Ubuntu
simple-scan package

simple-scan unable to connect scanner HP 2630

Bug #1907121 reported by corrado venturini on 2020-12-07

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	simple-scan (Ubuntu)	Fix Released	Undecided	Unassigned

Bug Description

simple-scan says: "Ready to scan" but when i click on "scan" it fails to scan with a message "unable to connect to scanner"
corrado@corrado-x4-focal:~$ scanimage -L
device `hpaio:/usb/DeskJet_2600_series?serial=CN0569B27006PS' is a Hewlett-Packard DeskJet_2600_series all-in-one
corrado@corrado-x4-focal:~$ apt policy simple-scan
simple-scan:
  Installed: 3.36.3-0ubuntu0.20.04.0
  Candidate: 3.36.3-0ubuntu0.20.04.0
  Version table:
*** 3.36.3-0ubuntu0.20.04.0 500
        500 http://archive.ubuntu.com/ubuntu focal-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     3.36.0-0ubuntu1 500
        500 http://archive.ubuntu.com/ubuntu focal/main amd64 Packages
corrado@corrado-x4-focal:~$ inxi -Fx
System: Host: corrado-x4-focal Kernel: 5.4.0-56-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: Gnome 3.36.4
           Distro: Ubuntu 20.04.1 LTS (Focal Fossa)
Machine: Type: Desktop Mobo: ASRock model: H110M-G/M.2 serial: <superuser/root required> UEFI: American Megatrends v: P1.10
           date: 05/11/2017
CPU: Topology: Dual Core model: Intel Core i3-7100 bits: 64 type: MT MCP arch: Kaby Lake rev: 9 L2 cache: 3072 KiB
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 31199
           Speed: 801 MHz min/max: 800/3900 MHz Core speeds (MHz): 1: 800 2: 800 3: 800 4: 800
Graphics: Device-1: Intel HD Graphics 630 vendor: ASRock driver: i915 v: kernel bus ID: 00:02.0
           Display: x11 server: X.Org 1.20.8 driver: i915 resolution: 1920x1080~60Hz
           OpenGL: renderer: Mesa Intel HD Graphics 630 (KBL GT2) v: 4.6 Mesa 20.0.8 direct render: Yes
Audio: Device-1: Intel 100 Series/C230 Series Family HD Audio vendor: ASRock driver: snd_hda_intel v: kernel
           bus ID: 00:1f.3
           Device-2: Logitech QuickCam Pro 9000 type: USB driver: snd-usb-audio,uvcvideo bus ID: 1-2:3
           Sound Server: ALSA v: k5.4.0-56-generic
Network: Device-1: Intel Ethernet I219-V vendor: ASRock driver: e1000e v: 3.2.6-k port: f040 bus ID: 00:1f.6
           IF: enp0s31f6 state: up speed: 100 Mbps duplex: full mac: 70:85:c2:44:7b:86
Drives: Local Storage: total: 2.05 TiB used: 19.43 GiB (0.9%)
           ID-1: /dev/nvme0n1 vendor: Kingston model: SKC2000M8250G size: 232.89 GiB
           ID-2: /dev/sda vendor: Toshiba model: DT01ACA100 size: 931.51 GiB
           ID-3: /dev/sdb vendor: Hitachi model: HDS721010CLA332 size: 931.51 GiB
Partition: ID-1: / size: 31.25 GiB used: 19.42 GiB (62.2%) fs: ext4 dev: /dev/nvme0n1p4
           ID-2: swap-1 size: 8.00 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/sda2
Sensors: System Temperatures: cpu: 27.0 C mobo: 31.0 C
           Fan Speeds (RPM): fan-1: 0 fan-2: 2276 fan-3: 0 fan-4: 2216 fan-5: 0 fan-6: 0
           Voltages: 12v: N/A 5v: N/A 3.3v: 3.42 vbat: 3.15
Info: Processes: 227 Uptime: 36m Memory: 7.48 GiB used: 1.59 GiB (21.2%) Init: systemd runlevel: 5 Compilers: gcc: 9.3.0
           Shell: bash v: 5.0.17 inxi: 3.0.38
corrado@corrado-x4-focal:~$

