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[Roger Cooreman]

hp-check[24965]: info: :
hp-check[24965]: info: :HP Linux Imaging and Printing System (ver. 3.19.12)
hp-check[24965]: info: :Dependency/Version Check Utility ver. 15.1
openSUSE Leap 15.2
HP Officejet Pro 8025

Following is the output of hp-check -t
The scan part is not addressed when initializing the printer by hplip
Please tell me what i did wrong and how to remediate the malfunction
Many thanks

hp-check[24965]: info: :
hp-check[24965]: info: :Copyright (c) 2001-18 HP Development Company, LP
hp-check[24965]: info: :This software comes with ABSOLUTELY NO WARRANTY.
hp-check[24965]: info: :This is free software, and you are welcome to distribute it
hp-check[24965]: info: :under certain conditions. See COPYING file for more details.
hp-check[24965]: info: :
hp-check[24965]: info: :Note: hp-check can be run in three modes:
hp-check[24965]: info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP.
hp-check[24965]: info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run.
hp-check[24965]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).
hp-check[24965]: info: :
hp-check[24965]: info: :Check types:
hp-check[24965]: info: :a. EXTERNALDEP - External Dependencies
hp-check[24965]: info: :b. GENERALDEP - General Dependencies (required both at compile and run time)
hp-check[24965]: info: :c. COMPILEDEP - Compile time Dependencies
hp-check[24965]: info: :d. [All are run-time checks]
hp-check[24965]: info: :PYEXT SCANCONF QUEUES PERMISSION
hp-check[24965]: info: :
hp-check[24965]: info: :Status Types:
hp-check[24965]: info: : OK
hp-check[24965]: info: : MISSING - Missing Dependency or Permission or Plug-in
hp-check[24965]: info: : INCOMPAT - Incompatible dependency-version or Plugin-version
hp-check[24965]: info: :
warning: 3-15.2 version is not supported. Using 3-15.1 versions dependencies to verify and install...
hp-check[24965]: info: :
hp-check[24965]: info: :---------------
hp-check[24965]: info: :| SYSTEM INFO |
hp-check[24965]: info: :---------------
hp-check[24965]: info: :
hp-check[24965]: info: : Kernel: 5.3.18-lp152.66-default #1 SMP Tue Mar 2 13:18:19 UTC 2021 (73933a3) GNU/Linux
 Host: ClaRoN152
 Proc: 5.3.18-lp152.66-default #1 SMP Tue Mar 2 13:18:19 UTC 2021 (73933a3) GNU/Linux
 Distribution: 3 15.2
hp-check[24965]: info: : Bitness: 64 bit

hp-check[24965]: info: :
hp-check[24965]: info: :-----------------------
hp-check[24965]: info: :| HPLIP CONFIGURATION |
hp-check[24965]: info: :-----------------------
hp-check[24965]: info: :
hp-check[24965]: info: :HPLIP-Version: HPLIP 3.19.12
hp-check[24965]: info: :HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 3 distro 15.2 version
hp-check[24965]: info: :
hp-check[24965]: info: :Current contents of '/etc/hp/hplip.conf' file:
hp-check[24965]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.19.12

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
html=/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/lib/cups/driver
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=no
cups-ppd-install=yes
internal-tag=3.19.12
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no

hp-check[24965]: info: :
hp-check[24965]: info: :Current contents of '/var/lib/hp/hplip.state' file:
hp-check[24965]: info: :Plugins are not installed. Could not access file: No such file or directory
hp-check[24965]: info: :
hp-check[24965]: info: :Current contents of '~/.hplip/hplip.conf' file:
hp-check[24965]: info: :[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[fax]
email_address =
voice_phone =

[installation]
date_time = 04/02/21 16:11:05
version = 3.19.12

[last_used]
device_uri = hp:/usb/HP_OfficeJet_Pro_8020_series?serial=TH06U3Q0M8
printer_name = HP-OfficeJet-Pro-8020-series
working_dir = .

