Asus GX701LV
Realtek ALC294 (Intel HDA Audio)
Kubuntu 20.04 with kernel 5.4.0-70-generic or mainline 5.11.10-051110-generic
No sound from speakers. Sound from headphones, internal and headset mics work fine.
I tried adding "options snd-hda-intel model=asus-zenbook" to /etc/modprobe.d/alsa-base.conf, tried different kernel versions (e.g., 5.4.0-42-generic, 5.10): no difference whatsoever.
Speakers work perfectly fine in Windows 10.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: alex 2061 F.... pulseaudio
/dev/snd/controlC0: alex 2061 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: KDE
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-09-11 (199 days ago)
InstallationMedia: Kubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
MachineType: ASUSTeK COMPUTER INC. ROG Zephyrus S17 GX701LV_GX701LV
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-70-generic root=UUID=880e4973-b513-498a-80cb-6fc4d235a9d5 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-70.78-generic 5.4.94
RelatedPackageVersions:
linux-restricted-modules-5.4.0-70-generic N/A
linux-backports-modules-5.4.0-70-generic N/A
linux-firmware 1.187.10
Tags: focal
Uname: Linux 5.4.0-70-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip docker lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/09/2020
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: GX701LV.307
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: GX701LV
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrGX701LV.307:bd07/09/2020:svnASUSTeKCOMPUTERINC.:pnROGZephyrusS17GX701LV_GX701LV:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGX701LV:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: ROG Zephyrus S17
dmi.product.name: ROG Zephyrus S17 GX701LV_GX701LV
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1921717
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.