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: simple-scan 3.36.3-0ubuntu0.20.04.0
ProcVersionSignature: Ubuntu 5.4.0-56.62-generic 5.4.73
Uname: Linux 5.4.0-56-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.13
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Mon Dec 7 17:16:02 2020
ExecutablePath: /usr/bin/simple-scan
InstallationDate: Installed on 2020-04-29 (222 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-56-generic root=UUID=8a3753b1-5036-49b8-98d8-8b5c3eb01c74 ro quiet splash
SimpleScanLog:

SourcePackage: simple-scan
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/11/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P1.10
dmi.board.name: H110M-G/M.2
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP1.10:bd05/11/2017:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnH110M-G/M.2:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To Be Filled By O.E.M.
dmi.product.name: To Be Filled By O.E.M.
dmi.product.sku: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu55
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 21.04
InstallationDate: Installed on 2020-12-14 (29 days ago)
InstallationMedia: Ubuntu 21.04 "Hirsute Hippo" - Alpha amd64 (20201213)
MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
Package: simple-scan 3.38.1-1
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-36-generic root=UUID=fb7bfefc-c93d-42c1-a933-2fd267dabb48 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.8.0-36.40+21.04.1-generic 5.8.18
SimpleScanLog:

Tags: hirsute
Uname: Linux 5.8.0-36-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo whoopsie
_MarkForUpload: True
dmi.bios.date: 05/11/2017
dmi.bios.release: 5.12
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P1.10
dmi.board.name: H110M-G/M.2
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP1.10:bd05/11/2017:br5.12:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnH110M-G/M.2:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To Be Filled By O.E.M.
dmi.product.name: To Be Filled By O.E.M.
dmi.product.sku: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.

See original description

Tags:

Revision history for this message

corrado venturini (corradoventu) wrote on 2020-12-07:

Screenshot from 2020-12-07 17-27-15.png Edit (17.4 KiB, image/png)
CurrentDmesg.txt Edit (74.0 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (9.8 KiB, text/plain; charset="utf-8")
DriverPackageVersions.txt Edit (181 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (10.8 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.1 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (771 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (1.4 KiB, text/plain; charset="utf-8")
Lsusb-v.txt Edit (109.6 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (5.1 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (290 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.1 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (164.4 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.7 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (1.3 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (261.5 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (801.2 KiB, text/plain; charset="utf-8")

Revision history for this message

Bartosz Kosiorek (gang65) wrote on 2020-12-07:

Please try to run application in debug mode, and attach the logs:

$ simple-scan -d

Please try to build the latest version according to instruction:

https://gitlab.gnome.org/GNOME/simple-scan/-/blob/master/README.md#building-from-source

and check if the issue is existing in latest version.

Revision history for this message

corrado venturini (corradoventu) wrote on 2020-12-07:

Same problem on Ubuntu 21.04 with a new version:

