Ubuntu 20.04.2 getting kernel I/O errors connecting to Sony Walkman over USB using MTP protocol

[Michael Lueck]

I use package Rhythembox as my MP3 player software. I also use Rhythebox to transfer audio to my Sony WalkMan MP3 player.

Since moving to Xubuntu 20.04.2, it has gotten much harder to successfully transfer mp3 audio to the Sony WalkMan MP3 player. I checked in syslog... I see some errors I believe are related:

Aug 1 10:39:54 jaakob kernel: [ 8079.675644] mtp[10045]: segfault at 8a ip 00007f2754d6f623 sp 00007f274cbb2f20 error 4 in libglib-2.0.so.0.6400.6[7f2754d1b000+84000]
Aug 1 10:39:54 jaakob kernel: [ 8079.675648] Code: 0f 1f 80 00 00 00 00 48 c1 e8 04 4c 8b 3b 8d 48 ff 48 89 c5 49 89 ce 49 c1 e6 04 4d 01 f7 4d 8b 27 4d 85 e4 0f 84 cd 00 00 00 <49> 8b 44 24 08 48 85 c0 74 43 48 8b 10 49 89 54 24 08 49 89 c4 49
Aug 1 10:40:13 jaakob kernel: [ 8098.630114] usb 1-11.2: USB disconnect, device number 6
Aug 1 10:41:34 jaakob kernel: [ 8179.600470] usb 1-5: new high-speed USB device number 8 using xhci_hcd
Aug 1 10:41:34 jaakob kernel: [ 8179.749115] usb 1-5: New USB device found, idVendor=054c, idProduct=0385, bcdDevice= 0.01
Aug 1 10:41:34 jaakob kernel: [ 8179.749121] usb 1-5: New USB device strings: Mfr=1, Product=2, SerialNumber=5
Aug 1 10:41:34 jaakob kernel: [ 8179.749124] usb 1-5: Product: WALKMAN
Aug 1 10:41:34 jaakob kernel: [ 8179.749127] usb 1-5: Manufacturer: Sony
Aug 1 10:41:34 jaakob kernel: [ 8179.749130] usb 1-5: SerialNumber: 10FA1355316092
Aug 1 10:41:34 jaakob kernel: [ 8179.750689] usb-storage 1-5:1.0: USB Mass Storage device detected
Aug 1 10:41:34 jaakob kernel: [ 8179.751175] scsi host14: usb-storage 1-5:1.0
Aug 1 10:41:35 jaakob kernel: [ 8180.761332] scsi 14:0:0:0: Direct-Access SONY WALKMAN 1.00 PQ: 0 ANSI: 4
Aug 1 10:41:35 jaakob kernel: [ 8180.761875] sd 14:0:0:0: Attached scsi generic sg3 type 0
Aug 1 10:41:35 jaakob kernel: [ 8180.762889] sd 14:0:0:0: [sdb] 1917952 2048-byte logical blocks: (3.93 GB/3.66 GiB)
Aug 1 10:41:35 jaakob kernel: [ 8180.763062] sd 14:0:0:0: [sdb] Write Protect is off
Aug 1 10:41:35 jaakob kernel: [ 8180.763066] sd 14:0:0:0: [sdb] Mode Sense: 3e 00 00 00
Aug 1 10:41:35 jaakob kernel: [ 8180.763200] sd 14:0:0:0: [sdb] No Caching mode page found
Aug 1 10:41:35 jaakob kernel: [ 8180.763206] sd 14:0:0:0: [sdb] Assuming drive cache: write through
Aug 1 10:41:36 jaakob kernel: [ 8180.809779] sdb: sdb1
Aug 1 10:41:36 jaakob kernel: [ 8180.811198] sd 14:0:0:0: [sdb] Attached SCSI removable disk
Aug 1 10:41:36 jaakob Thunar[7060]: Working directory "/home/mdlueck/[Invalid UTF-8]" does not exist. It won't be used when spawning "exo-open".Working directory "/home/mdlueck/[Invalid UTF-8]" does not exist. It won't be used when spawning "exo-open".
Aug 1 10:41:36 jaakob Thunar[10184]: thunar-volman: Unknown block device type "disk".
Aug 1 10:41:42 jaakob kernel: [ 8186.793656] FAT-fs (sdb1): Volume was not properly unmounted. Some data may be corrupt. Please run fsck.
