MSI MS-7817 desktop ubuntu 20.04.2 LTS jammed USB and DVD install is jammed

Bug #1916970 reported by abraham
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
abraham

Bug Description

MSI MS-7817 desktop ubuntu 20.04.2 LTS install is jammed
when trying install is jammed and freeze and nothing
happen when trying and jammed is cause is linux kernel 5.8
cause problems MSI MS-7817 desktop can you fix problems
linux kernel 5.8 kernels cause jammed MSI MS-7817 desktop
ubuntu 20.04.2 LTS when trying install USB and dvd disc
jammed is happen

linux kernel 5.8 dont working MSI MS-7817 desktop
jammed all programs and freeze after trying
licks mozilla firefox and thunderbird google chrome
sudo jammed linux kernel 5.8 bugs cause problems
jammed and freeze install is jammed and freeze
and wifi is lost

linux ubuntu 20.04.2 LTS is install is jammed MSI MS-7817 desktop
linux kernels 5.8 bugs jammed is install
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: snowden 1437 F.... pulseaudio
 /dev/snd/controlC0: snowden 1437 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2021-02-15 (10 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
IwConfig:
 enp2s0 no wireless extensions.

 lo no wireless extensions.
MachineType: MSI MS-7817
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fi_FI.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-66-generic root=UUID=0ed74528-b26e-4707-b8a8-4f0c985be8c2 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-66.74-generic 5.4.86
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-66-generic N/A
 linux-backports-modules-5.4.0-66-generic N/A
 linux-firmware 1.187.9
RfKill:

Tags: focal
Uname: Linux 5.4.0-66-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/21/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V10.9
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: B85M-E45 (MS-7817)
dmi.board.vendor: MSI
dmi.board.version: 2.0
dmi.chassis.asset.tag: To be filled by O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 2.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV10.9:bd04/21/2015:svnMSI:pnMS-7817:pvr2.0:rvnMSI:rnB85M-E45(MS-7817):rvr2.0:cvnMSI:ct3:cvr2.0:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7817
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: 2.0
dmi.sys.vendor: MSI
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: snowden 1437 F.... pulseaudio
 /dev/snd/controlC0: snowden 1437 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2021-02-15 (10 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
IwConfig:
 enp2s0 no wireless extensions.

 lo no wireless extensions.
MachineType: MSI MS-7817
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fi_FI.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-66-generic root=UUID=0ed74528-b26e-4707-b8a8-4f0c985be8c2 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-66.74-generic 5.4.86
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-66-generic N/A
 linux-backports-modules-5.4.0-66-generic N/A
 linux-firmware 1.187.9
RfKill:

Tags: focal
Uname: Linux 5.4.0-66-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/21/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V10.9
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: B85M-E45 (MS-7817)
dmi.board.vendor: MSI
dmi.board.version: 2.0
dmi.chassis.asset.tag: To be filled by O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 2.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV10.9:bd04/21/2015:svnMSI:pnMS-7817:pvr2.0:rvnMSI:rnB85M-E45(MS-7817):rvr2.0:cvnMSI:ct3:cvr2.0:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7817
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: 2.0
dmi.sys.vendor: MSI
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: snowden 1430 F.... pulseaudio
 /dev/snd/controlC0: snowden 1430 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2021-02-15 (11 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
IwConfig:
 enp2s0 no wireless extensions.

 lo no wireless extensions.
MachineType: MSI MS-7817
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fi_FI.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-66-generic root=UUID=0ed74528-b26e-4707-b8a8-4f0c985be8c2 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-66.74-generic 5.4.86
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-66-generic N/A
 linux-backports-modules-5.4.0-66-generic N/A
 linux-firmware 1.187.9
RfKill:

Tags: focal
Uname: Linux 5.4.0-66-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/21/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V10.9
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: B85M-E45 (MS-7817)
dmi.board.vendor: MSI
dmi.board.version: 2.0
dmi.chassis.asset.tag: To be filled by O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 2.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV10.9:bd04/21/2015:svnMSI:pnMS-7817:pvr2.0:rvnMSI:rnB85M-E45(MS-7817):rvr2.0:cvnMSI:ct3:cvr2.0:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7817
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: 2.0
dmi.sys.vendor: MSI

abraham (abraham08)
summary: - MSI MS-7817 desktop ubuntu 20.04.2 LTS jammed USB and DVD
+ MSI MS-7817 desktop ubuntu 20.04.2 LTS jammed USB and DVD install is
+ jammed
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1916970

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
abraham (abraham08) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected focal
description: updated
Revision history for this message
abraham (abraham08) wrote : CRDA.txt

apport information

Revision history for this message
abraham (abraham08) wrote : CurrentDmesg.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lspci.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lspci-vt.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb-t.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb-v.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcInterrupts.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcModules.txt

apport information

Revision history for this message
abraham (abraham08) wrote : PulseList.txt

apport information

Revision history for this message
abraham (abraham08) wrote : UdevDb.txt

apport information

Revision history for this message
abraham (abraham08) wrote : WifiSyslog.txt

apport information

Revision history for this message
abraham (abraham08) wrote : acpidump.txt

apport information

Revision history for this message
abraham (abraham08) wrote : AlsaInfo.txt

apport information

description: updated
Revision history for this message
abraham (abraham08) wrote : CRDA.txt

apport information

Revision history for this message
abraham (abraham08) wrote : CurrentDmesg.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lspci.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lspci-vt.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb-t.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb-v.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcInterrupts.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcModules.txt

apport information

Revision history for this message
abraham (abraham08) wrote : PulseList.txt

apport information

Revision history for this message
abraham (abraham08) wrote : UdevDb.txt

apport information

Revision history for this message
abraham (abraham08) wrote : WifiSyslog.txt

apport information

Revision history for this message
abraham (abraham08) wrote : acpidump.txt

apport information

Revision history for this message
abraham (abraham08) wrote : AlsaInfo.txt

apport information

description: updated
Revision history for this message
abraham (abraham08) wrote : CRDA.txt

apport information

Revision history for this message
abraham (abraham08) wrote : CurrentDmesg.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lspci.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lspci-vt.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb-t.txt

apport information

Revision history for this message
abraham (abraham08) wrote : Lsusb-v.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcInterrupts.txt

apport information

Revision history for this message
abraham (abraham08) wrote : ProcModules.txt

apport information

Revision history for this message
abraham (abraham08) wrote : PulseList.txt

apport information

Revision history for this message
abraham (abraham08) wrote : UdevDb.txt

apport information

Revision history for this message
abraham (abraham08) wrote : WifiSyslog.txt

apport information

Revision history for this message
abraham (abraham08) wrote : acpidump.txt

apport information

abraham (abraham08)
Changed in linux (Ubuntu):
assignee: nobody → sessetessu2021 (sessetessu)
abraham (abraham08)
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
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