Benq G610HDA not being detected

[Mark Laurente]

My monitor Benq G610HDA is not being detected by Ubuntu. Good VGA Cable, still Unknown display

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.8.0-48.54~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-48-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.capabilities.gpu0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/capabilities/gpu0'
.proc.driver.nvidia.capabilities.mig: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/capabilities/mig'
.proc.driver.nvidia.gpus.0000.04.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0000:04:00.0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 460.39 Thu Jan 21 21:54:06 UTC 2021
 GCC version: gcc version 10.2.0 (Ubuntu 10.2.0-5ubuntu1~20.04)
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sun Apr 11 13:13:18 2021
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
DkmsStatus:
 nvidia, 460.39, 5.8.0-45-generic, x86_64: installed (WARNING! Diff between built and installed module!) (WARNING! Diff between built and installed module!) (WARNING! Diff between built and installed module!)
 nvidia, 460.39, 5.8.0-48-generic, x86_64: installed
 v4l2loopback, 0.12.3, 5.8.0-45-generic, x86_64: installed
 v4l2loopback, 0.12.3, 5.8.0-48-generic, x86_64: installed
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation HD Graphics 5500 [8086:1616] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. HD Graphics 5500 [1043:1a7d]
   Subsystem: ASUSTeK Computer Inc. GM108M [GeForce 940M] [1043:1a7d]
InstallationDate: Installed on 2021-02-08 (61 days ago)
InstallationMedia: Ubuntu 20.04.2 LTS "Focal Fossa" - Release amd64 (20210204)
MachineType: ASUSTeK COMPUTER INC. X455LB
ProcEnviron:
 LANGUAGE=en_PH:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_PH.UTF-8
 SHELL=/bin/zsh
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-48-generic root=UUID=def1bb03-4353-441e-b107-29aaf5b72e17 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/03/2015
dmi.bios.release: 5.6
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X455LB.205
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X455LB
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX455LB.205:bd08/03/2015:br5.6:svnASUSTeKCOMPUTERINC.:pnX455LB:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX455LB:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: X
dmi.product.name: X455LB
dmi.product.sku: ASUS-NotebookSKU
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.2~20.04.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

[Chris Guiver (guiverc)]

Thank you for taking the time to report this bug and helping to make Ubuntu better.

Bug reporting is mostly about finding & fixing problems thus preventing future users from hitting the same bug.

I suspect a Support site would be more appropriate, eg. https://answers.launchpad.net/ubuntu. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709

[Daniel van Vugt (vanvugt)]

Thanks for the bug report. It appears the Nvidia Xorg driver has not been installed properly so any display plugged into the Nvidia GPU won't be detected. Please try uninstalling and then reinstalling the Nvidia driver using the 'Additional Drivers' app.

[Launchpad Janitor (janitor)]

[Expired for nvidia-graphics-drivers-460 (Ubuntu) because there has been no activity for 60 days.]