no printing possible with HP Officejet Pro 276 dw # 7s8d6f87

[Josef Huber]

no printing possible under Linux-Mint V20, under Linux-Mint V19.3 and under Windows 10 no problem
HP Linux Imaging and Printing System (ver. 3.20.3)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.20.3)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.



Checking for Deprecated items....
No Deprecated items are found


Checking for HPLIP updates....


Checking for Dependencies....

---------------
| SYSTEM INFO |
---------------

 Kernel: 5.4.0-48-generic #52-Ubuntu SMP Thu Sep 10 10:58:49 UTC 2020 GNU/Linux
 Host: johu-MS-7B79
 Proc: 5.4.0-48-generic #52-Ubuntu SMP Thu Sep 10 10:58:49 UTC 2020 GNU/Linux
 Distribution: linuxmint 20
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.20.3
HPLIP-Home: /usr/share/hplip

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.20.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.20.3
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[fax]
email_address =
voice_phone =

[installation]
date_time = 10/03/20 07:20:39
version = 3.20.3

[last_used]
device_uri = "hp:/usb/HP_Officejet_Pro_276dw_MFP?serial=CN35U13GHS"
printer_name = HP-HP-Officejet-Pro-276dw-MFP
working_dir = .

[polling]
device_list =
enable = false
interval = 5

[refresh]
enable = true
rate = 30
type = 1

[settings]
systray_messages = 1
systray_visible = 0

[upgrade]
last_upgraded_time = 1593753928
notify_upgrade = true
pending_upgrade_time = 0

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

 error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
 error: dbus DBus - Message bus system REQUIRED - 1.12.16 MISSING 'DBUS may not be installed or not running'
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 network network -wget OPTIONAL - 1.20.3 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

------------------------
| General Dependencies |
------------------------

 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - OK -
 cups-image CUPS image - CUPS image development files REQUIRED - - OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 sane SANE - Scanning library REQUIRED - - OK -
 error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed'
 error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'
 error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 MISSING 'libcrypto needs to be installed'
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.2 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
 error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
 python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 3.8.2 OK -
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 7.0.0 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.34 OK -

--------------
| COMPILEDEP |
--------------

 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -

---------------------
| Python Extentions |
---------------------

 cupsext CUPS-Extension REQUIRED - 3.20.3 OK -
 hpmudext IO-Extension REQUIRED - 3.20.3 OK -

----------------------
| Scan Configuration |
----------------------

'/etc/sane.d/dll.d/hpaio' not found.
 hpaio HPLIP-SANE-Backend REQUIRED - 3.20.3 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.20.3 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

ColorLaserJet5-TurboPrint
-------------------------
Type: Unknown
Device URI: parallel:/dev/lp0
PPD: /etc/cups/ppd/ColorLaserJet5-TurboPrint.ppd
PPD Description:
Printer status: Drucker ColorLaserJet5-TurboPrint druckt jetzt ColorLaserJet5-TurboPrint-77. Aktiviert seit Sa 03 Okt 2020 07:04:53
 TurboPrint: Druck Seite 1, 15% gedruckt...

HP-OFFICEJETPRO-276DW
---------------------
Type: Unknown
Device URI: http://hostname:631/ipp/port1
PPD: /etc/cups/ppd/HP-OFFICEJETPRO-276DW.ppd
PPD Description:
Printer status: Drucker HP-OFFICEJETPRO-276DW ist im Leerlauf. Aktiviert seit Mo 07 Sep 2020 19:58:59

HP_Officejet_Pro_276dw_MFP
--------------------------
Type: Printer
Device URI: hp:/usb/HP_Officejet_Pro_276dw_MFP?serial=CN35U13GHS
PPD: /etc/cups/ppd/HP_Officejet_Pro_276dw_MFP.ppd
PPD Description:
Printer status: Drucker HP_Officejet_Pro_276dw_MFP ist im Leerlauf. Aktiviert seit Do 01 Okt 2020 17:19:22

HP_Officejet_Pro_276dw_MFP_CN35U13GHS_
--------------------------------------
Type: Unknown
Device URI: implicitclass://HP_Officejet_Pro_276dw_MFP_CN35U13GHS_/
PPD: /etc/cups/ppd/HP_Officejet_Pro_276dw_MFP_CN35U13GHS_.ppd
PPD Description:
Printer status: Drucker HP_Officejet_Pro_276dw_MFP_CN35U13GHS_ ist im Leerlauf. Aktiviert seit Fr 02 Okt 2020 16:27:53

HP_Officejet_Pro_276dw_MFP_fax
------------------------------
Type: Fax
Device URI: hpfax:/usb/HP_Officejet_Pro_276dw_MFP?serial=CN35U13GHS
PPD: /etc/cups/ppd/HP_Officejet_Pro_276dw_MFP_fax.ppd
PPD Description:
Printer status: Drucker HP_Officejet_Pro_276dw_MFP_fax ist im Leerlauf. Aktiviert seit Do 01 Okt 2020 17:19:22

--------------
| PERMISSION |
--------------

Missing Required Dependencies
-----------------------------
Missing Optional Dependencies
-----------------------------
Missing Commands
----------------

ENTER SUDO PASSWORD
-------------------


Checking Permissions....


Checking for Configured Queues....


Checking for HP Properitery Plugin's....
No plug-in printers are configured.


Checking for Printer Status....
Turn On Printer and re-run hp-doctor
Turn On Printer and re-run hp-doctor

Diagnose completed...


More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html

[shivani mandora (shivani1708)]

Hi ,

Could you please install 3.20.9 hplip version from the web portal and check again ?

[Josef Huber (johub)]

cannot install this version of HPLIP on Linuxmint V20 does not work

MfG Josef Huber

Am 12.10.20 um 07:57 schrieb shivani mandora:
> Hi ,
>
> Could you please install 3.20.9 hplip version from the web portal and
> check again ?
>
> ** Changed in: hplip
> Status: New => In Progress
>