Ubuntu
linux package

Intel 9560 WLAN (8086:9df0) producing computer hanging and wifi breakdown

Bug #1896904 reported by Florian3 on 2020-09-24

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Undecided	Unassigned

Bug Description

If I do video conferences for example my wifi breaks down. I'm preety sure the it happens since I updated my WiFi router (FritzBox 7590 to Firmware 7.20). I was in contact with the manufacturer. They don't know any problems.

I checked dmesg and saw a lot of error messages. So i thought I should report a bug here.

Some times WiFi breaks down and comes up again after a few seconds, sometimes it will not come back and I have to restart the computer. Sometimes I can't even turn of WiFi in the Ubuntu menu. Settings telling me something link "network manager not available" (not sure what the exact message is).

All firmware updates are installed, I updated to the latest kernel and had the problem again.

The logs generated with "ubuntu-bug linux" in this ticket are with symptom "recovers after some seconds" with massive hanging of hole Ubuntu (was not able to move mouse / press strg+alt+t to open terminal).

Before I learned how to generate proper logs I saved output of dmesg. I will append some of this to this ticket. There are different error messages. Some without recovering. I will append more proper generated logs (ubuntu-bug linux) to this ticket if I get similar problems and if you would like to see them.

It's a ThinkPad T490, it's Ubuntu 20.04.1 LTS, it's a "Intel Corp. Intel 9560 WLAN (8086:9df0)" WiFi card.

fnpk@cl003287:~$ uname -a
Linux cl003287 5.4.0-48-generic #52-Ubuntu SMP Thu Sep 10 10:58:49 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux

fnpk@cl003287:~$ fwupdmgr get-updates
• Thunderbolt Controller has the latest available firmware version
• Prometheus has the latest available firmware version
• Prometheus IOTA Config has the latest available firmware version
• SAMSUNG MZVLB512HBJQ-000L7 has no available firmware updates
• System Firmware has the latest available firmware version
• UEFI Device Firmware has the latest available firmware version
• UEFI Device Firmware has the latest available firmware version
• UEFI Device Firmware has no available firmware updates
• UEFI Device Firmware has no available firmware updates

