system freezes randomly

Bug #1912339 reported by Flo
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

There was a bug report for kernel 5.4.0-52, reading:

"Random freeze, sounds continue working like play music, and graphics stop working and cpu fan enter em full mode."

As I was using this kernel as well and experienced the same I thought it might be a good idea to upgrade the kernel to 5.4.0-62.

I can state the problem is still there even in 5.4.0-62.

What do I expect: I expect the problem not to happen.

My environment is:

[code]
System: Host: flo-P55M-UD2 Kernel: 5.4.0-62-generic x86_64 bits: 64 compiler: gcc v: 7.5.0
           Desktop: MATE 1.22.2 wm: marco dm: LightDM Distro: Linux Mint 19.3 Tricia
           base: Ubuntu 18.04 bionic
Machine: Type: Desktop Mobo: Gigabyte model: P55M-UD2 v: x.x serial: <filter> BIOS: Award v: F10
           date: 05/12/2010
CPU: Topology: Quad Core model: Intel Core i5 750 bits: 64 type: MCP arch: Nehalem rev: 5
           L2 cache: 8192 KiB
           flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 21318
           Speed: 2701 MHz min/max: 1197/2661 MHz Core speeds (MHz): 1: 2897 2: 2845 3: 3185
           4: 3024
Graphics: Device-1: NVIDIA GT218 [GeForce 210] vendor: eVga.com. driver: nvidia v: 340.108
           bus ID: 02:00.0 chip ID: 10de:0a65
           Display: x11 server: X.Org 1.20.8 driver: nvidia
           unloaded: fbdev,modesetting,nouveau,vesa compositor: marco resolution: 1920x1080~60Hz
           OpenGL: renderer: GeForce 210/PCIe/SSE2 v: 3.3.0 NVIDIA 340.108 direct render: Yes
Audio: Device-1: Intel 5 Series/3400 Series High Definition Audio vendor: Gigabyte
           driver: snd_hda_intel v: kernel bus ID: 00:1b.0 chip ID: 8086:3b56
           Device-2: NVIDIA High Definition Audio vendor: eVga.com. driver: snd_hda_intel
           v: kernel bus ID: 02:00.1 chip ID: 10de:0be3
           Sound Server: ALSA v: k5.4.0-62-generic
Network: Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Gigabyte
           driver: r8169 v: kernel port: de00 bus ID: 04:00.0 chip ID: 10ec:8168
           IF: enp4s0 state: up speed: 100 Mbps duplex: full mac: <filter>
Drives: Local Storage: total: 2.84 TiB used: 784.89 GiB (27.0%)
           ID-1: /dev/sda vendor: Samsung model: SSD 840 Series size: 111.79 GiB speed: 3.0 Gb/s
           serial: <filter>
           ID-2: /dev/sdb vendor: Hitachi model: HDS721050CLA360 size: 465.76 GiB speed: 3.0 Gb/s
           serial: <filter>
           ID-3: /dev/sdc vendor: Western Digital model: WD5000AZRX-00A8LB0 size: 465.76 GiB
           speed: 3.0 Gb/s serial: <filter>
           ID-4: /dev/sdi vendor: Western Digital model: WD20EZAZ-00GGJB0 size: 1.82 TiB
           speed: 3.0 Gb/s serial: <filter>
Partition: ID-1: / size: 36.45 GiB used: 14.56 GiB (40.0%) fs: ext3 dev: /dev/sda1
           ID-2: /home size: 72.29 GiB used: 32.17 GiB (44.5%) fs: ext4 dev: /dev/sda5
           ID-3: swap-1 size: 952.0 MiB used: 0 KiB (0.0%) fs: swap dev: /dev/sda6
USB: Hub: 1-0:1 info: Full speed (or root) Hub ports: 6 rev: 2.0 chip ID: 1d6b:0002
           Hub: 2-0:1 info: Full speed (or root) Hub ports: 8 rev: 2.0 chip ID: 1d6b:0002
           Hub: 3-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001
           Hub: 4-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001
           Hub: 5-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001
           Hub: 6-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001
           Hub: 7-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001
           Hub: 8-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001
           Hub: 9-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001
           Hub: 10-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0 chip ID: 1d6b:0002
           Hub: 10-1:2 info: Realtek ports: 2 rev: 2.1 chip ID: 0bda:5411
           Hub: 10-2:3 info: Terminus Hub ports: 4 rev: 2.0 chip ID: 1a40:0101
           Device-1: 10-2.1:4 info: Cherry CyMotion Master Linux Keyboard G230 type: Keyboard,HID
           driver: cherry,usbhid rev: 2.0 chip ID: 046a:0023
           Device-2: 10-2.3:5 info: Dell type: Mouse driver: hid-generic,usbhid rev: 2.0
           chip ID: 413c:301a
           Hub: 11-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.0 chip ID: 1d6b:0003
           Hub: 11-1:2 info: Realtek ports: 2 rev: 3.2 chip ID: 0bda:0411
           Device-3: 11-1.1:3 info: Realtek multicard reader type: Mass Storage
           driver: usb-storage rev: 3.0 chip ID: 0bda:0301
Sensors: System Temperatures: cpu: 46.0 C mobo: N/A gpu: nvidia temp: 45 C
           Fan Speeds (RPM): N/A
Repos: No active apt repos in: /etc/apt/sources.list
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
           1: deb http: //ftp-stud.hs-esslingen.de/pub/Mirrors/packages.linuxmint.com tricia main upstream import backport
           2: deb http: //debian.charite.de/ubuntu bionic main restricted universe multiverse
           3: deb http: //debian.charite.de/ubuntu bionic-updates main restricted universe multiverse
           4: deb http: //debian.charite.de/ubuntu bionic-backports main restricted universe multiverse
           5: deb http: //security.ubuntu.com/ubuntu/ bionic-security main restricted universe multiverse
           6: deb http: //archive.canonical.com/ubuntu/ bionic partner
           Active apt repos in: /etc/apt/sources.list.d/opera-stable.list
           1: deb https: //deb.opera.com/opera-stable/ stable non-free #Opera Browser (final releases)
           Active apt repos in: /etc/apt/sources.list.d/skype-stable.list
           1: deb [arch=amd64] https: //repo.skype.com/deb stable main
           Active apt repos in: /etc/apt/sources.list.d/teamviewer.list
           1: deb https: //linux.teamviewer.com/deb stable main
           Active apt repos in: /etc/apt/sources.list.d/vivaldi.list
           1: deb http: //repo.vivaldi.com/stable/deb/ stable main
Info: Processes: 224 Uptime: 9m Memory: 7.77 GiB used: 1.29 GiB (16.6%) Init: systemd v: 237
           runlevel: 5 Compilers: gcc: 7.5.0 alt: 7 Client: Unknown python3.6 client inxi: 3.0.32
[/code]
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.21
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: flo 3954 F.... pulseaudio
 /dev/snd/controlC0: flo 3954 F.... pulseaudio
CurrentDesktop: MATE
DistroRelease: Linux Mint 19.3
InstallationDate: Installed on 2020-11-01 (80 days ago)
InstallationMedia: Linux Mint 19.3 "Tricia" - Release amd64 20191216
IwConfig:
 lo no wireless extensions.