[polling]
device_list =
enable = false
interval = 5

[refresh]
enable = false
rate = 30
type = 1

[settings]
systray_messages = 0
systray_visible = 0

[upgrade]
last_upgraded_time = 1615980632
notify_upgrade = false
pending_upgrade_time = 0

hp-check[24965]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
hp-check[24965]: info: :
hp-check[24965]: info: :-------------------------
hp-check[24965]: info: :| External Dependencies |
hp-check[24965]: info: :-------------------------
hp-check[24965]: info: :
hp-check[24965]: info: : cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK 'CUPS Scheduler is running'
hp-check[24965]: info: : gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.52 OK -
hp-check[24965]: info: : xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
hp-check[24965]: info: : scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.32 OK -
hp-check[24965]: info: : error: dbus DBus - Message bus system REQUIRED - 1.12.2 MISSING 'DBUS may not be installed or not running'
hp-check[24965]: info: : policykit PolicyKit - Administrative policy framework OPTIONAL - 0.116 OK -
hp-check[24965]: info: : network network -wget OPTIONAL - 1.20.3 OK -
hp-check[24965]: info: : avahi-utils avahi-utils OPTIONAL - 0.7 OK -
hp-check[24965]: info: :
hp-check[24965]: info: :------------------------
hp-check[24965]: info: :| General Dependencies |
hp-check[24965]: info: :------------------------
hp-check[24965]: info: :
hp-check[24965]: info: : error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed'
hp-check[24965]: info: : error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 MISSING 'cups-devel needs to be installed'
hp-check[24965]: info: : error: cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 MISSING 'cups-image needs to be installed'
hp-check[24965]: info: : libpthread libpthread - POSIX threads library REQUIRED - b'2.26' OK -
hp-check[24965]: info: : error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed'
hp-check[24965]: info: : sane SANE - Scanning library REQUIRED - - OK -
hp-check[24965]: info: : error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed'
hp-check[24965]: info: : error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 MISSING 'libnetsnmp-devel needs to be installed'
hp-check[24965]: info: : error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 MISSING 'libcrypto needs to be installed'
hp-check[24965]: info: : python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.6.12 OK -
hp-check[24965]: info: : error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed'
hp-check[24965]: info: : python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.12.3 OK -
hp-check[24965]: info: : python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.3 OK -
hp-check[24965]: info: : python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.4 OK -
hp-check[24965]: info: : python3-xml Python XML libraries REQUIRED - 2.2.5 OK -
hp-check[24965]: info: : python3-devel Python devel - Python development files REQUIRED 2.2 3.6.12 OK -
hp-check[24965]: info: : python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 5.0.0 OK -
hp-check[24965]: info: : python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK -
hp-check[24965]: info: :
hp-check[24965]: info: :--------------
hp-check[24965]: info: :| COMPILEDEP |
hp-check[24965]: info: :--------------
hp-check[24965]: info: :
hp-check[24965]: info: : error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed'
hp-check[24965]: info: : error: gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.5.0 MISSING 'gcc needs to be installed'
hp-check[24965]: info: : make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -
hp-check[24965]: info: :
hp-check[24965]: info: :---------------------
hp-check[24965]: info: :| Python Extentions |
hp-check[24965]: info: :---------------------
hp-check[24965]: info: :
hp-check[24965]: info: : cupsext CUPS-Extension REQUIRED - 3.19.12 OK -
hp-check[24965]: info: : hpmudext IO-Extension REQUIRED - 3.19.12 OK -
hp-check[24965]: info: :
hp-check[24965]: info: :----------------------
hp-check[24965]: info: :| Scan Configuration |
hp-check[24965]: info: :----------------------
hp-check[24965]: info: :
hp-check[24965]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.19.12 OK 'hpaio found in /etc/sane.d/dll.conf'
hp-check[24965]: info: : scanext Scan-SANE-Extension REQUIRED - 3.19.12 OK -
hp-check[24965]: info: :
hp-check[24965]: info: :------------------------------
hp-check[24965]: info: :| DISCOVERED SCANNER DEVICES |
hp-check[24965]: info: :------------------------------
hp-check[24965]: info: :
hp-check[24965]: info: :device `hpaio:/usb/HP_OfficeJet_Pro_8020_series?serial=TH06U3Q0M8' is a Hewlett-Packard HP_OfficeJet_Pro_8020_series all-in-one

