Can't boot into system after installing newer version of intel-microcode

Bug #1896888 reported by Kevin Yeh
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
intel-microcode (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

[Summary]
Can't boot into system after installing newer version of intel-microcode at the first time reboot.
If force power off then power on again, machine can boot and reboot normally.
original package version is intel-microcode 3.20180425.
newer package version is intel-microcode 3.20200609.

[Reproduce Steps]
1.Install OS from ubuntu-18.04.1-desktop-amd64.iso and Don't select "download updates while installing" option.
2.Run apt update.
2.Run apt install intel-microcode.
5.Run reboot.

[Results]
Expected:Boot into desktop.
Actual:Only see text "boot in insecure mode" then jump to black screen and no response even press ctrl+alt+del.

[Additional Information]
Base image:ubuntu-18.04.1-desktop-amd64
Product Name:Dell XPS 15 9550
BIOS Version:1.2.21
Kernel Version:4.15.0-118-generic
CPU:Intel i7-6700HQ
RAM:16GB
GPU:Intel Corp. - 8086:191b, nVidia - 10de:139b

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in intel-microcode (Ubuntu):
status: New → Confirmed
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