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-48-generic 5.4.0-48.52
ProcVersionSignature: Ubuntu 5.4.0-48.52-generic 5.4.60
Uname: Linux 5.4.0-48-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.8
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Thu Sep 24 09:06:55 2020
InstallationDate: Installed on 2020-01-10 (257 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
MachineType: LENOVO 20N2000KGE
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.4.0-48-generic root=/dev/mapper/vgubuntu-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-5.4.0-48-generic N/A
linux-backports-modules-5.4.0-48-generic N/A
linux-firmware 1.187.3
SourcePackage: linux
UpgradeStatus: Upgraded to focal on 2020-05-12 (134 days ago)
dmi.bios.date: 08/12/2020
dmi.bios.vendor: LENOVO
dmi.bios.version: N2IET91W (1.69 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20N2000KGE
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrN2IET91W(1.69):bd08/12/2020:svnLENOVO:pn20N2000KGE:pvrThinkPadT490:rvnLENOVO:rn20N2000KGE:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.family: ThinkPad T490
dmi.product.name: 20N2000KGE
dmi.product.sku: LENOVO_MT_20N2_BU_Think_FM_ThinkPad T490
dmi.product.version: ThinkPad T490
dmi.sys.vendor: LENOVO
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.8
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-01-10 (282 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
MachineType: LENOVO 20N2000KGE
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.4.0-51-generic root=/dev/mapper/vgubuntu-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-51.56-generic 5.4.65
RelatedPackageVersions:
linux-restricted-modules-5.4.0-51-generic N/A
linux-backports-modules-5.4.0-51-generic N/A
linux-firmware 1.187.3
Tags: focal
Uname: Linux 5.4.0-51-generic x86_64
UpgradeStatus: Upgraded to focal on 2020-05-12 (159 days ago)
UserGroups: adm cdrom dip docker lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/12/2020
dmi.bios.vendor: LENOVO
dmi.bios.version: N2IET91W (1.69 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20N2000KGE
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrN2IET91W(1.69):bd08/12/2020:svnLENOVO:pn20N2000KGE:pvrThinkPadT490:rvnLENOVO:rn20N2000KGE:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.family: ThinkPad T490
dmi.product.name: 20N2000KGE
dmi.product.sku: LENOVO_MT_20N2_BU_Think_FM_ThinkPad T490
dmi.product.version: ThinkPad T490
dmi.sys.vendor: LENOVO
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.12
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: fnpk 2301 F.... pulseaudio
/dev/snd/controlC2: fnpk 2301 F.... pulseaudio
/dev/snd/pcmC2D0p: fnpk 2301 F...m pulseaudio
/dev/snd/controlC0: fnpk 2301 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-01-10 (319 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
MachineType: LENOVO 20N2000KGE
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.4.0-54-generic root=/dev/mapper/vgubuntu-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-54.60-generic 5.4.65
RelatedPackageVersions:
linux-restricted-modules-5.4.0-54-generic N/A
linux-backports-modules-5.4.0-54-generic N/A
linux-firmware 1.187.4
Tags: focal
Uname: Linux 5.4.0-54-generic x86_64
UpgradeStatus: Upgraded to focal on 2020-05-12 (196 days ago)
UserGroups: adm cdrom dip docker lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/21/2020
dmi.bios.vendor: LENOVO
dmi.bios.version: N2IET92W (1.70 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20N2000KGE
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrN2IET92W(1.70):bd09/21/2020:svnLENOVO:pn20N2000KGE:pvrThinkPadT490:rvnLENOVO:rn20N2000KGE:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.family: ThinkPad T490
dmi.product.name: 20N2000KGE
dmi.product.sku: LENOVO_MT_20N2_BU_Think_FM_ThinkPad T490
dmi.product.version: ThinkPad T490
dmi.sys.vendor: LENOVO
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.13
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-12-02 (0 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
MachineType: LENOVO 20N2000KGE
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.4.0-56-generic root=UUID=84f864bd-9131-4aef-a37a-6d3fd43d5350 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-56.62-generic 5.4.73
RelatedPackageVersions:
linux-restricted-modules-5.4.0-56-generic N/A
linux-backports-modules-5.4.0-56-generic N/A
linux-firmware 1.187.4
Tags: focal
Uname: Linux 5.4.0-56-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/21/2020
dmi.bios.vendor: LENOVO
dmi.bios.version: N2IET92W (1.70 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20N2000KGE
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrN2IET92W(1.70):bd09/21/2020:svnLENOVO:pn20N2000KGE:pvrThinkPadT490:rvnLENOVO:rn20N2000KGE:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.family: ThinkPad T490
dmi.product.name: 20N2000KGE
dmi.product.sku: LENOVO_MT_20N2_BU_Think_FM_ThinkPad T490
dmi.product.version: ThinkPad T490
dmi.sys.vendor: LENOVO

See original description

Tags:

Revision history for this message

Florian3 (florian3) wrote on 2020-09-24:

dmesg output on other event with similar problem Edit (173.8 KiB, text/plain)
AlsaInfo.txt Edit (48.4 KiB, text/plain; charset="utf-8")
AudioDevicesInUse.txt Edit (300 bytes, text/plain; charset="utf-8")
CRDA.txt Edit (2.9 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (116.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.5 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (616 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (18.3 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.7 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (981 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (2.0 KiB, text/plain; charset="utf-8")
Lsusb-v.txt Edit (134.5 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (10.2 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (310 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (7.8 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (9.8 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (45.1 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (196 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (290.4 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (167.1 KiB, text/plain; charset="utf-8")

Revision history for this message

Florian3 (florian3) wrote on 2020-09-24:

another dmesg output on other event with similar problem Edit (207.2 KiB, text/plain)

And here another dmesg output on other event with similar problem

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2020-09-24: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Nathanael Anderson (nathanaela) wrote on 2020-10-01:

Dmesg output Edit (28.4 KiB, text/plain)

I can confirm this issue with a 9260 on on Kernel .48, booting back into .47 works.

