Touchpad stopped responding after upgrading to the latest kernel

Bug #1896655 reported by Mohd Abbas
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

No response from the touchpad at all!

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-48-generic 5.4.0-48.52
ProcVersionSignature: Ubuntu 5.4.0-48.52-generic 5.4.60
Uname: Linux 5.4.0-48-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27.9
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: cyberdragon 4832 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Wed Sep 23 00:29:00 2020
InstallationDate: Installed on 2020-07-25 (59 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 002: ID 1770:ff00 MSI EPF USB MSI EPF USB
 Bus 001 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
 Bus 001 Device 003: ID 8087:0aa7 Intel Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Micro-Star International Co., Ltd. GV62 7RD
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-48-generic root=UUID=c3805fb0-1532-4ac8-b55b-c18827942e04 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-48-generic N/A
 linux-backports-modules-5.4.0-48-generic N/A
 linux-firmware 1.187.3
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/23/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: E16J9IMS.324
dmi.board.asset.tag: Default string
dmi.board.name: MS-16J9
dmi.board.vendor: Micro-Star International Co., Ltd.
dmi.board.version: REV:1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Micro-Star International Co., Ltd.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrE16J9IMS.324:bd03/23/2018:svnMicro-StarInternationalCo.,Ltd.:pnGV627RD:pvrREV1.0:rvnMicro-StarInternationalCo.,Ltd.:rnMS-16J9:rvrREV1.0:cvnMicro-StarInternationalCo.,Ltd.:ct10:cvrN/A:
dmi.product.family: GV
dmi.product.name: GV62 7RD
dmi.product.sku: 16J9.3
dmi.product.version: REV:1.0
dmi.sys.vendor: Micro-Star International Co., Ltd.

Revision history for this message
Mohd Abbas (mohd-abbas) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.