No sound after upgrade to linux-image-5.4.0-54-generic

[Jeffrey Walton]

Hi Everyone,

Just a heads up here... I'm working on Zorin OS 15.3, which is based on Ubuntu Bionic.

I upgrade from the linux-image-5.4.0-53-generic kernel to the linux-image-5.4.0-54-generic kernel. After the upgrade to the 5.4.0-54 kernel sound stopped working. Settings showed a "Dummy Output" device and no others.

A quick lsmod for snd_hda_intel showed the driver was not loaded. I was not able to load the Intel driver manually.

I think there may be some sound driver problems with linux-image-5.4.0-54-generic.

The user wanted her sound so I had to remove the 5.4.0-54 kernel. I won't be able to help troubleshoot it. If someone could make a quick pass on the module build results to ensure the drivers are being built for 5.4.0-54, it would be appreciated.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1904757

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Youssef (youssef112233)]

I have the same issue, this is a real issue

[Youssef (youssef112233)]

I use ubuntu 20.04 with kernel
Linux version 5.4.0-54-generic (buildd@lcy01-amd64-024) (gcc version 9.3.0 (Ubuntu 9.3.0-17ubuntu1~20.04)) #60-Ubuntu SMP Fri Nov 6 10:37:59 UTC 2020

And I have only "Dummy Output", and sound not working, no headphone no speaker working...

[Youssef (youssef112233)]

I tried to apport-collect for this bug, but I'm not the owner of the bug, I can't do it.

[Youssef (youssef112233)]

I upgraded from ubuntu 18.04 to 20.04 today

[Matthias (bini1983)]

I have the same issue with sound via HDMI since kernel 5.4.0-54-generic (I'm using NVIDIA GP107GL High Definition Audio, see system settings below). The issue exists also with kernel 5.4.0-56-generic.

As Youssef mentioned, the audio device is not shown, but a "Dummy Output".
In contrast to Youssef, my headphones are working, when connected, but I suppose, they are working due to my separate intel audio control (see system settings below).

Here are my current system settings:

System: Kernel: 5.4.0-56-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: Cinnamon 4.6.7
           wm: muffin dm: LightDM Distro: Linux Mint 20 Ulyana base: Ubuntu 20.04 focal
Machine: Type: Desktop Mobo: MEDION model: H110H4-EM2 v: 1.0 serial: <filter>
           UEFI: American Megatrends v: 110M2W0X.203 date: 01/05/2017
CPU: Topology: Quad Core model: Intel Core i5-7400 bits: 64 type: MCP arch: Kaby Lake rev: 9
           L2 cache: 6144 KiB
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 24000
           Speed: 3399 MHz min/max: 800/3500 MHz Core speeds (MHz): 1: 3399 2: 3397 3: 3397
           4: 3491
Graphics: Device-1: NVIDIA GP107 [GeForce GTX 1050] vendor: Elite Systems driver: nvidia
           v: 455.38 bus ID: 01:00.0 chip ID: 10de:1c81
           Display: x11 server: X.Org 1.20.8 driver: nvidia resolution: 1600x900~60Hz
           OpenGL: renderer: GeForce GTX 1050/PCIe/SSE2 v: 4.6.0 NVIDIA 455.38 direct render: Yes
Audio: Device-1: Intel 100 Series/C230 Series Family HD Audio vendor: Elite Systems
           driver: snd_hda_intel v: kernel bus ID: 00:1f.3 chip ID: 8086:a170
           Device-2: NVIDIA GP107GL High Definition Audio vendor: Elite Systems
           driver: snd_hda_intel v: kernel bus ID: 01:00.1 chip ID: 10de:0fb9
           Sound Server: ALSA v: k5.4.0-56-generic

Hopefully this helps to solve the problem.

Kind regards
Matthias

[Kai-Heng Feng (kaihengfeng)]

Please run `apport-collect 1904757`.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]