Error when attaching UA ESM key

[Rakesh Ratan Garigipati]

Bug when performing the ua attach key on one of the 16.04 prod servers.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: ubuntu-advantage-tools 27.0~16.04.1
ProcVersionSignature: Ubuntu 4.4.0-1020.29-aws 4.4.67
Uname: Linux 4.4.0-1020-aws x86_64
NonfreeKernelModules: kpatch_livepatch_Ubuntu_4_4_0_1020_29_aws_34
ApportVersion: 2.20.1-0ubuntu2.30
Architecture: amd64
Date: Thu May 13 21:10:22 2021
Ec2AMI: ami-da717fcc
Ec2AMIManifest: (unknown)
Ec2AvailabilityZone: us-east-1b
Ec2InstanceType: c4.large
Ec2Kernel: unavailable
Ec2Ramdisk: unavailable
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-advantage-tools
UpgradeStatus: No upgrade log present (probably fresh install)

[Lucas Albuquerque Medeiros de Moura (lamoura)]

Hi Rakesh, thanks for reporting this problem. Can you please attach the content of
/var/log/ubuntu-advantage.log file here so we can better understand how can we tackle this issue ?

[Chad Smith (chad.smith)]

Also, was the UA key obtained from the Ubuntu Advantage dashboard at https://ubuntu.com/advantage?

The "UA ESM key" you mentioned makes me wonder whether an old style APT token which the previous client supported.

UA client version 20 or later requires use of a single contract token from https://ubuntu.com/advantage for your SSO account for all services.

[Rakesh Ratan Garigipati (rgarigipati)]

attaching the file requested.

Regards

[Rakesh Ratan Garigipati (rgarigipati)]

The UA Key was part of our UA subscription from the
Ubuntu Advantage for Infrastructure page
https://ubuntu.com/advantage

[Lucas Albuquerque Medeiros de Moura (lamoura)]

Hi Rakesh, looking at the logs maybe snapd is not working as expected. Can you please provide the output of:

systemctl status snapd.service

[Rakesh Ratan Garigipati (rgarigipati)]

UAT: 08:32:40: ~$
UAT: 08:32:40: ~$ systemctl status snapd.service
● snapd.service - Snap Daemon
   Loaded: loaded (/lib/systemd/system/snapd.service; enabled; vendor preset: enabled)
   Active: active (running) since Thu 2021-05-13 21:38:12 PDT; 5 days ago
 Main PID: 16152 (snapd)
    Tasks: 17
   Memory: 24.7M
      CPU: 27.129s
   CGroup: /system.slice/snapd.service
           └─16152 /usr/lib/snapd/snapd

[Lucas Albuquerque Medeiros de Moura (lamoura)]

Thank you for this Rakesh and just to be sure can you install any other snap in your system ? Or you are only seeing that snap error when trying to run ua attach ?

[Launchpad Janitor (janitor)]

[Expired for ubuntu-advantage-tools (Ubuntu) because there has been no activity for 60 days.]