MSI MS-7817 desktop testing linux ubuntu 20.04.3 LTS

Bug #1917131 reported by abraham
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
abraham

Bug Description

MSI MS-7817 desktop testing linux ubuntu 20.04.3 LTS
summer next time new LTS ubuntu is released is better
testing all linux kernels before is released and
is something happen linux ubuntu LTS no boot
and no install is jammed and freeze

test all linux kernels before released is jammed and freeze
and login out when trying licks all desktop programs

trying install ubuntu 20.0.2 LTS MSI MS-7817 desktop
jammed and freeze cause is linux kernels 5.8

linux kernels 5.8 cause freeze and jammed all desktop
programs

test now all new linux kernels MSI MS-7817 desktop all linux kernels
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: snowden 1430 F.... pulseaudio
 /dev/snd/controlC0: snowden 1430 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2021-02-15 (11 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
IwConfig:
 enp2s0 no wireless extensions.

 lo no wireless extensions.
MachineType: MSI MS-7817
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fi_FI.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-66-generic root=UUID=0ed74528-b26e-4707-b8a8-4f0c985be8c2 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-66.74-generic 5.4.86
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-66-generic N/A
 linux-backports-modules-5.4.0-66-generic N/A
 linux-firmware 1.187.9
RfKill:

Tags: focal
Uname: Linux 5.4.0-66-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/21/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V10.9
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: B85M-E45 (MS-7817)
dmi.board.vendor: MSI
dmi.board.version: 2.0
dmi.chassis.asset.tag: To be filled by O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 2.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV10.9:bd04/21/2015:svnMSI:pnMS-7817:pvr2.0:rvnMSI:rnB85M-E45(MS-7817):rvr2.0:cvnMSI:ct3:cvr2.0:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7817
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: 2.0
dmi.sys.vendor: MSI
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: snowden 1462 F.... pulseaudio
 /dev/snd/controlC0: snowden 1462 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2021-02-15 (11 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
IwConfig:
 enp2s0 no wireless extensions.

 lo no wireless extensions.
MachineType: MSI MS-7817
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fi_FI.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-66-generic root=UUID=0ed74528-b26e-4707-b8a8-4f0c985be8c2 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-66.74-generic 5.4.86
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-66-generic N/A
 linux-backports-modules-5.4.0-66-generic N/A
 linux-firmware 1.187.9
RfKill:

Tags: focal
Uname: Linux 5.4.0-66-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/21/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V10.9
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: B85M-E45 (MS-7817)
dmi.board.vendor: MSI
dmi.board.version: 2.0
dmi.chassis.asset.tag: To be filled by O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 2.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV10.9:bd04/21/2015:svnMSI:pnMS-7817:pvr2.0:rvnMSI:rnB85M-E45(MS-7817):rvr2.0:cvnMSI:ct3:cvr2.0:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7817
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: 2.0
dmi.sys.vendor: MSI
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: snowden 1462 F.... pulseaudio
 /dev/snd/controlC0: snowden 1462 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2021-02-15 (11 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
IwConfig:
 enp2s0 no wireless extensions.

 lo no wireless extensions.
MachineType: MSI MS-7817
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fi_FI.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-66-generic root=UUID=0ed74528-b26e-4707-b8a8-4f0c985be8c2 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-66.74-generic 5.4.86
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-66-generic N/A
 linux-backports-modules-5.4.0-66-generic N/A
 linux-firmware 1.187.9
RfKill:

Tags: focal
Uname: Linux 5.4.0-66-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/21/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V10.9
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: B85M-E45 (MS-7817)
dmi.board.vendor: MSI
dmi.board.version: 2.0
dmi.chassis.asset.tag: To be filled by O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 2.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV10.9:bd04/21/2015:svnMSI:pnMS-7817:pvr2.0:rvnMSI:rnB85M-E45(MS-7817):rvr2.0:cvnMSI:ct3:cvr2.0:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7817
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: 2.0
dmi.sys.vendor: MSI
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: snowden 1462 F.... pulseaudio
 /dev/snd/controlC0: snowden 1462 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2021-02-15 (11 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
IwConfig:
 enp2s0 no wireless extensions.

 lo no wireless extensions.
MachineType: MSI MS-7817
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fi_FI.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-66-generic root=UUID=0ed74528-b26e-4707-b8a8-4f0c985be8c2 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-66.74-generic 5.4.86
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-66-generic N/A
 linux-backports-modules-5.4.0-66-generic N/A
 linux-firmware 1.187.9
RfKill:

Tags: focal
Uname: Linux 5.4.0-66-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/21/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V10.9
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: B85M-E45 (MS-7817)
dmi.board.vendor: MSI
dmi.board.version: 2.0
dmi.chassis.asset.tag: To be filled by O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 2.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV10.9:bd04/21/2015:svnMSI:pnMS-7817:pvr2.0:rvnMSI:rnB85M-E45(MS-7817):rvr2.0:cvnMSI:ct3:cvr2.0:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7817
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: 2.0
dmi.sys.vendor: MSI
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: snowden 1435 F.... pulseaudio
 /dev/snd/controlC0: snowden 1435 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2021-02-15 (13 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
IwConfig:
 enp2s0 no wireless extensions.

