Bill payment allows staff to enter excess payment amount with no warning
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Evergreen |
Confirmed
|
Wishlist
|
Unassigned |
Bug Description
In 3.4 & 3.6:
Note: We do not allow credit on accounts.
When entering a payment amount, staff can enter an amount larger than the amount due. The payment processes as if the exact amount due was entered, so the recorded data is correct, but there is nothing to warn the staff member that they amount they typed in was the amount recorded and the patron may be due change.
For example:
Patron owes $8
Patron hands staff a $10 bill and staff enters it as $10.
System records $8 payment and receipt says there was an $8 payment.
(Nothing indicates the patron is due $2.)
We do not necessarily expect bill payment to act like a cash register, but it some sort of alert/warning to staff would be helpful.
tags: | added: circ-billing circulation |
Marking Confirmed.
If an amount greater than the selected bills is entered into the Payment Received box, prior to Applying Payment, the excess shows on the screen as Pending Change, but this disappears when the payment is applied.
If memory serves, the xul client made change due more visible than the web client.