Aug 1 10:41:42 jaakob systemd[1]: Created slice system-clean\x2dmount\x2dpoint.slice.
Aug 1 10:41:42 jaakob systemd[1]: Finished Clean the /media/mdlueck/WALKMAN mount point.
Aug 1 10:41:42 jaakob udisksd[813]: Mounted /dev/sdb1 at /media/mdlueck/WALKMAN on behalf of uid 1000
Aug 1 10:41:42 jaakob dbus-daemon[1546]: [session uid=1000 pid=1546] Activating service name='org.freedesktop.thumbnails.Thumbnailer1' requested by ':1.83' (uid=1000 pid=7060 comm="/usr/bin/Thunar --daemon " label="unconfined")
Aug 1 10:41:42 jaakob org.freedesktop.thumbnails.Thumbnailer1[10238]: Registered thumbnailer atril-thumbnailer -s %s %u %o
Aug 1 10:41:42 jaakob org.freedesktop.thumbnails.Thumbnailer1[10238]: Registered thumbnailer /usr/bin/gdk-pixbuf-thumbnailer -s %s %u %o
Aug 1 10:41:42 jaakob org.freedesktop.thumbnails.Thumbnailer1[10238]: Registered thumbnailer gnome-thumbnail-font --size %s %u %o
Aug 1 10:41:42 jaakob org.freedesktop.thumbnails.Thumbnailer1[10238]: Registered thumbnailer /usr/bin/gdk-pixbuf-thumbnailer -s %s %u %o
Aug 1 10:41:42 jaakob dbus-daemon[1546]: [session uid=1000 pid=1546] Successfully activated service 'org.freedesktop.thumbnails.Thumbnailer1'
Aug 1 10:43:07 jaakob kernel: [ 8272.638815] blk_update_request: I/O error, dev sdb, sector 32 op 0x1:(WRITE) flags 0x0 phys_seg 1 prio class 0
Aug 1 10:43:07 jaakob kernel: [ 8272.638818] Buffer I/O error on dev sdb1, logical block 1, lost async page write
Aug 1 10:43:07 jaakob kernel: [ 8272.638822] blk_update_request: I/O error, dev sdb, sector 2176 op 0x1:(WRITE) flags 0x0 phys_seg 1 prio class 0
Aug 1 10:43:07 jaakob kernel: [ 8272.638823] Buffer I/O error on dev sdb1, logical block 537, lost async page write
Aug 1 10:43:07 jaakob kernel: [ 8272.638839] blk_update_request: I/O error, dev sdb, sector 793984 op 0x1:(WRITE) flags 0x0 phys_seg 1 prio class 0
Aug 1 10:43:07 jaakob kernel: [ 8272.638839] Buffer I/O error on dev sdb1, logical block 198489, lost async page write
Aug 1 10:43:07 jaakob kernel: [ 8272.638842] blk_update_request: I/O error, dev sdb, sector 5157824 op 0x1:(WRITE) flags 0x0 phys_seg 1 prio class 0
Aug 1 10:43:07 jaakob kernel: [ 8272.638842] Buffer I/O error on dev sdb1, logical block 1289449, lost async page write
Aug 1 10:43:07 jaakob kernel: [ 8272.638847] blk_update_request: I/O error, dev sdb, sector 5166528 op 0x1:(WRITE) flags 0x0 phys_seg 1 prio class 0
Aug 1 10:43:07 jaakob kernel: [ 8272.638849] Buffer I/O error on dev sdb1, logical block 1291625, lost async page write
Aug 1 10:43:07 jaakob kernel: [ 8272.638851] blk_update_request: I/O error, dev sdb, sector 5187904 op 0x1:(WRITE) flags 0x0 phys_seg 1 prio class 0
Aug 1 10:43:07 jaakob kernel: [ 8272.638851] Buffer I/O error on dev sdb1, logical block 1296969, lost async page write
Aug 1 10:43:07 jaakob kernel: [ 8272.638855] blk_update_request: I/O error, dev sdb, sector 5311744 op 0x1:(WRITE) flags 0x0 phys_seg 1 prio class 0
