Blank Screen and Unable to get into windows while opening laptop lid after Sleep.

Bug #1937932 reported by Nishant Kumar Singh
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned
mutter (Ubuntu)
Expired
Undecided
Unassigned
xorg-server (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

While opening laptop display lid open ubuntu failed to open and stuck on blank screen with error.

ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: xorg 1:7.7+22ubuntu1
ProcVersionSignature: Ubuntu 5.11.0-25.27-generic 5.11.22
Uname: Linux 5.11.0-25-generic x86_64
ApportVersion: 2.20.11-0ubuntu65.1
Architecture: amd64
CasperMD5CheckResult: pass
CompositorRunning: None
Date: Sun Jul 25 15:02:43 2021
DistUpgraded: Fresh install
DistroCodename: hirsute
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation Iris Plus Graphics G7 [8086:8a52] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Iris Plus Graphics G7 [17aa:3a34]
   Subsystem: Lenovo GP107M [GeForce MX350] [17aa:3a34]
InstallationDate: Installed on 2021-07-21 (4 days ago)
InstallationMedia: Ubuntu 21.04 "Hirsute Hippo" - Release amd64 (20210420)
MachineType: LENOVO 82A1
ProcEnviron:
 LANGUAGE=en_IN:en
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=en_IN
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.11.0-25-generic root=UUID=178639d7-12e5-45ac-a728-0643b1c58d44 ro quiet splash i915.enable_psr=0 vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/14/2021
dmi.bios.release: 1.31
dmi.bios.vendor: LENOVO
dmi.bios.version: DHCN31WW
dmi.board.asset.tag: ���������������
dmi.board.name: LNVNB161216
dmi.board.vendor: LENOVO
dmi.board.version: SDK0Q55722 WIN
dmi.chassis.asset.tag: ���������������
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Yoga Slim 7 14IIL05
dmi.ec.firmware.release: 1.29
dmi.modalias: dmi:bvnLENOVO:bvrDHCN31WW:bd01/14/2021:br1.31:efr1.29:svnLENOVO:pn82A1:pvrYogaSlim714IIL05:rvnLENOVO:rnLNVNB161216:rvrSDK0Q55722WIN:cvnLENOVO:ct10:cvrYogaSlim714IIL05:
dmi.product.family: Yoga Slim 7 14IIL05
dmi.product.name: 82A1
dmi.product.sku: LENOVO_MT_82A1_BU_idea_FM_Yoga Slim 7 14IIL05
dmi.product.version: Yoga Slim 7 14IIL05
dmi.sys.vendor: LENOVO
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.105-3~21.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.1-2
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.11-1ubuntu1.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200714-1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-1

Revision history for this message
Nishant Kumar Singh (iamnishantksingh) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote (last edit ):

Thanks for the bug report.

Please try logging into 'Ubuntu on Xorg' as well as 'Ubuntu' and tell us if both have the same problem. Also, next time the problem occurs please:

1. Wait 10 seconds.

2. Reboot.

3. Run:

   journalctl -b-1 > prevboot.txt

4. Attach the resulting text file here.

affects: xorg (Ubuntu) → xorg-server (Ubuntu)
Changed in linux (Ubuntu):
status: New → Incomplete
Changed in mutter (Ubuntu):
status: New → Incomplete
Changed in xorg-server (Ubuntu):
status: New → Incomplete
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Oh, you seem to be using an old unsupported graphics driver. Please uninstall it before doing anything else:

  sudo apt remove xserver-xorg-video-intel

and then reboot.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Also what is the "error" in

> blank screen with error.

?

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg-server (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg-server (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for mutter (Ubuntu) because there has been no activity for 60 days.]

Changed in mutter (Ubuntu):
status: Incomplete → Expired
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