corrado@corrado-x7-hh-1201:~$ apt policy simple-scan
simple-scan:
  Installed: 3.38.1-1
  Candidate: 3.38.1-1
  Version table:
*** 3.38.1-1 500
        500 http://archive.ubuntu.com/ubuntu hirsute/main amd64 Packages
        100 /var/lib/dpkg/status
corrado@corrado-x7-hh-1201:~$ simple-scan -d
[+0,00s] DEBUG: simple-scan.vala:2012: Starting simple-scan 3.38.1, PID=9389
[+0,00s] DEBUG: unsetenv() is not thread-safe and should not be used after threads are created
[+0,01s] DEBUG: _g_io_module_get_default: Found default implementation dconf (DConfSettingsBackend) for ‘gsettings-backend’
[+0,03s] DEBUG: app-window.vala:1990: Loading state from /home/corrado/.cache/simple-scan/state
[+0,03s] DEBUG: app-window.vala:1969: Restoring window to 600x400 pixels
[+0,07s] DEBUG: scanner.vala:1548: sane_init () -> SANE_STATUS_GOOD
[+0,07s] DEBUG: scanner.vala:1554: SANE version 1.0.31
[+0,07s] DEBUG: scanner.vala:1615: Requesting redetection of scan devices
[+0,07s] DEBUG: scanner.vala:828: Processing request
[+0,44s] DEBUG: app-window.vala:2065: Saving state to /home/corrado/.cache/simple-scan/state
[+7,72s] DEBUG: scanner.vala:341: sane_get_devices () -> SANE_STATUS_GOOD
[+7,72s] DEBUG: scanner.vala:353: Device: name="escl:http://127.0.0.1:60001" vendor="HP" model="DeskJet 2600 series [665032] (USB 1)" type="flatbed scanner"
[+7,72s] DEBUG: scanner.vala:353: Device: name="hpaio:/usb/DeskJet_2600_series?serial=CN0569B27006PS" vendor="Hewlett-Packard" model="DeskJet_2600_series" type="all-in-one"
[+8,03s] DEBUG: app-window.vala:2065: Saving state to /home/corrado/.cache/simple-scan/state
[+10,96s] DEBUG: simple-scan.vala:1817: Requesting scan at 300 dpi from device 'hpaio:/usb/DeskJet_2600_series?serial=CN0569B27006PS'
[+10,96s] DEBUG: scanner.vala:1683: Scanner.scan ("hpaio:/usb/DeskJet_2600_series?serial=CN0569B27006PS", dpi=300, scan_mode=ScanMode.COLOR, depth=8, type=single, paper_width=0, paper_height=0, brightness=0, contrast=0, delay=3000ms)
[+10,96s] DEBUG: scanner.vala:828: Processing request
[+11,00s] DEBUG: scanner.vala:889: sane_open ("hpaio:/usb/DeskJet_2600_series?serial=CN0569B27006PS") -> SANE_STATUS_IO_ERROR
[+11,00s] WARNING: scanner.vala:893: Unable to open device: Error during device I/O
[+11,25s] DEBUG: app-window.vala:2065: Saving state to /home/corrado/.cache/simple-scan/state
[+11,76s] DEBUG: app-window.vala:2065: Saving state to /home/corrado/.cache/simple-scan/state
[+214,30s] DEBUG: app-window.vala:2065: Saving state to /home/corrado/.cache/simple-scan/state
[+217,01s] DEBUG: app-window.vala:2065: Saving state to /home/corrado/.cache/simple-scan/state

/home/corrado/.cache/simple-scan/state

[window]
width=600
height=400
is-maximized=false
is-fullscreen=false

[scanner]
scan-type=single

Same problem on Ubuntu 21.04 with a new version:

