Bluetooth headset (Teufel Airy True Wireless) does not pair with intel ac 9260

[Cornelius]

A new bluetooth headset (Teufel Airy True Wireless) cannot be paired on my dell precision 5530 having an intel ac 9260 bluetooth chipset using ubuntu 20.04.

Using an ubuntu 18.04 (boot from usb) I was able to connect the headset without any problem.

As a workaround I transfering the device info file (/var/lib/bluetooth/<mac of local devide>/<mac of headset>/info) to 20.04, having it paired this way it works without problems.

It was important to reset device list on the hedphones before, it was not connecting in 18.04 after unsuccessfuly trying with 20.04 so maybe there was already a device key stored in the headset.

Please let me know if I could give you further debug information.

[Cornelius (7-cornelius)]

Just recognized that only output is working, there is no mic device even if I select HSP/HFP manually.

[Daniel van Vugt (vanvugt)]

Comment #1 is a different issue which either needs a new bug opened or you might wish to use bug 1576559.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.