updated firefox 86.0 (64 bit)

[J. Cherubini]

updated firefox 86.0 (64 bit) starts and colored pixels blinking all around the screen; cannot use it any more.
Using a ThinkPad SL 510, 4 GB RAM
Ubuntu 20.04 LTS
---
ProblemType: Bug
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: joe 878 F.... pulseaudio
 /dev/snd/controlC1: joe 878 F.... pulseaudio
BuildID: 20210318103112
CasperMD5CheckResult: skip
Channel: Unavailable
CurrentDesktop: ubuntu:GNOME
DefaultProfileExtensions: extensions.sqlite corrupt or missing
DefaultProfileIncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
DefaultProfileLocales: extensions.sqlite corrupt or missing
DefaultProfilePrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/firefox/omni.ja:greprefs.js:352
DefaultProfileThemes: extensions.sqlite corrupt or missing
DistroRelease: Ubuntu 20.04
ForcedLayersAccel: False
InstallationDate: Installed on 2020-11-08 (137 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
IpRoute:
 default via 192.168.178.1 dev enp8s0 proto dhcp metric 100
 169.254.0.0/16 dev enp8s0 scope link metric 1000
 192.168.178.0/24 dev enp8s0 proto kernel scope link src 192.168.178.35 metric 100
Package: firefox 87.0+build3-0ubuntu0.20.04.2
PackageArchitecture: amd64
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 5.8.0-48.54~20.04.1-generic 5.8.18
Profile0Extensions: extensions.sqlite corrupt or missing
Profile0IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
Profile0Locales: extensions.sqlite corrupt or missing
Profile0PrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/firefox/omni.ja:greprefs.js:352
Profile0PrefSources: prefs.js
Profile0Themes: extensions.sqlite corrupt or missing
Profiles:
 Profile1 (Default) - LastVersion=None/None (Out of date)
 Profile0 - LastVersion=87.0/20210318103112
RunningIncompatibleAddons: False
Tags: focal
Uname: Linux 5.8.0-48-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/12/2011
dmi.bios.release: 1.73
dmi.bios.vendor: LENOVO
dmi.bios.version: 6JET91WW (1.49 )
dmi.board.name: 28476NG
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.ec.firmware.release: 1.48
dmi.modalias: dmi:bvnLENOVO:bvr6JET91WW(1.49):bd12/12/2011:br1.73:efr1.48:svnLENOVO:pn28476NG:pvrThinkPadSL510:rvnLENOVO:rn28476NG:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.family: ThinkPad SL510
dmi.product.name: 28476NG
dmi.product.version: ThinkPad SL510
dmi.sys.vendor: LENOVO

[Olivier Tilloy (osomon)]

Could you please run "apport-collect 1917300" in a terminal to attach useful debugging information to this bug report?

[J. Cherubini (cherubini)]

Hi Olivier,

thank you for your support!

below the answer of your command:

> joe@joe-ThinkPad-SL510:~$ apport-collect 1917300
> The authorization page:
>  (https://launchpad.net/+authorize-token?oauth_token=CL2Mw3t917n3Cq33tVfL&allow_permission=DESKTOP_INTEGRATION)
> should be opening in your browser. Use your browser to authorize
> this program to access Launchpad on your behalf.
> Waiting to hear from Launchpad about your decision...

after this the firefox starts with the described bug.

kind regards

Jochen

Am 01.03.21 um 16:01 schrieb Olivier Tilloy:
> apport-collect 1917300

[Olivier Tilloy (osomon)]

Oh, that's unfortunate, apport-collect tries to open the default browser, which is firefox, so the debugging info collection process is halted.

Can you install another web browser (if you don't have one already), and temporarily change the default browser to that new one, then run again "apport-collect 1917300" ?

[J. Cherubini (cherubini)]

thank you Oliver:

I enabled lauchpad for one week.

is this enough?

greetings

Joe

Am 09.03.21 um 14:48 schrieb Olivier Tilloy:
> apport-collect 1917300

[Olivier Tilloy (osomon)]

Sorry for the late reply. I suppose you will have to do that again because the one week API authorization will have expired by now. Once you have allowed it, please run again "apport-collect 1917300".

