Touchpad and/or keyboard stop working after some time

Bug #1943039 reported by Maxime Paillassa
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux-signed-hwe-5.11 (Ubuntu)
New
Undecided
Unassigned

Bug Description

I have a DELL XPS and since several weeks, after some time after login the touchpad (but also mouse when I connect a mouse) stops working. Sometimes, the keyboard also stops working. Before that, it almost always make a random right clic for no reason.

I have been waiting for some updates to solve the issue but it did not happen. I know this issue may be common and I looked over the internet to find a solution but I did not..
Note that when booting I also have the following message:

psmouse serio1: Failed to disable mouse on isa0060/serio1

which may be related to the issue

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.11.0-34-generic 5.11.0-34.36~20.04.1
ProcVersionSignature: Ubuntu 5.11.0-34.36~20.04.1-generic 5.11.22
Uname: Linux 5.11.0-34-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia wl
ApportVersion: 2.20.11-0ubuntu27.18
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Wed Sep 8 22:04:33 2021
InstallationDate: Installed on 2021-02-09 (210 days ago)
InstallationMedia: Ubuntu 20.04.2 LTS "Focal Fossa" - Release amd64 (20210204)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: linux-signed-hwe-5.11
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Maxime Paillassa (mpaillassa) wrote :
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