Dell WD19 upgrade issue

[Joseph Borg]

I'm running 20.04 and got the alert there was a FW update pending, so I ran it but it's failing:

➜ sudo fwupdmgr update --force -y
Upgrade available for Thunderbolt controller in Dell dock from 40.00 to 43.00
Downloading 43.00 for Thunderbolt controller in Dell dock...
Decompressing… [***************************************]
Authenticating… [***************************************]
Updating Thunderbolt controller in Dell dock… ]
Writing… [***************************************]
could not start thunderbolt device upgrade: could not write to 'nvm_authenticate': Input/output error

I have also logged this against upstream fwupd, but haven't got anywhere as yet (good for reference though): https://github.com/fwupd/fwupd/issues/2689
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.14
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-06-16 (182 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
Package: linux
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 5.8.0-33.36~20.04.1-generic 5.8.17
Tags: third-party-packages focal
Uname: Linux 5.8.0-33-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip kvm libvirt lpadmin lxd microk8s plugdev sambashare sudo
_MarkForUpload: True
mtime.conffile..etc.fwupd.daemon.conf: 2020-12-15T09:26:17.669606
mtime.conffile..etc.fwupd.remotes.d.lvfs-testing.conf: 2020-12-15T09:24:32.782612
mtime.conffile..etc.fwupd.remotes.d.lvfs.conf: 2020-12-15T09:24:32.842613
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.14
Architecture: amd64
CasperMD5CheckResult: skip
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-06-16 (184 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
MachineType: Dell Inc. XPS 13 9370
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/BOOT/ubuntu_0o0ikv@/vmlinuz-5.8.0-33-generic root=ZFS=rpool/ROOT/ubuntu_0o0ikv ro quiet splash thunderbolt.dyndbg
ProcVersionSignature: Ubuntu 5.8.0-33.36~20.04.1-generic 5.8.17
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-5.8.0-33-generic N/A
 linux-backports-modules-5.8.0-33-generic N/A
 linux-firmware 1.187.6
Tags: focal
Uname: Linux 5.8.0-33-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 07/08/2020
dmi.bios.release: 1.13
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.13.1
dmi.board.name: 0F6P3V
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.13.1:bd07/08/2020:br1.13:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0F6P3V:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 9370
dmi.product.sku: 07E6
dmi.sys.vendor: Dell Inc.

[Joseph Borg (joeborg)]

➜ sudo hexdump -C -n 1024 /sys/bus/thunderbolt/devices/0-3/nvm_active1/nvmem

hexdump: /sys/bus/thunderbolt/devices/0-3/nvm_active1/nvmem: Input/output error

[Joseph Borg (joeborg)]

Have also tried this on 5.8.0 kernel, but same issue.

[Mario Limonciello (superm1)]

In the issue reported upstream it was concluded not to be a fwupd problem, nor a WD19TB problem. The same issue occurs trying to read the NVM from the host. So kernel issue TBT FW issue, or HW issue.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1908322

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Joseph Borg (joeborg)]

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[Joseph Borg (joeborg)]

Worth adding that this is the first time I've had issues with updating Dell firmware. It's updated plenty of times in the past, without fuss.

[Kai-Heng Feng (kaihengfeng)]

Can you please run `apport-collect 1908322` again? Thanks!

[Joseph Borg (joeborg)]

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[Kai-Heng Feng (kaihengfeng)]

Ok, let's wait for TBT maintainer's fix.

[Mario Limonciello (superm1)]

Upstream kernel bug conclusion shows what appears to be a corrupted TBT SPI.