My device is ASUS ViviBook x507. I installed Ubuntu 20.04 LTS. I have a fingerprint sensor that worked with windows 10. Ubuntu can't even recognise it . It wont even show up in lsusb, lspci or lshw.

[Akash Doppalapudi]

(base) akash@Akash-Asus:~$ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 8087:0a2b Intel Corp.
Bus 001 Device 002: ID 13d3:5a11 IMC Networks USB2.0 VGA UVC WebCam
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
(base) akash@Akash-Asus:~$ ^C
(base) akash@Akash-Asus:~$ fprintd-enroll
list_devices failed: No devices available
(base) akash@Akash-Asus:~$ ^C
(base) akash@Akash-Asus:~$ lspci
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers (rev 08)
00:02.0 VGA compatible controller: Intel Corporation UHD Graphics 620 (rev 07)
00:04.0 Signal processing controller: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 08)
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21)
00:15.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #0 (rev 21)
00:15.1 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #1 (rev 21)
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI #1 (rev 21)
00:17.0 RAID bus controller: Intel Corporation 82801 Mobile SATA Controller [RAID mode] (rev 21)
00:1c.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #1 (rev f1)
00:1c.5 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #6 (rev f1)
00:1e.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO UART Controller #0 (rev 21)
00:1e.2 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO SPI Controller #0 (rev 21)
00:1e.6 SD Host controller: Intel Corporation Sunrise Point-LP Secure Digital IO Controller (rev 21)
00:1f.0 ISA bridge: Intel Corporation Sunrise Point LPC Controller/eSPI Controller (rev 21)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
01:00.0 3D controller: NVIDIA Corporation GM108M [GeForce MX130] (rev a2)
02:00.0 Network controller: Intel Corporation Wireless 8265 / 8275 (rev 78)
(base) akash@Akash-Asus:~$ lshw
WARNING: you should run this program as super-user.
akash-asus
    description: Computer
    width: 64 bits
    capabilities: smp vsyscall32
  *-core
       description: Motherboard
       physical id: 0
     *-memory
          description: System memory
          physical id: 0
          size: 8GiB
     *-cpu
          product: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz
          vendor: Intel Corp.
          physical id: 1
          bus info: cpu@0
          size: 1132MHz
          capacity: 3400MHz
          width: 64 bits
          capabilities: fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp x86-64 constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm 3dnowprefetch cpuid_fault epb invpcid_single pti ssbd ibrs ibpb stibp tpr_shadow vnmi flexpriority ept vpid ept_ad fsgsbase tsc_adjust bmi1 avx2 smep bmi2 erms invpcid mpx rdseed adx smap clflushopt intel_pt xsaveopt xsavec xgetbv1 xsaves dtherm ida arat pln pts hwp hwp_notify hwp_act_window hwp_epp md_clear flush_l1d cpufreq
     *-pci
          description: Host bridge
          product: Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers
          vendor: Intel Corporation
          physical id: 100
          bus info: pci@0000:00:00.0
          version: 08
          width: 32 bits
          clock: 33MHz
          configuration: driver=skl_uncore
          resources: irq:0
        *-display
             description: VGA compatible controller
             product: UHD Graphics 620
             vendor: Intel Corporation
             physical id: 2
             bus info: pci@0000:00:02.0
             version: 07
             width: 64 bits
             clock: 33MHz
             capabilities: vga_controller bus_master cap_list rom
             configuration: driver=i915 latency=0
             resources: irq:130 memory:ed000000-edffffff memory:c0000000-cfffffff ioport:f000(size=64) memory:c0000-dffff
        *-generic:0
             description: Signal processing controller
             product: Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem
             vendor: Intel Corporation
             physical id: 4
             bus info: pci@0000:00:04.0
             version: 08
             width: 64 bits
             clock: 33MHz
             capabilities: cap_list
             configuration: driver=proc_thermal latency=0
             resources: irq:16 memory:ef2a8000-ef2affff
        *-usb
             description: USB controller
             product: Sunrise Point-LP USB 3.0 xHCI Controller
             vendor: Intel Corporation
             physical id: 14
             bus info: pci@0000:00:14.0
             version: 21
             width: 64 bits
             clock: 33MHz
             capabilities: xhci cap_list