corrado@corrado-x7-hh-1201:~$ apt policy simple-scan
simple-scan:
  Installed: 3.38.1-1
  Candidate: 3.38.1-1
  Version table:
 *** 3.38.1-1 500
        500 http://archive.ubuntu.com/ubuntu hirsute/main amd64 Packages
        100 /var/lib/dpkg/status
corrado@corrado-x7-hh-1201:~$ simple-scan -d
[+0,00s] DEBUG: simple-scan.vala:2012: Starting simple-scan 3.38.1, PID=9389
[+0,00s] DEBUG: unsetenv() is not thread-safe and should not be used after threads are created
[+0,01s] DEBUG: _g_io_module_get_default: Found default implementation dconf (DConfSettingsBackend) for ‘gsettings-backend’
[+0,03s] DEBUG: app-window.vala:1990: Loading state from /home/corrado/.cache/simple-scan/state
[+0,03s] DEBUG: app-window.vala:1969: Restoring window to 600x400 pixels
[+0,07s] DEBUG: scanner.vala:1548: sane_init () -> SANE_STATUS_GOOD
[+0,07s] DEBUG: scanner.vala:1554: SANE version 1.0.31
[+0,07s] DEBUG: scanner.vala:1615: Requesting redetection of scan devices
[+0,07s] DEBUG: scanner.vala:828: Processing request
[+0,44s] DEBUG: app-window.vala:2065: Saving state to /home/corrado/.cache/simple-scan/state
[+7,72s] DEBUG: scanner.vala:341: sane_get_devices () -> SANE_STATUS_GOOD
[+7,72s] DEBUG: scanner.vala:353: Device: name="escl:http://127.0.0.1:60001" vendor="HP" model="DeskJet 2600 series [665032] (USB 1)" type="flatbed scanner"
[+7,72s] DEBUG: scanner.vala:353: Device: name="hpaio:/usb/DeskJet_2600_series?serial=CN0569B27006PS" vendor="Hewlett-Packard" model="DeskJet_2600_series" type="all-in-one"
[+8,03s] DEBUG: app-window.vala:2065: Saving state to /home/corrado/.cache/simple-scan/state
[+10,96s] DEBUG: simple-scan.vala:1817: Requesting scan at 300 dpi from device 'hpaio:/usb/DeskJet_2600_series?serial=CN0569B27006PS'
[+10,96s] DEBUG: scanner.vala:1683: Scanner.scan ("hpaio:/usb/DeskJet_2600_series?serial=CN0569B27006PS", dpi=300, scan_mode=ScanMode.COLOR, depth=8, type=single, paper_width=0, paper_height=0, brightness=0, contrast=0, delay=3000ms)
[+10,96s] DEBUG: scanner.vala:828: Processing request
[+11,00s] DEBUG: scanner.vala:889: sane_open ("hpaio:/usb/DeskJet_2600_series?serial=CN0569B27006PS") -> SANE_STATUS_IO_ERROR
[+11,00s] WARNING: scanner.vala:893: Unable to open device: Error during device I/O
[+11,25s] DEBUG: app-window.vala:2065: Saving state to /home/corrado/.cache/simple-scan/state
[+11,76s] DEBUG: app-window.vala:2065: Saving state to /home/corrado/.cache/simple-scan/state
[+214,30s] DEBUG: app-window.vala:2065: Saving state to /home/corrado/.cache/simple-scan/state
[+217,01s] DEBUG: app-window.vala:2065: Saving state to /home/corrado/.cache/simple-scan/state

/home/corrado/.cache/simple-scan/state

[window]
width=600
height=400
is-maximized=false
is-fullscreen=false

[scanner]
scan-type=single

Revision history for this message

corrado venturini (corradoventu) wrote on 2020-12-07:

Note: I have a similar(?) problem with xsane:
https://bugs.launchpad.net/ubuntu/+source/xsane/+bug/1907113

Revision history for this message

corrado venturini (corradoventu) wrote on 2020-12-08:

installation from gitlab Edit (108.1 KiB, text/plain)

Same problem with the new version from gitlab.

Revision history for this message

corrado venturini (corradoventu) wrote on 2020-12-08:

test new scan with debug Edit (2.7 KiB, text/plain)

test with debug

Revision history for this message

corrado venturini (corradoventu) wrote on 2020-12-08:

Note: the scanner seems OK because using skanlite i have no problems.

Revision history for this message

Bartosz Kosiorek (gang65) wrote on 2020-12-08:

It seems that the issue is with error:

Failed to delete autosaves: Error opening directory â/home/corrado/.cache/simple-scan/autosavesâ: No such file or directory

Could you please try to compress /home/corrado/.cache/simple-scan directory and attach it to bug report?

Revision history for this message

Bartosz Kosiorek (gang65) wrote on 2020-12-08:

Please try to change Paper Size and decrease DPI in application settings.

Try also rename /home/corrado/.cache/simple-scan directory.

Revision history for this message

corrado venturini (corradoventu) wrote on 2020-12-08:

#10

Screenshot from 2020-12-08 13-28-35.png Edit (59.9 KiB, image/png)

Renamed directory, ./_install/bin/simple-scan --debug gives the same problem.
changed Paper Size and decrease DPI - same problem
but I select 'single page' but then in preferences i see 'multiple pages from flatbed' it's correct?
see attached picture.
I also craeated a zip file from simple-scan folder and will attach with my next comment.