[J. Cherubini (cherubini)]

apport information

[J. Cherubini (cherubini)]

apport information

[J. Cherubini (cherubini)]

apport information

[J. Cherubini (cherubini)]

apport information

[J. Cherubini (cherubini)]

apport information

[J. Cherubini (cherubini)]

apport information

[J. Cherubini (cherubini)]

apport information

[J. Cherubini (cherubini)]

apport information

[J. Cherubini (cherubini)]

apport information

[J. Cherubini (cherubini)]

Hi Olivier,

thank you; I did it agin - Authorized application to access Launchpad

greetings from k'town, germany

Joe

Am 23.03.21 um 21:20 schrieb Olivier Tilloy:
> apport-collect 1917300

[J. Cherubini (cherubini)]

I add the message from the terminal:

> joe@joe-ThinkPad-SL510:~$ apport-collect 1917300
> The authorization page:
>  (https://launchpad.net/+authorize-token?oauth_token=n8Wctwb2SrpjgsfNRQtk&allow_permission=DESKTOP_INTEGRATION)
> should be opening in your browser. Use your browser to authorize
> this program to access Launchpad on your behalf.
> Waiting to hear from Launchpad about your decision...
> joc[2787:2787:0326/090546.981484:ERROR:sandbox_linux.cc(374)]
> InitializeSandbox() called with multiple threads in process gpu-process.
> h[2760:2760:0326/090548.511411:ERROR:CONSOLE(1)] "[Shields]: Can't
> request shields panel data. Error: No tab url specified", source:
> chrome-extension://mnojpmjdmbbfmejpflffifhffcmidifd/out/brave_extension_background.bundle.js
> (1)
> Failed to parse JSON adblock resources: EOF while parsing a value at
> line 1 column 0

Am 23.03.21 um 21:20 schrieb Olivier Tilloy:
> apport-collect 1917300

[Olivier Tilloy (osomon)]

Thanks Joe, that's useful information.

Could you try running firefox in safe mode ("firefox --safe-mode") and see if the problem persists there?

Also, could you open "about:support" in firefox, copy the contents of the page to the clipboard and share them here?

Thanks!

[J. Cherubini (cherubini)]

Good Morning Oliver,

Firefox is running in save mode!

here the information from about:support

    Application Basics

Name Firefox
Version 87.0
Build ID 20210318103112
Distribution ID canonical
User Agent Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:87.0)
Gecko/20100101 Firefox/87.0
OS Linux 5.8.0-48-generic #54~20.04.1-Ubuntu SMP Sat Mar 20 13:40:25
UTC 2021
Multiprocess Windows 1/1
Fission Windows 0/1 Disabled by safe mode
Remote Processes 4 <#remote-processes>
Enterprise Policies Inactive
Google Location Service Key Found
Google Safebrowsing Key Found
Mozilla Location Service Key Missing
Safe Mode true

    Crash Reports for the Last 3 Days

Report ID Submitted

    Firefox Features

Name Version ID
DoH Roll-Out 2.0.0 <email address hidden>
Firefox Screenshots 39.0.0 <email address hidden>
Form Autofill 1.0 <email address hidden>
Web Compatibility Interventions 20.1.0 <email address hidden>
WebCompat Reporter 1.4.0 <email address hidden>