 lo no wireless extensions.
MachineType: MSI MS-7817
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fi_FI.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-66-generic root=UUID=0ed74528-b26e-4707-b8a8-4f0c985be8c2 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-66.74-generic 5.4.86
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-66-generic N/A
 linux-backports-modules-5.4.0-66-generic N/A
 linux-firmware 1.187.9
RfKill:

Tags: focal
Uname: Linux 5.4.0-66-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/21/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V10.9
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: B85M-E45 (MS-7817)
dmi.board.vendor: MSI
dmi.board.version: 2.0
dmi.chassis.asset.tag: To be filled by O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 2.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV10.9:bd04/21/2015:svnMSI:pnMS-7817:pvr2.0:rvnMSI:rnB85M-E45(MS-7817):rvr2.0:cvnMSI:ct3:cvr2.0:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7817
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: 2.0
dmi.sys.vendor: MSI

Revision history for this message
abraham (abraham08) wrote :

test all linux ubuntu LTS systems before released and test all
new linux kernels MSI MS-7817 desktop

linux kernels 5.8 updates my MSI MS-7817 desktop
all is jammed and freeze lick all desktop programs
all is jammed and freeze after login out and after
restart again removed linux kernels 5.8 because is
not working MSI MS-7817 desktop

only is linux kernels 5.4 is working MSI MS-7817 desktop

Revision history for this message
Chris Guiver (guiverc) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better.

Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 1917131

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1917131

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
abraham (abraham08) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected focal
description: updated
Revision history for this message
abraham (abraham08) wrote : CRDA.txt

apport information

Revision history for this message
abraham (abraham08) wrote : CurrentDmesg.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lspci.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lspci-vt.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb-t.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb-v.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcInterrupts.txt

apport information

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abraham (abraham08) wrote : ProcModules.txt

apport information

Revision history for this message
abraham (abraham08) wrote : PulseList.txt

apport information

Revision history for this message
abraham (abraham08) wrote : UdevDb.txt

apport information

Revision history for this message
abraham (abraham08) wrote : AlsaInfo.txt

apport information

description: updated
Revision history for this message
abraham (abraham08) wrote : CRDA.txt

apport information

Revision history for this message
abraham (abraham08) wrote : CurrentDmesg.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lspci.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lspci-vt.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb-t.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb-v.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcInterrupts.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcModules.txt

apport information

Revision history for this message
abraham (abraham08) wrote : PulseList.txt

apport information

Revision history for this message
abraham (abraham08) wrote : UdevDb.txt

apport information

Revision history for this message
abraham (abraham08) wrote : WifiSyslog.txt

apport information

Revision history for this message
abraham (abraham08) wrote : acpidump.txt

apport information

description: updated
Revision history for this message
abraham (abraham08) wrote : AlsaInfo.txt

apport information

Revision history for this message
abraham (abraham08) wrote : CRDA.txt

apport information

Revision history for this message
abraham (abraham08) wrote : CurrentDmesg.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lspci.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lspci-vt.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb-t.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb-v.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcInterrupts.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcModules.txt

apport information

Revision history for this message
abraham (abraham08) wrote : PulseList.txt

apport information

Revision history for this message
abraham (abraham08) wrote : UdevDb.txt

apport information

Revision history for this message
abraham (abraham08) wrote : WifiSyslog.txt

apport information

Revision history for this message
abraham (abraham08) wrote : acpidump.txt

apport information

description: updated
Revision history for this message
abraham (abraham08) wrote : AlsaInfo.txt

apport information

Revision history for this message
abraham (abraham08) wrote : CRDA.txt

apport information

Revision history for this message
abraham (abraham08) wrote : CurrentDmesg.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lspci.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lspci-vt.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb-t.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb-v.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcInterrupts.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcModules.txt

apport information

Revision history for this message
abraham (abraham08) wrote : PulseList.txt

apport information

Revision history for this message
abraham (abraham08) wrote : UdevDb.txt

apport information

Revision history for this message
abraham (abraham08) wrote : WifiSyslog.txt

apport information

Revision history for this message
abraham (abraham08) wrote : acpidump.txt

apport information

Revision history for this message
abraham (abraham08) wrote : AlsaInfo.txt

apport information

description: updated
Revision history for this message
abraham (abraham08) wrote : CRDA.txt

apport information

Revision history for this message
abraham (abraham08) wrote : CurrentDmesg.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lspci.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lspci-vt.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb-t.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb-v.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcInterrupts.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcModules.txt

apport information

Revision history for this message
abraham (abraham08) wrote : PulseList.txt

apport information

Revision history for this message
abraham (abraham08) wrote : UdevDb.txt

apport information

Revision history for this message
abraham (abraham08) wrote : WifiSyslog.txt

apport information

Revision history for this message
abraham (abraham08) wrote : acpidump.txt

apport information

abraham (abraham08)
Changed in linux (Ubuntu):
assignee: nobody → sessetessu2021 (sessetessu)
abraham (abraham08)
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
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