Revision history for this message

corrado venturini (corradoventu) wrote on 2020-12-08:

#11

Zip from /home/corrado/.cache/simple-scan Edit (1.6 KiB, application/zip)

attached Zip as requested from /home/corrado/.cache/simple-scan

Revision history for this message

corrado venturini (corradoventu) wrote on 2020-12-08:

#12

Sorry, in the 1st screen simple-scan proposed 'HP DeskJet_2600_series' an I accepted this, if I change and select the other one simple-scan works fine.
so You can consider the problem is solved
Thanks a lot

Revision history for this message

corrado venturini (corradoventu) wrote on 2020-12-08:

#13

Note: problem is solved for simple-scan 3.38.1-1 available in Ubuntu 21.04 where i can select the other entry for the scanner but NOT for simple-scan 3.36.3-0ubuntu0.20.04.0 distributed with Ubuntu 20.04 where only 'HP DeskJet_2600_series' is available.

Revision history for this message

Bartosz Kosiorek (gang65) wrote on 2020-12-08:

#14

Generally you have two scanner backends:
* "escl:http://127.0.0.1:60001" vendor="HP" model="DeskJet 2600 series [665032] (USB 1)"
* "hpaio:/usb/DeskJet_2600_series?serial=CN0569B27006PS" vendor="Hewlett-Packard" model="DeskJet_2600_series"

The first is not working correctly.
Could you please describe and attach the screenshot of issue that you cannot change scanner backend?

Revision history for this message

corrado venturini (corradoventu) wrote on 2020-12-08:

#15

Screenshot from 2020-12-08 14-52-31.png Edit (19.1 KiB, image/png)

The second option for the scanner appears also in Ubuntu 20.04 after running hp-doctor and so simple scan works also on Ubuntu 20.04.
BEFORE running hp-doctor I see the attached screenshot where if I click on the small arrow near 'HP Deskjet..' I DO NOT SEE the second option.

Revision history for this message

corrado venturini (corradoventu) wrote on 2020-12-08:

#16

Screenshot from 2020-12-08 17-56-49.png Edit (44.0 KiB, image/png)

Now from a different installation on same PC (but NO hp-doctor was run)
starting simple-scan I see the 1st window, I click on the small arrow near 'HP Deskjet..' I DO NOT SEE the second option (as in 2nd window) I click on 'Scan' and see the message in the 3rd picture.
Here in attachment the pictures, will attach simple-scan log in the next comment.

Revision history for this message

corrado venturini (corradoventu) wrote on 2020-12-08:

#17

simple-scan.zip Edit (1.6 KiB, application/zip)

From Ubuntu 20.10 (no hp-doctor was run) and
corrado@corrado-p3-groovy:~$ apt policy simple-scan
simple-scan:
  Installed: 3.36.4-1
  Candidate: 3.36.4-1
  Version table:
*** 3.36.4-1 500
        500 http://archive.ubuntu.com/ubuntu groovy/main amd64 Packages
        100 /var/lib/dpkg/status
corrado@corrado-p3-groovy:

Revision history for this message

corrado venturini (corradoventu) wrote on 2020-12-09:

#18

On a new install from Ubuntu 21.04 "Hirsute Hippo" - Alpha amd64 (20201207)
with
corrado@corrado-x5-hh-1207:~$ apt policy simple-scan
simple-scan:
  Installed: 3.38.1-1
  Candidate: 3.38.1-1
  Version table:
*** 3.38.1-1 500
        500 http://it.archive.ubuntu.com/ubuntu hirsute/main amd64 Packages
        100 /var/lib/dpkg/status
corrado@corrado-x5-hh-1207:~$
simple-scan works fine; printer was connected and power-on during installation.

On a different new install on same PC from the same ISO with the printer NOT connected at installation I had to run hp-doctor to solve the problem.