Revision history for this message

Florian3 (florian3) wrote on 2020-10-19: AlsaInfo.txt

AlsaInfo.txt Edit (48.0 KiB, text/plain)

apport information

tags:	added: apport-collected
description:	updated

Revision history for this message

Florian3 (florian3) wrote on 2020-10-19: AudioDevicesInUse.txt

AudioDevicesInUse.txt Edit (300 bytes, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-10-19: CRDA.txt

CRDA.txt Edit (2.8 KiB, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-10-19: CurrentDmesg.txt

CurrentDmesg.txt Edit (106.5 KiB, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-10-19: IwConfig.txt

IwConfig.txt Edit (576 bytes, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-10-19: Lspci.txt

#10

Lspci.txt Edit (18.3 KiB, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-10-19: Lspci-vt.txt

#11

Lspci-vt.txt Edit (1.7 KiB, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-10-19: Lsusb.txt

#12

Lsusb.txt Edit (981 bytes, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-10-19: Lsusb-t.txt

#13

Lsusb-t.txt Edit (2.0 KiB, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-10-19: Lsusb-v.txt

#14

Lsusb-v.txt Edit (134.5 KiB, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-10-19: ProcCpuinfo.txt

#15

ProcCpuinfo.txt Edit (10.2 KiB, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-10-19: ProcCpuinfoMinimal.txt

#16

ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-10-19: ProcEnviron.txt

#17

ProcEnviron.txt Edit (310 bytes, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-10-19: ProcInterrupts.txt

#18

ProcInterrupts.txt Edit (7.8 KiB, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-10-19: ProcModules.txt

#19

ProcModules.txt Edit (9.7 KiB, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-10-19: PulseList.txt

#20

PulseList.txt Edit (41.0 KiB, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-10-19: RfKill.txt

#21

RfKill.txt Edit (196 bytes, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-10-19: UdevDb.txt

#22

UdevDb.txt Edit (291.7 KiB, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-10-19: WifiSyslog.txt

#23

WifiSyslog.txt Edit (164.8 KiB, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-10-19:

#24

I updated the kernel to 5.4.0-51-generic #56-Ubuntu SMP Mon Oct 5 14:28:49 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux and still have wifi issues :-(

Revision history for this message

Florian3 (florian3) wrote on 2020-10-19:

#25

Download full text (5.0 KiB)

After some time I found this also in the dmesg output:

After some time I found this also in the dmesg output:

[ 2005.931734] ------------[ cut here ]------------
[ 2005.931736] UMAC scan UID 0 status was not cleaned
[ 2005.931777] WARNING: CPU: 4 PID: 1438 at drivers/net/wireless/intel/iwlwifi/mvm/mac80211.c:1223 __iwl_mvm_mac_stop+0x14f/0x160 [iwlmvm]
[ 2005.931778] Modules linked in: snd_usb_audio hid_cherry snd_usbmidi_lib hid_generic usbhid hid ccm xt_conntrack xt_MASQUERADE nf_conntrack_netlink nfnetlink xfrm_user xfrm_algo xt_addrtype iptable_filter iptable_nat nf_nat nf_conntrack nf_defrag_ipv6 nf_defrag_ipv4 libcrc32c bpfilter br_netfilter bridge stp llc vboxnetadp(OE) vboxnetflt(OE) vboxdrv(OE) aufs bnep overlay nls_iso8859_1 mei_hdcp intel_rapl_msr snd_sof_pci snd_sof_intel_hda_common snd_soc_hdac_hda snd_sof_intel_hda snd_sof_intel_byt snd_hda_codec_hdmi snd_sof_intel_ipc snd_sof snd_sof_xtensa_dsp snd_hda_ext_core snd_soc_acpi_intel_match snd_soc_acpi snd_hda_codec_realtek snd_hda_codec_generic snd_soc_core snd_compress ac97_bus snd_pcm_dmaengine snd_hda_intel snd_intel_dspcfg snd_hda_codec snd_hda_core snd_hwdep snd_pcm x86_pkg_temp_thermal intel_powerclamp thinkpad_acpi nvram ledtrig_audio coretemp kvm_intel snd_seq_midi kvm snd_seq_midi_event btusb btrtl cdc_mbim uvcvideo iwlmvm btbcm cdc_wdm btintel videobuf2_vmalloc
[ 2005.931794]  videobuf2_memops videobuf2_v4l2 bluetooth snd_rawmidi videobuf2_common mac80211 cdc_ncm usbnet videodev rapl cdc_acm mii mc ecdh_generic intel_cstate ecc snd_seq libarc4 snd_seq_device snd_timer joydev input_leds serio_raw intel_wmi_thunderbolt wmi_bmof iwlwifi snd processor_thermal_device rtsx_pci_ms intel_rapl_common ucsi_acpi mei_me typec_ucsi cfg80211 mei memstick intel_soc_dts_iosf intel_pch_thermal typec soundcore int3403_thermal int340x_thermal_zone mac_hid int3400_thermal acpi_thermal_rel acpi_pad sch_fq_codel parport_pc ppdev lp parport ip_tables x_tables autofs4 dm_crypt crct10dif_pclmul crc32_pclmul ghash_clmulni_intel i915 rtsx_pci_sdmmc aesni_intel i2c_algo_bit crypto_simd drm_kms_helper cryptd glue_helper nvme syscopyarea sysfillrect nvme_core sysimgblt fb_sys_fops e1000e rtsx_pci drm psmouse intel_lpss_pci intel_lpss thunderbolt i2c_i801 idma64 virt_dma wmi pinctrl_cannonlake pinctrl_intel video
[ 2005.931815] CPU: 4 PID: 1438 Comm: NetworkManager Tainted: G           OE     5.4.0-51-generic #56-Ubuntu
[ 2005.931816] Hardware name: LENOVO 20N2000KGE/20N2000KGE, BIOS N2IET91W (1.69 ) 08/12/2020
[ 2005.931821] RIP: 0010:__iwl_mvm_mac_stop+0x14f/0x160 [iwlmvm]
[ 2005.931822] Code: 5f 04 00 00 74 0e 42 c7 84 a3 c4 1d 00 00 00 00 00 00 eb be 44 89 e6 48 c7 c7 e8 fd b6 c0 c6 05 87 5f 04 00 01 e8 bc 05 b7 d2 <0f> 0b eb d8 66 66 2e 0f 1f 84 00 00 00 00 00 66 90 0f 1f 44 00 00
[ 2005.931822] RSP: 0018:ffffb759008bfc20 EFLAGS: 00010282
[ 2005.931823] RAX: 0000000000000000 RBX: ffff930af8c41e48 RCX: 0000000000000006
[ 2005.931824] RDX: 0000000000000007 RSI: 0000000000000092 RDI: ffff930b065178c0
[ 2005.931824] RBP: ffffb759008bfc38 R08: 0000000000000583 R09: 0000000000000004
[ 2005.931825] R10: 0000000000000000 R11: 0000000000000001 R12: 0000000000000000
[ 2005.931825] R13: ffff930af8c42cc8 R14: ffff930af8c41e48 R15: ffff930af8c40f98
[ 2005.931826] FS:  00007f4de5281380(0000) GS:ffff930b06500000(0000) knlGS:0000000000000000
[ 2005.931827] CS:  0010 DS: 0000 ES: 0000 CR0: 0000000080050033
[ 2005.931827] CR2: 0000173a2d9cb7e8 CR3: 0000000679a60002 CR4: 00000000003606e0
[ 2005.931828] Call Trace:
[ 2005.931834]  iwl_mvm_mac_stop+0xbb/0xe0 [iwlmvm]
[ 2005.931847]  drv_stop+0x39/0x110 [mac80211]
[ 2005.931859]  ieee80211_stop_device+0x46/0x50 [mac80211]
[ 2005.931869]  ieee80211_do_stop+0x58e/0x830 [mac80211]
[ 2005.931879]  ieee80211_stop+0x1a/0x20 [mac80211]
[ 2005.931881]  __dev_close_many+0xa5/0x120
[ 2005.931883]  dev_close_many+0x91/0x150
[ 2005.931884]  dev_close.part.0+0x4a/0x70
[ 2005.931885]  dev_close+0x18/0x20
[ 2005.931898]  cfg80211_shutdown_all_interfaces+0x77/0xd0 [cfg80211]
[ 2005.931906]  cfg80211_rfkill_set_block+0x26/0x30 [cfg80211]
[ 2005.931907]  rfkill_set_block+0x9b/0x150
[ 2005.931909]  rfkill_fop_write+0x136/0x1e0
[ 2005.931910]  __vfs_write+0x1b/0x40
[ 2005.931911]  vfs_write+0xb9/0x1a0
[ 2005.931912]  ksys_write+0xb1/0xe0
[ 2005.931913]  __x64_sys_write+0x1a/0x20
[ 2005.931915]  do_syscall_64+0x57/0x190
[ 2005.931917]  entry_SYSCALL_64_after_hwframe+0x44/0xa9
[ 2005.931918] RIP: 0033:0x7f4de66f22cf
[ 2005.931919] Code: 89 54 24 18 48 89 74 24 10 89 7c 24 08 e8 29 fd ff ff 48 8b 54 24 18 48 8b 74 24 10 41 89 c0 8b 7c 24 08 b8 01 00 00 00 0f 05 <48> 3d 00 f0 ff ff 77 2d 44 89 c7 48 89 44 24 08 e8 5c fd ff ff 48
[ 2005.931920] RSP: 002b:00007fff0a7ac840 EFLAGS: 00000293 ORIG_RAX: 0000000000000001
[ 2005.931920] RAX: ffffffffffffffda RBX: 000055c8088655c5 RCX: 00007f4de66f22cf
[ 2005.931921] RDX: 0000000000000008 RSI: 00007fff0a7ac878 RDI: 0000000000000021
[ 2005.931921] RBP: 0000000000000021 R08: 0000000000000000 R09: 0000000000000001
[ 2005.931922] R10: 0000000000000000 R11: 0000000000000293 R12: 000055c80a7dd030
[ 2005.931922] R13: 0000000000000000 R14: 0000000000000000 R15: 000055c80a7cbc20
[ 2005.931924] ---[ end trace 11112b76bc09521d ]---

