After installing kernel 5.8.0-29, my Wacom One tablet is not recognized

Bug #1905074 reported by Angela Winner
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

The tablet does not work when plugged in, and in Settings -> Mouse and Touchpad the tablet is not shown in the list of devices.
(The tablet works and is included in the device list when I revert to 5.8.0-28.)
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.12
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: awinner 1168 F.... pulseaudio
 /dev/snd/controlC0: awinner 1168 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: XFCE
DistroRelease: Linux Mint 20
InstallationDate: Installed on 2020-11-07 (13 days ago)
InstallationMedia: Linux Mint 20 "Ulyana" - Release amd64 20200624
IwConfig:
 lo no wireless extensions.

 enp4s0 no wireless extensions.
MachineType: System manufacturer System Product Name
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-29-generic root=UUID=34d89dcc-467c-41a8-b965-8e933ce100d6 ro quiet splash
ProcVersionSignature: Ubuntu 5.8.0-29.31~20.04.1-generic 5.8.14
RelatedPackageVersions:
 linux-restricted-modules-5.8.0-29-generic N/A
 linux-backports-modules-5.8.0-29-generic N/A
 linux-firmware 1.187.4
RfKill:

Tags: ulyana
Uname: Linux 5.8.0-29-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dialout dip fax floppy lpadmin plugdev sambashare sudo tape video
_MarkForUpload: True
dmi.bios.date: 10/21/2020
dmi.bios.release: 5.17
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2802
dmi.board.asset.tag: Default string
dmi.board.name: TUF GAMING X570-PLUS
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2802:bd10/21/2020:br5.17:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnTUFGAMINGX570-PLUS:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Revision history for this message
Angela Winner (angwinner) wrote :
Revision history for this message
Angela Winner (angwinner) wrote :
description: updated
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1905074/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1905074

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Angela Winner (angwinner) wrote :

I installed apport with Synaptic and ran
apport-collect 1905074
as requested. It appeared to work. I hope this helped!

I changed the status to Confirmed.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
tags: added: apport-collected ulyana
description: updated
Revision history for this message
Angela Winner (angwinner) wrote : AlsaInfo.txt

apport information

Revision history for this message
Angela Winner (angwinner) wrote : CRDA.txt

apport information

Revision history for this message
Angela Winner (angwinner) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Angela Winner (angwinner) wrote : Lspci.txt

apport information

Revision history for this message
Angela Winner (angwinner) wrote : Lspci-vt.txt

apport information

Revision history for this message
Angela Winner (angwinner) wrote : Lsusb.txt

apport information

Revision history for this message
Angela Winner (angwinner) wrote : Lsusb-t.txt

apport information

Revision history for this message
Angela Winner (angwinner) wrote : Lsusb-v.txt

apport information

Revision history for this message
Angela Winner (angwinner) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Angela Winner (angwinner) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Angela Winner (angwinner) wrote : ProcEnviron.txt

apport information

Revision history for this message
Angela Winner (angwinner) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Angela Winner (angwinner) wrote : ProcModules.txt

apport information

Revision history for this message
Angela Winner (angwinner) wrote : PulseList.txt

apport information

Revision history for this message
Angela Winner (angwinner) wrote : UdevDb.txt

apport information

Revision history for this message
Angela Winner (angwinner) wrote : WifiSyslog.txt

apport information

Revision history for this message
Angela Winner (angwinner) wrote : acpidump.txt

apport information

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.