Revision history for this message

Bartosz Kosiorek (gang65) wrote on 2020-12-09:

#19

Generally it is not simple-scan issue. The isse do not exists in Ubuntu 21.04, because the Sane "
"escl" backends were improved.

Could you please attach logs from simple-scan and Ubuntu 21.04?

Revision history for this message

corrado venturini (corradoventu) wrote on 2020-12-09:

#20

simple-scan.zip Edit (3.7 KiB, application/zip)

corrado@corrado-x5-hh-1207:~$ inxi -Fx
System: Host: corrado-x5-hh-1207 Kernel: 5.8.0-25-generic x86_64 bits: 64 compiler: gcc v: 10.2.0
           Desktop: GNOME 3.38.1 Distro: Ubuntu 21.04 (Hirsute Hippo)
Machine: Type: Desktop Mobo: ASRock model: H110M-G/M.2 serial: <superuser/root required>
           UEFI: American Megatrends v: P1.10 date: 05/11/2017
CPU: Info: Dual Core model: Intel Core i3-7100 bits: 64 type: MT MCP arch: Kaby Lake rev: 9
           L2 cache: 3072 KiB
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 31199
           Speed: 800 MHz min/max: 800/3900 MHz Core speeds (MHz): 1: 800 2: 800 3: 800 4: 800
Graphics: Device-1: Intel HD Graphics 630 vendor: ASRock driver: i915 v: kernel bus ID: 00:02.0
           Device-2: ARC USB 2.0 Camera type: USB driver: uvcvideo bus ID: 1-8:6
           Display: x11 server: X.Org 1.20.9 driver: modesetting unloaded: fbdev,vesa
           resolution: 1920x1080~60Hz
           OpenGL: renderer: Mesa Intel HD Graphics 630 (KBL GT2) v: 4.6 Mesa 20.2.4 direct render: Yes
Audio: Device-1: Intel 100 Series/C230 Series Family HD Audio vendor: ASRock driver: snd_hda_intel
           v: kernel bus ID: 00:1f.3
           Device-2: Logitech QuickCam Pro 9000 type: USB driver: snd-usb-audio,uvcvideo bus ID: 1-2:3
           Sound Server: ALSA v: k5.8.0-25-generic
Network: Device-1: Intel Ethernet I219-V vendor: ASRock driver: e1000e v: 3.2.6-k port: f040
           bus ID: 00:1f.6
           IF: enp0s31f6 state: up speed: 100 Mbps duplex: full mac: 70:85:c2:44:7b:86
Drives: Local Storage: total: 2.05 TiB used: 7.62 GiB (0.4%)
           ID-1: /dev/nvme0n1 vendor: Kingston model: SKC2000M8250G size: 232.89 GiB
           ID-2: /dev/sda vendor: Toshiba model: DT01ACA100 size: 931.51 GiB
           ID-3: /dev/sdb vendor: Hitachi model: HDS721010CLA332 size: 931.51 GiB
Partition: ID-1: / size: 31.25 GiB used: 7.61 GiB (24.3%) fs: ext4 dev: /dev/nvme0n1p5
Swap: ID-1: swap-1 type: partition size: 8.00 GiB used: 1.8 MiB (0.0%) dev: /dev/sda2
Sensors: System Temperatures: cpu: 43.0 C mobo: N/A
           Fan Speeds (RPM): N/A
Info: Processes: 225 Uptime: 7h 29m Memory: 7.48 GiB used: 3.50 GiB (46.7%) Init: systemd runlevel: 5
           Compilers: gcc: N/A Packages: 1823 Shell: Bash v: 5.1.0-rc3 inxi: 3.1.09
corrado@corrado-x5-hh-1207:~$