Revision history for this message

Florian3 (florian3) wrote on 2020-11-25:

#26

I waited some time, updated Ubuntu, kernel, BIOS/firmware and wifi router. Still have the same problems :-( Will add error report

description:

updated

Revision history for this message

Florian3 (florian3) wrote on 2020-11-25: AlsaInfo.txt

#27

AlsaInfo.txt Edit (48.5 KiB, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-11-25: CRDA.txt

#28

CRDA.txt Edit (2.9 KiB, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-11-25: CurrentDmesg.txt

#29

CurrentDmesg.txt Edit (215.6 KiB, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-11-25: IwConfig.txt

#30

IwConfig.txt Edit (618 bytes, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-11-25: Lspci.txt

#31

Lspci.txt Edit (18.3 KiB, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-11-25: Lspci-vt.txt

#32

Lspci-vt.txt Edit (1.7 KiB, text/plain)

apport information

Revision history for this message

Florian3 (florian3) wrote on 2020-11-25: Lsusb.txt

#33

Lsusb.txt Edit (981 bytes, text/plain)

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Florian3 (florian3) wrote on 2020-11-25: Lsusb-t.txt

#34

Lsusb-t.txt Edit (2.0 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-11-25: Lsusb-v.txt

#35

Lsusb-v.txt Edit (134.5 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-11-25: ProcCpuinfo.txt