             configuration: driver=xhci_hcd latency=0
             resources: irq:124 memory:ef290000-ef29ffff
        *-generic:1
             description: Signal processing controller
             product: Sunrise Point-LP Thermal subsystem
             vendor: Intel Corporation
             physical id: 14.2
             bus info: pci@0000:00:14.2
             version: 21
             width: 64 bits
             clock: 33MHz
             capabilities: cap_list
             configuration: driver=intel_pch_thermal latency=0
             resources: irq:18 memory:ef2c0000-ef2c0fff
        *-generic:2
             description: Signal processing controller
             product: Sunrise Point-LP Serial IO I2C Controller #0
             vendor: Intel Corporation
             physical id: 15
             bus info: pci@0000:00:15.0
             version: 21
             width: 64 bits
             clock: 33MHz
             capabilities: bus_master cap_list
             configuration: driver=intel-lpss latency=0
             resources: irq:16 memory:ef2bf000-ef2bffff
        *-generic:3
             description: Signal processing controller
             product: Sunrise Point-LP Serial IO I2C Controller #1
             vendor: Intel Corporation
             physical id: 15.1
             bus info: pci@0000:00:15.1
             version: 21
             width: 64 bits
             clock: 33MHz
             capabilities: bus_master cap_list
             configuration: driver=intel-lpss latency=0
             resources: irq:17 memory:ef2be000-ef2befff
        *-communication
             description: Communication controller
             product: Sunrise Point-LP CSME HECI #1
             vendor: Intel Corporation
             physical id: 16
             bus info: pci@0000:00:16.0
             version: 21
             width: 64 bits
             clock: 33MHz
             capabilities: bus_master cap_list
             configuration: driver=mei_me latency=0
             resources: irq:127 memory:ef2bd000-ef2bdfff
        *-raid
             description: RAID bus controller
             product: 82801 Mobile SATA Controller [RAID mode]
             vendor: Intel Corporation
             physical id: 17
             bus info: pci@0000:00:17.0
             version: 21
             width: 32 bits
             clock: 66MHz
             capabilities: raid bus_master cap_list
             configuration: driver=ahci latency=0
             resources: irq:125 memory:ef2a0000-ef2a7fff memory:ef2bc000-ef2bc0ff ioport:f090(size=8) ioport:f080(size=4) ioport:f060(size=32) memory:ef200000-ef27ffff
        *-pci:0
             description: PCI bridge
             product: Sunrise Point-LP PCI Express Root Port #1
             vendor: Intel Corporation
             physical id: 1c
             bus info: pci@0000:00:1c.0
             version: f1
             width: 32 bits
             clock: 33MHz
             capabilities: pci normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:122 ioport:e000(size=4096) memory:ee000000-ef0fffff ioport:d0000000(size=301989888)
           *-display
                description: 3D controller
                product: GM108M [GeForce MX130]
                vendor: NVIDIA Corporation
                physical id: 0
                bus info: pci@0000:01:00.0
                version: a2
                width: 64 bits
                clock: 33MHz
                capabilities: bus_master cap_list rom
                configuration: driver=nouveau latency=0
                resources: irq:129 memory:ee000000-eeffffff memory:d0000000-dfffffff memory:e0000000-e1ffffff ioport:e000(size=128) memory:ef000000-ef07ffff
        *-pci:1
             description: PCI bridge
             product: Sunrise Point-LP PCI Express Root Port #6
             vendor: Intel Corporation
             physical id: 1c.5
             bus info: pci@0000:00:1c.5
             version: f1
             width: 32 bits
             clock: 33MHz
             capabilities: pci normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:123 memory:ef100000-ef1fffff
           *-network
                description: Wireless interface
                product: Wireless 8265 / 8275
                vendor: Intel Corporation
                physical id: 0
                bus info: pci@0000:02:00.0
                logical name: wlp2s0
                version: 78
                serial: f4:d1:08:d0:de:0a
                width: 64 bits
                clock: 33MHz
                capabilities: bus_master cap_list ethernet physical wireless
                configuration: broadcast=yes driver=iwlwifi driverversion=5.8.0-41-generic firmware=36.77d01142.0 8265-36.ucode ip=192.168.43.77 latency=0 link=yes multicast=yes wireless=IEEE 802.11