Aug 1 10:43:07 jaakob kernel: [ 8272.638856] Buffer I/O error on dev sdb1, logical block 1327929, lost async page write
Aug 1 10:43:07 jaakob kernel: [ 8272.638858] blk_update_request: I/O error, dev sdb, sector 5321344 op 0x1:(WRITE) flags 0x0 phys_seg 1 prio class 0
Aug 1 10:43:07 jaakob kernel: [ 8272.638858] Buffer I/O error on dev sdb1, logical block 1330329, lost async page write
Aug 1 10:43:07 jaakob kernel: [ 8272.638861] blk_update_request: I/O error, dev sdb, sector 5364160 op 0x1:(WRITE) flags 0x0 phys_seg 1 prio class 0
Aug 1 10:43:07 jaakob kernel: [ 8272.638863] Buffer I/O error on dev sdb1, logical block 1341033, lost async page write
Aug 1 10:43:07 jaakob udisksd[813]: Cleaning up mount point /media/mdlueck/WALKMAN (device 8:17 no longer exists)
Aug 1 10:43:07 jaakob systemd[1532]: media-mdlueck-WALKMAN.mount: Succeeded.
Aug 1 10:43:07 jaakob systemd[1]: media-mdlueck-WALKMAN.mount: Succeeded.
Aug 1 10:43:07 jaakob systemd[1]: Stopping Clean the /media/mdlueck/WALKMAN mount point...
Aug 1 10:43:07 jaakob systemd[1]: <email address hidden>: Succeeded.
Aug 1 10:43:07 jaakob systemd[1]: Stopped Clean the /media/mdlueck/WALKMAN mount point.
Aug 1 10:43:13 jaakob kernel: [ 8277.839104] usb 1-5: reset high-speed USB device number 8 using xhci_hcd
Aug 1 10:43:13 jaakob kernel: [ 8278.115100] usb 1-5: reset high-speed USB device number 8 using xhci_hcd
Aug 1 10:43:41 jaakob gvfsd[10395]: error returned by libusb_claim_interface() = -6LIBMTP PANIC: Unable to initialize device
Aug 1 10:43:42 jaakob gvfsd[10395]: Device 0 (VID=054c and PID=0385) is a Sony NWZ-E436F.
Aug 1 10:43:46 jaakob gvfsd[10404]: error returned by libusb_claim_interface() = -6LIBMTP PANIC: Unable to initialize device
Aug 1 10:43:46 jaakob gvfsd[10404]: Device 0 (VID=054c and PID=0385) is a Sony NWZ-E436F.

[Michael Lueck (mlueck)]

syslog Sony WalkMan MTP over USB related errors

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1938645/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Michael Lueck (mlueck)]

I decided to have the Sony WalkMan reformat itself. MTP over USB working much better now.

Very odd that I could play MP3 recordings with the player without issues... only issues was removing files, copying new files to it.

The thing that tipped me off to try reformatting the device with itself is I was seeing traces of recordings I had deleted yet in the playlist. Some of the letters in the listings were missing, but the content would still play properly. That told me deletes were not being completed properly.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1938645

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Michael Lueck (mlueck)]

The solution to this issue was documented in my #3 comment. The misleading error messages coming from Linux were indicating that it was time to fresh reformat the MP3 player and start over. Once done, no issues.

This defect report may be close. Thank you.

[Paul White (paulw2u)]

Thanks for the feedback.
Closing as requested.