Bill payment allows staff to enter excess payment amount with no warning

Bug #1910823 reported by Terran McCanna
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Evergreen
Confirmed
Wishlist
Unassigned

Bug Description

In 3.4 & 3.6:

Note: We do not allow credit on accounts.

When entering a payment amount, staff can enter an amount larger than the amount due. The payment processes as if the exact amount due was entered, so the recorded data is correct, but there is nothing to warn the staff member that they amount they typed in was the amount recorded and the patron may be due change.

For example:

Patron owes $8
Patron hands staff a $10 bill and staff enters it as $10.
System records $8 payment and receipt says there was an $8 payment.
(Nothing indicates the patron is due $2.)

We do not necessarily expect bill payment to act like a cash register, but it some sort of alert/warning to staff would be helpful.

Revision history for this message
Michele Morgan (mmorgan) wrote :

Marking Confirmed.

If an amount greater than the selected bills is entered into the Payment Received box, prior to Applying Payment, the excess shows on the screen as Pending Change, but this disappears when the payment is applied.

If memory serves, the xul client made change due more visible than the web client.

Changed in evergreen:
status: New → Confirmed
tags: added: circ-billing circulation
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