corrado@corrado-x5-hh-1207:~$ inxi -Fx
System:    Host: corrado-x5-hh-1207 Kernel: 5.8.0-25-generic x86_64 bits: 64 compiler: gcc v: 10.2.0 
           Desktop: GNOME 3.38.1 Distro: Ubuntu 21.04 (Hirsute Hippo) 
Machine:   Type: Desktop Mobo: ASRock model: H110M-G/M.2 serial: <superuser/root required> 
           UEFI: American Megatrends v: P1.10 date: 05/11/2017 
CPU:       Info: Dual Core model: Intel Core i3-7100 bits: 64 type: MT MCP arch: Kaby Lake rev: 9 
           L2 cache: 3072 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 31199 
           Speed: 800 MHz min/max: 800/3900 MHz Core speeds (MHz): 1: 800 2: 800 3: 800 4: 800 
Graphics:  Device-1: Intel HD Graphics 630 vendor: ASRock driver: i915 v: kernel bus ID: 00:02.0 
           Device-2: ARC USB 2.0 Camera type: USB driver: uvcvideo bus ID: 1-8:6 
           Display: x11 server: X.Org 1.20.9 driver: modesetting unloaded: fbdev,vesa 
           resolution: 1920x1080~60Hz 
           OpenGL: renderer: Mesa Intel HD Graphics 630 (KBL GT2) v: 4.6 Mesa 20.2.4 direct render: Yes 
Audio:     Device-1: Intel 100 Series/C230 Series Family HD Audio vendor: ASRock driver: snd_hda_intel 
           v: kernel bus ID: 00:1f.3 
           Device-2: Logitech QuickCam Pro 9000 type: USB driver: snd-usb-audio,uvcvideo bus ID: 1-2:3 
           Sound Server: ALSA v: k5.8.0-25-generic 
Network:   Device-1: Intel Ethernet I219-V vendor: ASRock driver: e1000e v: 3.2.6-k port: f040 
           bus ID: 00:1f.6 
           IF: enp0s31f6 state: up speed: 100 Mbps duplex: full mac: 70:85:c2:44:7b:86 
Drives:    Local Storage: total: 2.05 TiB used: 7.62 GiB (0.4%) 
           ID-1: /dev/nvme0n1 vendor: Kingston model: SKC2000M8250G size: 232.89 GiB 
           ID-2: /dev/sda vendor: Toshiba model: DT01ACA100 size: 931.51 GiB 
           ID-3: /dev/sdb vendor: Hitachi model: HDS721010CLA332 size: 931.51 GiB 
Partition: ID-1: / size: 31.25 GiB used: 7.61 GiB (24.3%) fs: ext4 dev: /dev/nvme0n1p5 
Swap:      ID-1: swap-1 type: partition size: 8.00 GiB used: 1.8 MiB (0.0%) dev: /dev/sda2 
Sensors:   System Temperatures: cpu: 43.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Info:      Processes: 225 Uptime: 7h 29m Memory: 7.48 GiB used: 3.50 GiB (46.7%) Init: systemd runlevel: 5 
           Compilers: gcc: N/A Packages: 1823 Shell: Bash v: 5.1.0-rc3 inxi: 3.1.09 
corrado@corrado-x5-hh-1207:~$

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corrado venturini (corradoventu) wrote on 2021-01-13: CurrentDmesg.txt

#21

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tags:	added: apport-collected hirsute
description:	updated

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corrado venturini (corradoventu) wrote on 2021-01-13: Dependencies.txt

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corrado venturini (corradoventu) wrote on 2021-01-13:

#36

logs.zip Edit (14.4 KiB, application/zip)

I have again the same problem after recent updates.
term.log and history.log of the updates are in attachment

