PHi7 /usr/lib/gdm3/gdm-x-session[1713]: (EE) NVIDIA(GPU-0): WAIT (2, 8, 0x8000, 0x0000edd0, 0x0000f150)
sept. 30 20:42:16 galaxie-NUC11PHi7 /usr/lib/gdm3/gdm-x-session[1713]: (EE) NVIDIA(GPU-0): WAIT (1, 8, 0x8000, 0x0000edd0, 0x0000f150)

[j l h (jerome-huby)]

Hello,
What is the next step ?
Thanks

[Daniel van Vugt (vanvugt)]

The next step is to try uninstalling the Nvidia 470 driver and install 460 instead, using the 'Additional Drivers' app or:

  sudo apt remove nvidia-driver-470
  sudo apt install nvidia-driver-460

[j l h (jerome-huby)]

Hello,

Since the last message, i have :
- Install KDE Desktop
- Modify parameters Xrender, OpenGL2.0, OpenGL3.0
- Try to install Nvidia drivers 470, NVIDIA drivers 460

Unfortunately, I encounter always the freeze of the screen in each configuration and i have to reboot my pc to get back the hand (or connect with ssh from an other pc to do a reboot).

I'm joining 3 reports of breakdown, two with nvidia drivers 460 and one with nvidia drivers version 470. (with command : journalctl -b-1 > prevboot.txt)

Thank you for help

[j l h (jerome-huby)]

End off this bug !!!
I have installed nvidia-driver-470 tested and updated by ubuntu, and the bug disappear !!
I note that the version of the nvidia driver passed from 470.62 to 470.82, is it the reason why it works now ? i don't know.
Thanks to the developer who have done the necessary :-)
Have a good day.