Not possible to scan without ugly JPEG artifacts even in png format on GNU-Linux

Bug #1938609 reported by dmucho
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
HPLIP
New
Undecided
Unassigned

Bug Description

HP DeskJet Ink 3835 (and probably any other HP DeskJet scanner or any other HP scanner at all) is not able to scan without JPEG ugly artifacts in GNU/Linux.

Even if users selects PNG or any other lossless format - the actual image is disturbed with JPEG-type compression on driver's level.

It happens in any GNU/Linux distribution. Maybe there is not such issue on Windows? I don't know, you tell me.

So, in 2021 it is insane that HP does not allow to scan an image without software artifacts and image distortions that are easily noticeable with a naked eye, especially on printed text.
Dear developers of HP please spend some time to allow users to get what they paid for - simply scanning images without artifacts.

HP is rather open to GNU/Linux and I hope it will continue by fixing this issue that exists for many years. The internet is full of complains on exactly this problem since at least 2013.

Revision history for this message
dmucho (vleett) wrote :

Related issue that was not fixed upstream for 7 years: #1245578

Bug #1245578 “cannot disable JPEG compression when scanning” : Bugs : HPLIP
https://bugs.launchpad.net/hplip/+bug/1245578

Revision history for this message
Johnny Nielsen (johnny1000) wrote :

Still a problem.
Arch Linux + HPLIP 3.22.10
Photosmart 5520
Photosmart 6520

At this point in time HPLIP does not include a quality settings value (gone ages ago), changing the .drc file does nothing (it's overwritten with the JPEG setting), xsane advanced settings includes only JPEG compression (no "none" option), and hp-scan --compression=none reports "error: Unable to set option compression to value None"

A patch was posted 2015-02-28:
https://bugs.launchpad.net/hplip/+bug/1245578/+attachment/4330834/+files/hpscan-final.patch

@HP: Please apply upstream.

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