HPLIP with OfficeJET 4654: error (5012)

[Giuseppe Gaia]

Hi.
I have installed Ubuntu 20.04 and HPLIP 3.20.9.
I have a printer HP OfficeJET 4654.

It doesn't work. The error is: Device communication error (5012).

I have installed HP in both mode: choosing the Distro for Ubuntu the first time and installing from file TAR.GZ. In both cases I have this connection ERROR, but now, from TAR.GZ phyton is installed correctly.

Could you help me?
Best regards.
Beppe
_____________________________________________________________________________________________
HP-CHECK Log:

/usr/bin/hp-check:685: SyntaxWarning: "is not" with a literal. Did you mean "!="?
  if 'getfacl' not in g and '' is not g and 'file' not in g:
Saving output in log file: /home/bmsm/hp-check.log

HP Linux Imaging and Printing System (ver. 3.20.9)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

\Gtk-Message: 19:23:53.573: Failed to load module "canberra-gtk-module"

---------------
| SYSTEM INFO |
---------------

 Kernel: 5.4.0-48-generic #52-Ubuntu SMP Thu Sep 10 10:58:49 UTC 2020 GNU/Linux
 Host: bmsm-Aspire-7720
 Proc: 5.4.0-48-generic #52-Ubuntu SMP Thu Sep 10 10:58:49 UTC 2020 GNU/Linux
 Distribution: 12 20.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.20.9
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 20.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.20.9

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.20.9
html=/usr/share/doc/hplip-3.20.9
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.20.9
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1602086380
pending_upgrade_time = 0
latest_available_version = 3.17.10

[last_used]
device_uri = hp:/usb/OfficeJet_4650_series?serial=TH58V2H23M0662

[installation]
date_time = 10/07/20 19:23:55
version = 3.20.9

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3.1 OK 'CUPS Scheduler is running'
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
Gtk-Message: 19:23:57.179: Failed to load module "canberra-gtk-module"
Gtk-Message: 19:23:57.280: Failed to load module "canberra-gtk-module"
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 network network -wget OPTIONAL - 1.20.3 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

------------------------
| General Dependencies |
------------------------

 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3.1 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.3.1 OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 sane SANE - Scanning library REQUIRED - - OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 libavahi-dev libavahi-dev REQUIRED - - OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.2 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 python3-pyqt5-dbus PyQt 5 DBus - DBus Support for PyQt5 OPTIONAL 5.0 5.14.1 OK -
 python3-pyqt5 PyQt 5- Qt interface for Python (for Qt version 4.x) REQUIRED 5.0 5.14.1 OK -
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
 python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 3.8.2 OK -
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 7.0.0 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.34 OK -

--------------
| COMPILEDEP |
--------------

 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -

---------------------
| Python Extentions |
---------------------

 cupsext CUPS-Extension REQUIRED - 3.20.9 OK -
 hpmudext IO-Extension REQUIRED - 3.20.9 OK -

----------------------
| Scan Configuration |
----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.20.9 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.20.9 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/OfficeJet_4650_series?serial=TH58V2H23M0662' is a Hewlett-Packard OfficeJet_4650_series all-in-one
device `hpaio:/net/officejet_4650_series?ip=192.168.1.232&queue=false' is a Hewlett-Packard officejet_4650_series all-in-one
device `escl:https://192.168.1.232:443' is a ESCL HP OfficeJet 4650 series [609D7F] SSL flatbed scanner
device `escl:http://127.0.0.1:60000' is a ESCL OfficeJet 4650 series [TH58V2H23M0662] flatbed scanner
device `escl:http://192.168.1.232:8080' is a ESCL HP OfficeJet 4650 series [609D7F] flatbed scanner

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ------------------------
  hp:/usb/OfficeJet_4650_series?se HP OfficeJet 4650 series
  rial=TH58V2H23M0662

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_OfficeJet_4650_series_609D7F_
--------------------------------
Type: Unknown
Device URI: implicitclass://HP_OfficeJet_4650_series_609D7F_/
PPD: /etc/cups/ppd/HP_OfficeJet_4650_series_609D7F_.ppd
warning: Failed to read /etc/cups/ppd/HP_OfficeJet_4650_series_609D7F_.ppd ppd file
PPD Description:
Printer status: la stampante HP_OfficeJet_4650_series_609D7F_ è inattiva. è stata abilitata da mer 7 ott 2020, 18:13:27
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

HPlip-OfficeJet-4650-series
---------------------------
Type: Printer
Device URI: hp:/usb/OfficeJet_4650_series?serial=TH58V2H23M0662
PPD: /etc/cups/ppd/HPlip-OfficeJet-4650-series.ppd
warning: Failed to read /etc/cups/ppd/HPlip-OfficeJet-4650-series.ppd ppd file
PPD Description:
Printer status: la stampante HPlip-OfficeJet-4650-series è inattiva. è stata abilitata da mer 7 ott 2020, 18:46:09
error: Unable to communicate with device (code=12): hp:/usb/OfficeJet_4650_series?serial=TH58V2H23M0662
error: Device not found
error: Communication status: Failed

OfficeJet_4650_series_TH58V2H23M0662_
-------------------------------------
Type: Unknown
Device URI: implicitclass://OfficeJet_4650_series_TH58V2H23M0662_/
PPD: /etc/cups/ppd/OfficeJet_4650_series_TH58V2H23M0662_.ppd
warning: Failed to read /etc/cups/ppd/OfficeJet_4650_series_TH58V2H23M0662_.ppd ppd file
PPD Description:
Printer status: la stampante OfficeJet_4650_series_TH58V2H23M0662_ è inattiva. è stata abilitata da mer 7 ott 2020, 18:31:04
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

--------------
| PERMISSION |
--------------

USB HPlip-OfficeJet-4650-series Required - - OK Node:'/dev/bus/usb/002/005' Perm:' root lp rw- rw- rw- rw- r--'

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 1
Total Warnings: 2

Done.

[Giuseppe Gaia (beppe-ub)]

Hi.
I've attached file with log of hp-check -t.

Thanks for your help.

Best regards.
Beppe

[brian_p (claremont102)]

> I have installed Ubuntu 20.04 and HPLIP 3.20.9.
> I have a printer HP OfficeJET 4654.

> It doesn't work. The error is: Device communication error

This issue is highly likely to have nothing to do with HPLIP.
It is suggested that you read the IPP-over-USB sections at

  https://wiki.debian.org/CUPSDriverlessPrinting

and formulate a strategy. ippusbxd (not ipp-usb) is used on
Ubuntu 20.04.

==
Brian.

[Giuseppe Gaia (beppe-ub)]

Hello.
Sorry for delay. I had some problems. :(

But now I solved my problem: it is was necessary uninstall ippusbxd from system as described in the last part of this link (in italian)
https://forum.ubuntu-it.org/viewtopic.php?f=9&t=642158&hilit=hp+officejet&start=20).

The printer in this link was different from mine, but the solution was the same. :)

Now HPLIP works well with my printer & scan.

Thanks a lot to all.
Best regards.
Beppe

[Giuseppe Gaia (beppe-ub)]

Hello,
as described above the issue is solved.

This message can changed to confirmed.

Best regards.
Beppe