 enp4s0 no wireless extensions.
MachineType: Gigabyte Technology Co., Ltd. P55M-UD2
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-62-generic root=UUID=56c2ddd7-77d6-439f-bba5-7f6a8effce0c ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.4.0-62.70~18.04.1-generic 5.4.78
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-62-generic N/A
 linux-backports-modules-5.4.0-62-generic N/A
 linux-firmware 1.173.19
RfKill:

Tags: tricia
Uname: Linux 5.4.0-62-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/12/2010
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F10
dmi.board.name: P55M-UD2
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF10:bd05/12/2010:svnGigabyteTechnologyCo.,Ltd.:pnP55M-UD2:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnP55M-UD2:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: P55M-UD2
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1912339

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: focal
Revision history for this message
Flo (ishiido) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected tricia
description: updated
Revision history for this message
Flo (ishiido) wrote : CRDA.txt

apport information

Revision history for this message
Flo (ishiido) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Flo (ishiido) wrote : Lspci.txt

apport information

Revision history for this message
Flo (ishiido) wrote : Lsusb.txt

apport information

Revision history for this message
Flo (ishiido) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Flo (ishiido) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Flo (ishiido) wrote : ProcEnviron.txt

apport information

Revision history for this message
Flo (ishiido) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Flo (ishiido) wrote : ProcModules.txt

apport information

Revision history for this message
Flo (ishiido) wrote : PulseList.txt

apport information

Revision history for this message
Flo (ishiido) wrote : UdevDb.txt

apport information

Revision history for this message
Flo (ishiido) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
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