wifi network stops working and shows a green wifi icon

Bug #1915175 reported by Gustavo Wills
22
This bug affects 4 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Incomplete
Undecided
Gustavo Wills

Bug Description

I recently started using ubuntu 20.04, I connected it to my 2.4ghz Wi-Fi, at first the wifi worked fine, but suddenly the wifi stopped connecting, and after a few seconds it said "unable to activate network". I checked the "additional drivers tab" and it showed my wifi adapter, but it said "this device is using an alternate driver".
right now I'm using my 5ghz Wi-Fi network, but sometimes it happens that it stops working, usually after suspend.

UPDATE #1: Apparently it's working now, I suppose it's from an update. Anyways I guess it's fixed.

UPDATE #2: it's broken again

UPDATE #3: after checking the error a long time I've realized that this error happens when I leave it suspended it for a long time, it is fixed by doing about 3-4 restarts. I'm going to try to use a code that restarts the network-service after suspend, I'll see if it works.

UPDATE #4 (probably final update): the error can be fixed temporarily by turning off and then on the router,i'm going to contact my network provider to see if the error can be fixed by configuring the router.

UPDATE #5: after upgrading to Groovy the issue still persists, I really hope this can be fixed, I don't want to have to move to another distro

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: network-manager 1.22.10-1ubuntu2.2
ProcVersionSignature: Ubuntu 5.8.0-41.46~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-41-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Tue Feb 9 12:09:28 2021
InstallationDate: Installed on 2021-02-08 (0 days ago)
InstallationMedia: Ubuntu 20.04.2 LTS "Focal Fossa" - Release amd64 (20210204)
IpRoute:
 default via 192.168.1.254 dev wlp1s0 proto dhcp metric 600
 169.254.0.0/16 dev wlp1s0 scope link metric 1000
 192.168.1.0/24 dev wlp1s0 proto kernel scope link src 192.168.1.8 metric 600
SourcePackage: network-manager
UpgradeStatus: No upgrade log present (probably fresh install)
modified.conffile..etc.NetworkManager.conf.d.default-wifi-powersave-on.conf:
 [connection]
 wifi.powersave = 2
mtime.conffile..etc.NetworkManager.conf.d.default-wifi-powersave-on.conf: 2021-02-08T22:50:26.196692
nmcli-dev:
 DEVICE TYPE STATE IP4-CONNECTIVITY IP6-CONNECTIVITY DBUS-PATH CONNECTION CON-UUID CON-PATH
 wlp1s0 wifi connected full limited /org/freedesktop/NetworkManager/Devices/2 Betancur 5G cda009c8-c845-4366-8436-8e9c44da2cbf /org/freedesktop/NetworkManager/ActiveConnection/1
 lo loopback unmanaged unknown unknown /org/freedesktop/NetworkManager/Devices/1 -- -- --
nmcli-nm:
 RUNNING VERSION STATE STARTUP CONNECTIVITY NETWORKING WIFI-HW WIFI WWAN-HW WWAN
 running 1.22.10 connected started full enabled enabled enabled enabled enabled
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: gustavo 1035 F.... pulseaudio
 /dev/snd/controlC0: gustavo 1035 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2021-02-08 (6 days ago)
InstallationMedia: Ubuntu 20.04.2 LTS "Focal Fossa" - Release amd64 (20210204)
MachineType: ASUSTeK COMPUTER INC. VivoBook_ASUSLaptop X509DA_M509DA
Package: linux (not installed)
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-43-generic root=UUID=ded079f2-3f25-4b66-9496-ffb73191187f ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.8.0-43.49~20.04.1-generic 5.8.18
RelatedPackageVersions:
 linux-restricted-modules-5.8.0-43-generic N/A
 linux-backports-modules-5.8.0-43-generic N/A
 linux-firmware 1.187.9
Tags: focal
Uname: Linux 5.8.0-43-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/11/2019
dmi.bios.release: 5.14
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X509DA.306
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X509DA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX509DA.306:bd10/11/2019:br5.14:svnASUSTeKCOMPUTERINC.:pnVivoBook_ASUSLaptopX509DA_M509DA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX509DA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: VivoBook
dmi.product.name: VivoBook_ASUSLaptop X509DA_M509DA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
Gustavo Wills (gus-wb77) wrote :
Gustavo Wills (gus-wb77)
Changed in network-manager (Ubuntu):
assignee: nobody → Gustavo Wills (gus-wb77)
Gustavo Wills (gus-wb77)
description: updated
description: updated
Gustavo Wills (gus-wb77)
description: updated
Gustavo Wills (gus-wb77)
description: updated
description: updated
affects: network-manager (Ubuntu) → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1915175

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Gustavo Wills (gus-wb77) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Gustavo Wills (gus-wb77) wrote : CRDA.txt

apport information

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Gustavo Wills (gus-wb77) wrote : CurrentDmesg.txt

apport information

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Gustavo Wills (gus-wb77) wrote : IwConfig.txt

apport information

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Gustavo Wills (gus-wb77) wrote : Lspci.txt

apport information

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Gustavo Wills (gus-wb77) wrote : Lspci-vt.txt

apport information

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Gustavo Wills (gus-wb77) wrote : Lsusb.txt

apport information

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Gustavo Wills (gus-wb77) wrote : Lsusb-t.txt

apport information

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Gustavo Wills (gus-wb77) wrote : Lsusb-v.txt

apport information

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Gustavo Wills (gus-wb77) wrote : ProcCpuinfo.txt

apport information

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Gustavo Wills (gus-wb77) wrote : ProcCpuinfoMinimal.txt

apport information

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Gustavo Wills (gus-wb77) wrote : ProcEnviron.txt

apport information

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Gustavo Wills (gus-wb77) wrote : ProcInterrupts.txt

apport information

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Gustavo Wills (gus-wb77) wrote : ProcModules.txt

apport information

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Gustavo Wills (gus-wb77) wrote : PulseList.txt

apport information

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Gustavo Wills (gus-wb77) wrote : RfKill.txt

apport information

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Gustavo Wills (gus-wb77) wrote : UdevDb.txt

apport information

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Gustavo Wills (gus-wb77) wrote : WifiSyslog.txt

apport information

Revision history for this message
Gustavo Wills (gus-wb77) wrote : acpidump.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Gustavo Wills (gus-wb77)
description: updated
description: updated
Gustavo Wills (gus-wb77)
description: updated
description: updated
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

OEM kernel now has in-kernel support for 8821ce, worth a try:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1885862/comments/17

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
James Beale (james-beale) wrote :

I am seeing something similar in 20.04 LTS on a laptop, HP EliteBook 840 G4.

According to this post, it may be a kernel thing, and also affecting 22.04 LTS:

https://askubuntu.com/questions/1403954/wifi-issues-in-ubuntu-22-04lts

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