System froze after wake from sleep

[Skpr]

I have a Dell XPS 9300. After waking from sleep, the machine froze (unresponsive to keyboard and mouse) and needed to be restarted.

I've attached logs from running:

journalctl -b -1 --no-hostname -k > ~/dmesg.txt

Any help would be appreciated.

Kim

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-51-generic 5.4.0-51.56
ProcVersionSignature: Ubuntu 5.4.0-51.56-generic 5.4.65
Uname: Linux 5.4.0-51-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.9
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: kim 2635 F.... pulseaudio
 /dev/snd/pcmC0D0p: kim 2635 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Mon Oct 19 15:41:49 2020
InstallationDate: Installed on 2020-09-16 (32 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
MachineType: Dell Inc. XPS 13 9300
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-51-generic root=UUID=17be153f-3281-48bf-86c6-7d4af7253015 ro quiet splash pci=noaer mitigations=off vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-51-generic N/A
 linux-backports-modules-5.4.0-51-generic N/A
 linux-firmware 1.187.3
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/13/2020
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.0
dmi.board.name: 0WX9VX
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.2.0:bd08/13/2020:svnDellInc.:pnXPS139300:pvr:rvnDellInc.:rn0WX9VX:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 9300
dmi.product.sku: 096D
dmi.sys.vendor: Dell Inc.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Alex Hung (alexhung)]

There are many i915 warnings in dmesg.txt

Oct 19 14:33:05 kernel: ------------[ cut here ]------------
Oct 19 14:33:05 kernel: WARN_ON(is_mst && (port == PORT_A || port == PORT_E))
Oct 19 14:33:05 kernel: WARNING: CPU: 3 PID: 2246 at drivers/gpu/drm/i915/display/intel_ddi.c:3179 intel_ddi_pre_enable_dp.isra.0+0x20f/0x430 [i915]
Oct 19 14:33:05 kernel: Modules linked in: snd_usb_audio snd_usbmidi_lib hid_magicmouse cdc_ether usbnet cdc_acm hid_apple r8152 mii typec_displayport rfcomm ccm aufs cmac algif_hash algif_skcipher overlay af_alg bnep snd_hda_codec_hdmi binfmt_misc btusb btrtl btbcm btintel uvcvideo bluetooth videobuf2_vmalloc videobuf2_memops videobuf2_v4l2 videobuf2_common ecdh_generic videodev ecc mc nls_iso8859_1 mei_hdcp snd_sof_pci snd_sof_intel_hda_common intel_rapl_msr snd_soc_hdac_hda snd_sof_intel_hda snd_sof_intel_byt snd_sof_intel_ipc snd_sof snd_sof_xtensa_dsp snd_hda_ext_core snd_soc_acpi_intel_match snd_soc_acpi snd_hda_codec_realtek snd_soc_core snd_hda_codec_generic snd_compress ac97_bus snd_pcm_dmaengine snd_hda_intel snd_intel_dspcfg dell_laptop x86_pkg_temp_thermal ledtrig_audio intel_powerclamp snd_hda_codec coretemp snd_hda_core snd_hwdep kvm_intel snd_pcm kvm snd_seq_midi snd_seq_midi_event crct10dif_pclmul snd_rawmidi ghash_clmulni_intel dell_wmi aesni_intel iwlmvm crypto_simd cryptd
Oct 19 14:33:05 kernel: glue_helper snd_seq mac80211 dell_smbios snd_seq_device rapl dcdbas libarc4 intel_cstate snd_timer i915 snd input_leds serio_raw wmi_bmof dell_wmi_descriptor iwlwifi intel_wmi_thunderbolt rtsx_pci_ms hid_sensor_als hid_sensor_trigger drm_kms_helper industrialio_triggered_buffer kfifo_buf hid_sensor_iio_common industrialio mei_me memstick i2c_algo_bit 8250_dw fb_sys_fops ucsi_acpi soundcore processor_thermal_device joydev syscopyarea typec_ucsi intel_rapl_common mei cros_ec_ishtp cfg80211 hid_multitouch sysfillrect cros_ec sysimgblt intel_soc_dts_iosf mac_hid typec int3403_thermal int340x_thermal_zone intel_hid sparse_keymap int3400_thermal acpi_thermal_rel acpi_pad acpi_tad sch_fq_codel parport_pc ppdev lp parport drm ip_tables x_tables autofs4 wacom usbhid hid_sensor_hub hid_generic intel_ishtp_loader intel_ishtp_hid rtsx_pci_sdmmc crc32_pclmul psmouse nvme intel_ish_ipc intel_lpss_pci intel_ishtp i2c_i801 intel_lpss rtsx_pci nvme_core thunderbolt idma64 virt_dma wmi i2c_hid
Oct 19 14:33:05 kernel: hid video pinctrl_icelake pinctrl_intel
Oct 19 14:33:05 kernel: CPU: 3 PID: 2246 Comm: Xorg Tainted: G W 5.4.0-51-generic #56-Ubuntu
Oct 19 14:33:05 kernel: Hardware name: Dell Inc. XPS 13 9300/0WX9VX, BIOS 1.2.0 08/13/2020
Oct 19 14:33:05 kernel: RIP: 0010:intel_ddi_pre_enable_dp.isra.0+0x20f/0x430 [i915]
Oct 19 14:33:05 kernel: Code: ff ff 83 f8 0a bf 00 00 00 00 49 0f 44 fc 48 89 7d c0 e9 4b fe ff ff 48 c7 c6 e0 9a b3 c0 48 c7 c7 43 09 b5 c0 e8 ec 34 e0 fa <0f> 0b e9 ae fe ff ff 41 8b 54 24 70 8b 75 a8 4c 89 e7 e8 8a c7 ff
Oct 19 14:33:05 kernel: RSP: 0018:ffffb14242a1f810 EFLAGS: 00010282
Oct 19 14:33:05 kernel: RAX: 0000000000000000 RBX: ffff9fa3a3dbf000 RCX: 0000000000000000
Oct 19 14:33:05 kernel: RDX: 0000000000000035 RSI: ffffffffbd3955d5 RDI: 0000000000000246
Oct 19 14:33:05 kernel: RBP...

[Alex Hung (alexhung)]

You can also try to use s3 (deep) instead of s2idle: echo deep | sudo tee /sys/power/mem_sleep

to change back, simply reboot or "echo s2idle | sudo tee /sys/power/mem_sleep"

[Alex Hung (alexhung)]

You can also try Ubuntu OEM kernel: https://wiki.ubuntu.com/Kernel/OEMKernel

[Skpr (skpr)]

Thanks Alex!