Touchpad not working dynabook PORTEGE-X30L-G-10J

Bug #1907991 reported by Adam Przepiórkowski
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

This may be related to bug #1903858 “Synaptics Touchpad not working dynabook TECRA A40-G”.

Release: Kubuntu 20.10 freshly out of the box. (The same problem observed with live versions of Ubuntu 20.04.)

xserver-xorg-input-libinput:
  Installed: 0.30.0-1
  Candidate: 0.30.0-1
  Version table:
 *** 0.30.0-1 500
        500 http://gb.archive.ubuntu.com/ubuntu groovy/main amd64 Packages
        100 /var/lib/dpkg/status

Problem:

Touchpad _almost_ does not work at all. The cursor moves a little from time to time, and reacts to buttons from time to time, in an indeterminate manner. There is no problem under Windows – touchpad works perfectly well there.

Not sure this problem is specific to libinput. Tried replacing it with synaptics (as described here: https://askubuntu.com/questions/1088559/ubuntu-18-04-switch-back-to-synaptics-as-input-driver) and the problem persisted.

Attaching various files suggested by https://wiki.ubuntu.com/DebuggingTouchpadDetection.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu50.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: adamp 1180 F.... pulseaudio
                      adamp 1197 F.... pipewire-media-
 /dev/snd/seq: adamp 1179 F.... pipewire
CasperMD5CheckResult: skip
CurrentDesktop: KDE
DistroRelease: Ubuntu 20.10
InstallationDate: Installed on 2020-12-12 (1 days ago)
InstallationMedia: Kubuntu 20.10 "Groovy Gorilla" - Release amd64 (20201022)
MachineType: Dynabook Inc. dynabook PORTEGE X30L-G
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.8.0-33-generic root=/dev/mapper/ubuntu--vg-root ro
ProcVersionSignature: Ubuntu 5.8.0-33.36-generic 5.8.17
RelatedPackageVersions:
 linux-restricted-modules-5.8.0-33-generic N/A
 linux-backports-modules-5.8.0-33-generic N/A
 linux-firmware 1.190.2
Tags: groovy
Uname: Linux 5.8.0-33-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/27/2020
dmi.bios.release: 3.50
dmi.bios.vendor: Dynabook Inc.
dmi.bios.version: Version 3.50
dmi.board.asset.tag: 0000000000
dmi.board.name: A0104/0000
dmi.board.vendor: Dynabook Inc.
dmi.board.version: Version A0
dmi.chassis.asset.tag: 0000000000
dmi.chassis.type: 10
dmi.chassis.vendor: Dynabook Inc.
dmi.chassis.version: Version 1.0
dmi.ec.firmware.release: 1.80
dmi.modalias: dmi:bvnDynabookInc.:bvrVersion3.50:bd10/27/2020:br3.50:efr1.80:svnDynabookInc.:pndynabookPORTEGEX30L-G:pvrPUZ20E-00S007EN:rvnDynabookInc.:rnA0104/0000:rvrVersionA0:cvnDynabookInc.:ct10:cvrVersion1.0:
dmi.product.family: dynabook PORTEGE
dmi.product.name: dynabook PORTEGE X30L-G
dmi.product.sku: PUZ20E
dmi.product.version: PUZ20E-00S007EN
dmi.sys.vendor: Dynabook Inc.

Revision history for this message
Adam Przepiórkowski (adamp) wrote :
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Adam Przepiórkowski (adamp) wrote :
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Adam Przepiórkowski (adamp) wrote :
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Adam Przepiórkowski (adamp) wrote :
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Adam Przepiórkowski (adamp) wrote :
Timo Aaltonen (tjaalton)
affects: xserver-xorg-input-libinput (Ubuntu) → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1907991

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: groovy
Revision history for this message
Adam Przepiórkowski (adamp) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
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Adam Przepiórkowski (adamp) wrote : CRDA.txt

apport information

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Adam Przepiórkowski (adamp) wrote : CurrentDmesg.txt

apport information

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Adam Przepiórkowski (adamp) wrote : IwConfig.txt

apport information

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Adam Przepiórkowski (adamp) wrote : Lspci.txt

apport information

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Adam Przepiórkowski (adamp) wrote : Lspci-vt.txt

apport information

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Adam Przepiórkowski (adamp) wrote : Lsusb.txt

apport information

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Adam Przepiórkowski (adamp) wrote : Lsusb-t.txt

apport information

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Adam Przepiórkowski (adamp) wrote : Lsusb-v.txt

apport information

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Adam Przepiórkowski (adamp) wrote : PaInfo.txt

apport information

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Adam Przepiórkowski (adamp) wrote : ProcCpuinfo.txt

apport information

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Adam Przepiórkowski (adamp) wrote : ProcCpuinfoMinimal.txt

apport information

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Adam Przepiórkowski (adamp) wrote : ProcEnviron.txt

apport information

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Adam Przepiórkowski (adamp) wrote : ProcInterrupts.txt

apport information

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Adam Przepiórkowski (adamp) wrote : ProcModules.txt

apport information

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Adam Przepiórkowski (adamp) wrote : PulseList.txt

apport information

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Adam Przepiórkowski (adamp) wrote : RfKill.txt

apport information

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Adam Przepiórkowski (adamp) wrote : UdevDb.txt

apport information

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Adam Przepiórkowski (adamp) wrote : WifiSyslog.txt

apport information

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Adam Przepiórkowski (adamp) wrote : acpidump.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → New
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Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Please try kernel parameter "psmouse.synaptics_intertouch=1".

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Adam Przepiórkowski (adamp) wrote :

The suggestion to set the kernel parameter "psmouse.synaptics_intertouch=1" worked!

Specifically, what I did was:

– add "psmouse.synaptics_intertouch=1" to GRUB_CMDLINE_LINUX in /etc/default/grub
– sudo update-grub
– reboot

(Various other ways of setting this parameter, such as “sudo modprobe psmouse synaptics_intertouch=1”, didn't work for me – “cat /sys/module/psmouse/parameters/synaptics_intertouch” was still returning “–1”.)

Thanks for your help!

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Can you please test this kernel without any kernel parameter?
https://people.canonical.com/~khfeng/lp1907991/

Revision history for this message
Apollo (asahikin) wrote :


sudo mousepad /etc/modprobe.d/blacklist.conf
#blacklist i2c_i801
sudo update-initramfs -u


sudo mousepad /etc/default/grub
GRUB_CMDLINE_LINUX="psmouse.synaptics_intertouch=1"
sudo update-grub


reboot

Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

Marked as Incomplete as per comment #30

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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