corrado@corrado-x6-hh-1214:~$ simple-scan --debug
[+0,00s] DEBUG: simple-scan.vala:2012: Starting simple-scan 3.38.1, PID=7368
[+0,00s] DEBUG: unsetenv() is not thread-safe and should not be used after threads are created
[+0,01s] DEBUG: _g_io_module_get_default: Found default implementation dconf (DConfSettingsBackend) for ‘gsettings-backend’
[+0,03s] DEBUG: app-window.vala:1990: Loading state from /home/corrado/.cache/simple-scan/state
[+0,03s] DEBUG: app-window.vala:1969: Restoring window to 735x734 pixels
[+0,07s] DEBUG: scanner.vala:1548: sane_init () -> SANE_STATUS_GOOD
[+0,07s] DEBUG: scanner.vala:1554: SANE version 1.0.31
[+0,07s] DEBUG: scanner.vala:1615: Requesting redetection of scan devices
[+0,07s] DEBUG: scanner.vala:828: Processing request
[+0,44s] DEBUG: app-window.vala:2065: Saving state to /home/corrado/.cache/simple-scan/state
[+7,66s] DEBUG: scanner.vala:341: sane_get_devices () -> SANE_STATUS_GOOD
[+7,66s] DEBUG: scanner.vala:353: Device: name="escl:http://127.0.0.1:60000" vendor="HP" model="DeskJet 2600 series [665032] (USB)" type="flatbed scanner"
[+7,66s] DEBUG: scanner.vala:353: Device: name="hpaio:/usb/DeskJet_2600_series?serial=CN0569B27006PS" vendor="Hewlett-Packard" model="DeskJet_2600_series" type="all-in-one"
[+7,98s] DEBUG: app-window.vala:2065: Saving state to /home/corrado/.cache/simple-scan/state
[+10,77s] DEBUG: simple-scan.vala:1817: Requesting scan at 300 dpi from device 'escl:http://127.0.0.1:60000'
[+10,77s] DEBUG: scanner.vala:1683: Scanner.scan ("escl:http://127.0.0.1:60000", dpi=300, scan_mode=ScanMode.COLOR, depth=8, type=single, paper_width=0, paper_height=0, brightness=0, contrast=0, delay=3000ms)
[+10,77s] DEBUG: scanner.vala:828: Processing request
[+10,77s] DEBUG: scanner.vala:889: sane_open ("escl:http://127.0.0.1:60000") -> SANE_STATUS_NO_MEM
[+10,77s] WARNING: scanner.vala:893: Unable to open device: Out of memory
[+11,63s] DEBUG: app-window.vala:2065: Saving state to /home/corrado/.cache/simple-scan/state
[+258,16s] DEBUG: app-window.vala:2065: Saving state to /home/corrado/.cache/simple-scan/state
[+263,04s] DEBUG: autosave-manager.vala:201: Deleting autosave records
[+263,04s] DEBUG: scanner.vala:1711: Stopping scan thread
[+263,04s] DEBUG: scanner.vala:828: Processing request
[+263,05s] DEBUG: scanner.vala:1722: sane_exit ()
corrado@corrado-x6-hh-1214:~$

I have again the same problem after recent updates.
term.log and history.log of the updates are in attachment

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Uriel Tunn (u2n) wrote on 2023-02-07:

#37

This is a widely reported "bug" that is fixed (for many/all) by installing two packages:

sane-airscan
and
ipp-usb

These need to be included in all standard distros so that scanning will work out-of-the-box.

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corrado venturini (corradoventu) wrote on 2023-02-08:

#38

both sane-airscan and ipp-usb are installed on my Lunar and simple-scan works fine with my HP 2630
corrado@corrado-n4-lunar:~$ apt policy sane-airscan
sane-airscan:
  Installed: 0.99.27-1build1
  Candidate: 0.99.27-1build1
  Version table:
*** 0.99.27-1build1 500
        500 http://archive.ubuntu.com/ubuntu lunar/main amd64 Packages
        100 /var/lib/dpkg/status
corrado@corrado-n4-lunar:~$ apt policy ipp-usb
ipp-usb:
  Installed: 0.9.23-1
  Candidate: 0.9.23-1
  Version table:
*** 0.9.23-1 500
        500 http://archive.ubuntu.com/ubuntu lunar/main amd64 Packages
        100 /var/lib/dpkg/status
corrado@corrado-n4-lunar:~$

corrado venturini (corradoventu) on 2023-09-19

Changed in simple-scan (Ubuntu):
status:	New → Fix Released

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Ubuntusimple-scan package

simple-scan unable to connect scanner HP 2630

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simple-scan package