    Remote Features

    Remote Processes

Type Count
Web Content 1 / 8
Privileged About 1
Extension 1
Preallocated 1

    Add-ons

Name Type Version Enabled ID
Amazon.com extension 1.3 true <email address hidden>
Amazon.de extension 1.4 true <email address hidden>
Bing extension 1.3 true <email address hidden>
DuckDuckGo extension 1.1 true <email address hidden>
eBay extension 1.3 true <email address hidden>
Ecosia extension 1.0 true <email address hidden>
Google extension 1.1 true <email address hidden>
LEO Eng-Deu extension 1.0 true <email address hidden>
Wikipedia (de) extension 1.1 true <email address hidden>
Adblock Plus - kostenloser Adblocker extension 3.10.2 false
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
AdBlocker for YouTube™ extension 0.3.3 false
jid1-q4sG8pYhq8KGHs@jetpack
AdGuard Werbeblocker extension 3.5.34 false
<email address hidden>
anonymoX extension 4.4.2 false <email address hidden>
Auto Pause|Stop for YouTube™ extension 0.1.4 false
jid1-s2tSKqH4h0BHUw@jetpack
Auto-Sort Bookmarks extension 3.4.1 false sortbookmarks@bouanto
Binnen-I be gone extension 2.8 false
{b65d7d9a-4ec0-4974-b07f-83e30f6e973f}
Bitwarden - Kostenloser Passwortmanager extension 1.49.1 false
{446900e4-71c2-419f-a6a7-df9c091e268b}
Citavi Picker extension 2020.12.11.4 false
{8AA36F4F-6DC7-4c06-77AF-5035170634FE}
Dark Reader extension 4.9.29 false <email address hidden>
DontBugMe extension 1.12 false {a504b604-10c6-4475-a554-ce0878783f10}
EmbedUpdater extension 1.3.0 false
{eb8240fc-eee9-4cc7-ab15-12ac64614064}
Enhancer for YouTube™ extension 2.0.103.3 false
<email address hidden>
Flash Player extension 1.1.9 false
{87e997f4-ae0e-42e6-a780-ff73977188c5}
FoxyProxy Standard extension 7.5.1 false <email address hidden>
Gesturefy extension 3.1.1 false {506e023c-7f2b-40a3-8066-bc5deb40aebe}
Ghostery – Datenschutzorientierter Werbeblocker extension 8.5.5 false
 <email address hidden>
HTTPS Everywhere extension 2021.1.27 false <email address hidden>
LastPass: Free Password Manager extension 4.67.1.4 false
s...

[Olivier Tilloy (osomon)]

The fact that the problem doesn't happen in safe mode suggests that it's hardware-accelerated rendering/compositing that is to blame.

After restarting firefox in normal mode, you might want to try instructions at https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration#w_i-still-have-problems-with-my-graphics-card-in-firefox.

[J. Cherubini (cherubini)]

Hallo Oliveier,

thank you!

The link you send give the message

> Mozilla Support Logo <https://support.mozilla.org/>
>
> * Get Help <https://support.mozilla.org/questions>
> * Volunteer <https://support.mozilla.org/get-involved>
>
> * Sign In/Up <https://support.mozilla.org/users/auth>
>
>
> Page Not Found
>
> Sorry, we couldn't find the page you were looking for. Please, try
> searching our site using the form below.
>
> Enter your terms in the form below and click*Search*
>
have you another one?

greetings

Joe

Am 29.03.21 um 18:19 schrieb Olivier Tilloy:
> The fact that the problem doesn't happen in safe mode suggests that it's
> hardware-accelerated rendering/compositing that is to blame.
>
> After restarting firefox in normal mode, you might want to try
> instructions at https://support.mozilla.org/en-US/kb/upgrade-graphics-
> drivers-use-hardware-acceleration#w_i-still-have-problems-with-my-
> graphics-card-in-firefox.
>

[J. Cherubini (cherubini)]

Hey Olivier,

with the new version of Firefox Browser 88.0 (64-Bit) Mozilla Firefox
for Ubuntu is the browser now working again! So you can close my ticket.

Thank you very much for your support!

Joe

Am 29.03.21 um 18:19 schrieb Olivier Tilloy:
> The fact that the problem doesn't happen in safe mode suggests that it's
> hardware-accelerated rendering/compositing that is to blame.
>
> After restarting firefox in normal mode, you might want to try
> instructions at https://support.mozilla.org/en-US/kb/upgrade-graphics-
> drivers-use-hardware-acceleration#w_i-still-have-problems-with-my-
> graphics-card-in-firefox.
>

[Olivier Tilloy (osomon)]

Thank you for following up Joe, I'm closing the bug per your feedback.