                resources: irq:128 memory:ef100000-ef101fff
        *-generic:4
             description: Signal processing controller
             product: Sunrise Point-LP Serial IO UART Controller #0
             vendor: Intel Corporation
             physical id: 1e
             bus info: pci@0000:00:1e.0
             version: 21
             width: 64 bits
             clock: 33MHz
             capabilities: bus_master cap_list
             configuration: driver=intel-lpss latency=0
             resources: irq:20 memory:ef2bb000-ef2bbfff
        *-generic:5
             description: Signal processing controller
             product: Sunrise Point-LP Serial IO SPI Controller #0
             vendor: Intel Corporation
             physical id: 1e.2
             bus info: pci@0000:00:1e.2
             version: 21
             width: 64 bits
             clock: 33MHz
             capabilities: bus_master cap_list
             configuration: driver=intel-lpss latency=0
             resources: irq:22 memory:ef2ba000-ef2bafff
        *-generic:6
             description: SD Host controller
             product: Sunrise Point-LP Secure Digital IO Controller
             vendor: Intel Corporation
             physical id: 1e.6
             bus info: pci@0000:00:1e.6
             version: 21
             width: 64 bits
             clock: 33MHz
             capabilities: bus_master cap_list
             configuration: driver=sdhci-pci latency=0
             resources: irq:23 memory:ef2b9000-ef2b9fff
        *-isa
             description: ISA bridge
             product: Sunrise Point LPC Controller/eSPI Controller
             vendor: Intel Corporation
             physical id: 1f
             bus info: pci@0000:00:1f.0
             version: 21
             width: 32 bits
             clock: 33MHz
             capabilities: isa bus_master
             configuration: latency=0
        *-memory UNCLAIMED
             description: Memory controller
             product: Sunrise Point-LP PMC
             vendor: Intel Corporation
             physical id: 1f.2
             bus info: pci@0000:00:1f.2
             version: 21
             width: 32 bits
             clock: 33MHz (30.3ns)
             configuration: latency=0
             resources: memory:ef2b4000-ef2b7fff
        *-multimedia
             description: Audio device
             product: Sunrise Point-LP HD Audio
             vendor: Intel Corporation
             physical id: 1f.3
             bus info: pci@0000:00:1f.3
             version: 21
             width: 64 bits
             clock: 33MHz
             capabilities: bus_master cap_list
             configuration: driver=snd_hda_intel latency=32
             resources: irq:131 memory:ef2b0000-ef2b3fff memory:ef280000-ef28ffff
        *-serial
             description: SMBus
             product: Sunrise Point-LP SMBus
             vendor: Intel Corporation
             physical id: 1f.4
             bus info: pci@0000:00:1f.4
             version: 21
             width: 64 bits
             clock: 33MHz
             configuration: driver=i801_smbus latency=0
             resources: irq:16 memory:ef2b8000-ef2b80ff ioport:f040(size=32)
     *-pnp00:00
          product: PnP device PNP0c02
          physical id: 2
          capabilities: pnp
          configuration: driver=system
     *-pnp00:01
          product: PnP device PNP0b00
          physical id: 3
          capabilities: pnp
          configuration: driver=rtc_cmos
     *-pnp00:02
          product: PnP device INT3f0d
          physical id: 4
          capabilities: pnp
          configuration: driver=system
     *-pnp00:03
          product: PnP device ATK3001
          physical id: 5
          capabilities: pnp
          configuration: driver=i8042 kbd
     *-pnp00:04
          product: PnP device PNP0c02
          physical id: 6
          capabilities: pnp
          configuration: driver=system
     *-pnp00:05
          product: PnP device PNP0c02
          physical id: 7
          capabilities: pnp
          configuration: driver=system
     *-pnp00:06
          product: PnP device PNP0c02
          physical id: 8
          capabilities: pnp
          configuration: driver=system
     *-pnp00:07
          product: PnP device PNP0c02
          physical id: 9
          capabilities: pnp
          configuration: driver=system
WARNING: output may be incomplete or inaccurate, you should run this program as super-user.

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1913890/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1913890

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]