#36

ProcCpuinfo.txt Edit (10.2 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-11-25: ProcCpuinfoMinimal.txt

#37

ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-11-25: ProcEnviron.txt

#38

ProcEnviron.txt Edit (310 bytes, text/plain)

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Florian3 (florian3) wrote on 2020-11-25: ProcInterrupts.txt

#39

ProcInterrupts.txt Edit (7.8 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-11-25: ProcModules.txt

#40

ProcModules.txt Edit (9.8 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-11-25: PulseList.txt

#41

PulseList.txt Edit (47.5 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-11-25: RfKill.txt

#42

RfKill.txt Edit (196 bytes, text/plain)

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Florian3 (florian3) wrote on 2020-11-25: UdevDb.txt

#43

UdevDb.txt Edit (292.3 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-11-25: WifiSyslog.txt

#44

WifiSyslog.txt Edit (486.8 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-11-25: acpidump.txt

#45

acpidump.txt Edit (1.1 MiB, text/plain)

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Florian3 (florian3) wrote on 2020-12-03:

#46

I reinstalled my notebook. Still have the same problems

description:

updated

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Florian3 (florian3) wrote on 2020-12-03: AlsaInfo.txt

#47

AlsaInfo.txt Edit (45.9 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-12-03: AudioDevicesInUse.txt

#48

AudioDevicesInUse.txt Edit (300 bytes, text/plain)

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Florian3 (florian3) wrote on 2020-12-03: CRDA.txt

#49

CRDA.txt Edit (2.9 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-12-03: CurrentDmesg.txt

#50

CurrentDmesg.txt Edit (251.8 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-12-03: IwConfig.txt

#51

IwConfig.txt Edit (580 bytes, text/plain)

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Florian3 (florian3) wrote on 2020-12-03: Lspci.txt

#52

Lspci.txt Edit (18.3 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-12-03: Lspci-vt.txt

#53

Lspci-vt.txt Edit (1.7 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-12-03: Lsusb.txt

#54

Lsusb.txt Edit (981 bytes, text/plain)

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Florian3 (florian3) wrote on 2020-12-03: Lsusb-t.txt

#55

Lsusb-t.txt Edit (2.0 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-12-03: Lsusb-v.txt

#56

Lsusb-v.txt Edit (134.5 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-12-03: ProcCpuinfo.txt

#57

ProcCpuinfo.txt Edit (10.2 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-12-03: ProcCpuinfoMinimal.txt

#58

ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-12-03: ProcEnviron.txt

#59

ProcEnviron.txt Edit (310 bytes, text/plain)

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Florian3 (florian3) wrote on 2020-12-03: ProcInterrupts.txt

#60

ProcInterrupts.txt Edit (7.2 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-12-03: ProcModules.txt

#61

ProcModules.txt Edit (8.7 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-12-03: PulseList.txt

#62

PulseList.txt Edit (44.0 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-12-03: RfKill.txt

#63

RfKill.txt Edit (196 bytes, text/plain)

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Florian3 (florian3) wrote on 2020-12-03: UdevDb.txt

#64

UdevDb.txt Edit (284.6 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-12-03: WifiSyslog.txt

#65

WifiSyslog.txt Edit (677.6 KiB, text/plain)

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Florian3 (florian3) wrote on 2020-12-03: acpidump.txt

#66

acpidump.txt Edit (1.1 MiB, text/plain)

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Kai-Heng Feng (kaihengfeng) wrote on 2020-12-14:

#67

Can you please make sure linux kernel is updated? I guess "iwlwifi: msix: limit max RX queues for 9000 family" can fix your issue.

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

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Florian3 (florian3) wrote on 2021-01-21:

#68

Thank you kaihengfeng. I'm not sure how I can install a newer version. It's my company notebook and I'm required to use secure boot and so I need signed kernels. I'll look for a correct one.

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Launchpad Janitor (janitor) wrote on 2021-03-23:

#69

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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Ubuntulinux package

Intel 9560 WLAN (8086:9df0) producing computer hanging and wifi breakdown

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