Xorg freeze

Bug #1923397 reported by Victor Porton
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg-server (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

When I login into Gnome or Plasma, the screen is soon freezed (it seems that Linux keeps doing something, however). Gnome Wayland is not affected.

This is after I moved my system to a new computer.

ProblemType: Bug
DistroRelease: Ubuntu 20.10
Package: xorg 1:7.7+19ubuntu15
ProcVersionSignature: Ubuntu 5.8.0-48.54-generic 5.8.18
Uname: Linux 5.8.0-48-generic x86_64
ApportVersion: 2.20.11-0ubuntu50.5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Mon Apr 12 07:37:00 2021
DistUpgraded: Fresh install
DistroCodename: groovy
DistroVariant: ubuntu
DkmsStatus:
 virtualbox, 6.1.16, 5.8.0-45-generic, x86_64: installed
 virtualbox, 6.1.16, 5.8.0-48-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GpuHangFrequency: Continuously
GpuHangReproducibility: Yes, I can easily reproduce it
GpuHangStarted: Today
GraphicsCard:
 Intel Corporation UHD Graphics [8086:9b41] (rev 02) (prog-if 00 [VGA controller])
   Subsystem: Acer Incorporated [ALI] UHD Graphics [1025:1415]
InstallationDate: Installed on 2018-06-23 (1023 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
 Bus 001 Device 002: ID 04f2:b64f Chicony Electronics Co., Ltd HD User Facing
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Lsusb-t:
 /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 10000M
 /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M
     |__ Port 5: Dev 2, If 0, Class=Video, Driver=uvcvideo, 480M
     |__ Port 5: Dev 2, If 1, Class=Video, Driver=uvcvideo, 480M
     |__ Port 6: Dev 3, If 0, Class=Vendor Specific Class, Driver=rtsx_usb, 480M
MachineType: Acer TravelMate P215-52
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-48-generic root=UUID=521f8f0f-da76-44d7-8d98-2b45259ff93c ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
XorgLog:

dmi.bios.date: 07/29/2020
dmi.bios.release: 1.20
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.20
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: BassDrum_CM
dmi.board.vendor: CML
dmi.board.version: V1.20
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 1.12
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.20:bd07/29/2020:br1.20:efr1.12:svnAcer:pnTravelMateP215-52:pvrV1.20:rvnCML:rnBassDrum_CM:rvrV1.20:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.family: TravelMate P2
dmi.product.name: TravelMate P215-52
dmi.product.sku: 0000000000000000
dmi.product.version: V1.20
dmi.sys.vendor: Acer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.102-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.10.1
version.libgl1-mesa-glx: libgl1-mesa-glx 20.2.6-0ubuntu0.20.10.1
version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200714-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

Revision history for this message
Victor Porton (porton) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

affects: xorg (Ubuntu) → xorg-server (Ubuntu)
Changed in xorg-server (Ubuntu):
status: New → Incomplete
Revision history for this message
Victor Porton (porton) wrote : Re: [Bug 1923397] Re: Xorg freeze

On 12/04/2021 9:38, Daniel van Vugt wrote:
> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. It sounds like some part of the system has crashed. To
> help us find the cause of the crash please follow these steps:
>
> 1. Look in /var/crash for crash files and if found run:
> ubuntu-bug YOURFILE.crash
> Then tell us the ID of the newly-created bug.
There are no relevant /var/crash/*.crash files.
> 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
> ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
> Do you find any links to recent problems on that page? If so then please
> send the links to us.

Probably this:

https://errors.ubuntu.com/oops/34abb3af-6156-11eb-8e20-fa163e6cac46

https://errors.ubuntu.com/oops/399bd8fc-d4f8-11ea-ae34-fa163ee63de6

https://errors.ubuntu.com/oops/12279266-8822-11ea-a31f-fa163e6cac46

https://errors.ubuntu.com/oops/348838a4-fc1f-11e9-b630-fa163e102db1

https://errors.ubuntu.com/oops/204fea4d-e344-11e9-a6a3-fa163e6cac46

https://errors.ubuntu.com/oops/09574842-72fd-11e9-a6fc-fa163e102db1

> 3. If step 2 also failed then apply the workaround from bug 994921,
> reboot, reproduce the crash, and retry step 1.
I don't know how to find this 994921.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Also, all of the above crashes are from a desktop, whereas this bug report is from an Acer laptop. Which machine do you want this bug to be about?

Revision history for this message
Victor Porton (porton) wrote :

On 12/04/2021 10:57, Daniel van Vugt wrote:
> Also, all of the above crashes are from a desktop, whereas this bug
> report is from an Acer laptop. Which machine do you want this bug to be
> about?

The bug is about my new Acer laptop.

The disk content was copied from an old desktop.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

OK then we should ignore the old links above.

Next please:

1. Reproduce the freeze again.

2. Wait 30 seconds.

3. Reboot.

4. Run this command:

   journalctl -b-1 > prevboot.txt

5. Attach the resulting text file here.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg-server (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg-server (Ubuntu):
status: Incomplete → Expired
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