hp-check[24965]: info: :
hp-check[24965]: info: :--------------------------
hp-check[24965]: info: :| DISCOVERED USB DEVICES |
hp-check[24965]: info: :--------------------------
hp-check[24965]: info: :
hp-check[24965]: info: : Device URI Model
hp-check[24965]: info: : ------------------------------------------------------ ------------------------------------------------------
hp-check[24965]: info: : hp:/usb/HP_OfficeJet_Pro_8020_series?serial=TH06U3Q0M8 HP OfficeJet Pro 8020 series
hp-check[24965]: info: :
hp-check[24965]: info: :---------------------------------
hp-check[24965]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[24965]: info: :---------------------------------
hp-check[24965]: info: :
hp-check[24965]: info: :
hp-check[24965]: info: :HP-OfficeJet-Pro-8020-series
hp-check[24965]: info: :----------------------------
hp-check[24965]: info: :Type: Printer
hp-check[24965]: info: :Device URI: hp:/usb/HP_OfficeJet_Pro_8020_series?serial=TH06U3Q0M8
hp-check[24965]: info: :PPD: /etc/cups/ppd/HP-OfficeJet-Pro-8020-series.ppd
hp-check[24965]: info: :PPD Description: HP Officejet Pro 8020 Series, hpcups 3.19.12
hp-check[24965]: info: :Printer status: printer HP-OfficeJet-Pro-8020-series is idle. enabled since vr 02 apr 2021 16:04:11 CEST
hp-check[24965]: info: :Communication status: Good
hp-check[24965]: info: :
hp-check[24965]: info: :HP-OfficeJet-Pro-8020-series-Fax-4
hp-check[24965]: info: :----------------------------------
hp-check[24965]: info: :Type: Fax
hp-check[24965]: info: :Device URI: hpfax:/usb/HP_OfficeJet_Pro_8020_series?serial=TH06U3Q0M8
hp-check[24965]: info: :PPD: /etc/cups/ppd/HP-OfficeJet-Pro-8020-series-Fax-4.ppd
hp-check[24965]: info: :PPD Description: HP Fax4 hpcups
hp-check[24965]: info: :Printer status: printer HP-OfficeJet-Pro-8020-series-Fax-4 is idle. enabled since zo 21 mrt 2021 14:32:23 CET
hp-check[24965]: info: :Communication status: Good
hp-check[24965]: info: :
hp-check[24965]: info: :
hp-check[24965]: info: :--------------
hp-check[24965]: info: :| PERMISSION |
hp-check[24965]: info: :--------------
hp-check[24965]: info: :
hp-check[24965]: info: :USB HP-OfficeJet-Pro-8020-series Required - - OK Node:'/dev/bus/usb/003/002' Perm:' root lp rw- rw- rw- rw- r--'
hp-check[24965]: info: :
hp-check[24965]: info: :-----------
hp-check[24965]: info: :| SUMMARY |
hp-check[24965]: info: :-----------
hp-check[24965]: info: :
hp-check[24965]: info: :Missing Required Dependencies
hp-check[24965]: info: :-----------------------------
error: 'dbus-1-devel' package is missing/incompatible
error: 'python-gobject2' package is missing/incompatible
error: 'libjpeg-devel' package is missing/incompatible
error: 'zlib-devel' package is missing/incompatible
error: 'cups-devel' package is missing/incompatible
error: 'cupsddk' package is missing/incompatible
error: 'cups-devel' package is missing/incompatible
error: 'libusb-1_0-devel' package is missing/incompatible
error: 'libusb-1_0-0' package is missing/incompatible
error: 'sane-backends-devel' package is missing/incompatible
error: 'net-snmp-devel' package is missing/incompatible
error: 'openssl' package is missing/incompatible
error: 'libtool' package is missing/incompatible
error: 'libgphoto2-devel' package is missing/incompatible
error: 'rpm-build' package is missing/incompatible
error: 'gcc-c++' package is missing/incompatible
hp-check[24965]: info: :
hp-check[24965]: info: :Missing Optional Dependencies
hp-check[24965]: info: :-----------------------------
error: 'python3-notify2' package is missing/incompatible
hp-check[24965]: info: :
hp-check[24965]: info: :Total Errors: 11
hp-check[24965]: info: :Total Warnings: 0
hp-check[24965]: info: :
hp-check[24965]: info: :
hp-check[24965]: info: :Done.

[Paul White (paulw2u)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

   apport-collect 1922379

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected.

You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[Roger Cooreman (rafcoo1)]

I am deeply sorry, but I am not running hplip under Ubuntu but I'm
using openSUSE Leap 15.2; apparently this OS doesn't know the command
apport-collect 1922379.
An amazing fact is that with the command hp-scan -f ~/temp/output.pdf
from the command line, the printer scans a document correctly!
The big inconvenance is that I have to set a lot of parameters each time.

Op 06-04-2021 om 17:42 schreef Paul White:
> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. Please execute the following command only once, as it
> will automatically gather debugging information, in a terminal:
>
> apport-collect 1922379
>
> When reporting bugs in the future please use apport by using 'ubuntu-
> bug' and the name of the package affected.
>
> You can learn more about this functionality at
> https://wiki.ubuntu.com/ReportingBugs.
>
> ** Package changed: ubuntu => hplip (Ubuntu)
>
> ** Changed in: hplip (Ubuntu)
> Status: New => Incomplete
>
> ** Changed in: hplip
> Status: New => Incomplete
>

[Paul White (paulw2u)]

Ok, thanks for your reply.
Invalidating the Ubuntu task that you created.