[chtmax98090][Dell Chromebook 11 'candy'] Pulseaudio fails to detect card // Bluetooth and USB devices work but internal speakers do not work (gives dummy output)

Bug #1894917 reported by Areeb A
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
New
Undecided
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pulseaudio (Ubuntu)
New
Undecided
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Bug Description

To give some other background information:

Description: Ubuntu 20.04.1 LTS
Release: 20.04

pulseaudio:
  Installed: 1:13.99.1-1ubuntu3.6
  Candidate: 1:13.99.1-1ubuntu3.6
  Version table:
 *** 1:13.99.1-1ubuntu3.6 500
        500 http://us.archive.ubuntu.com/ubuntu focal-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     1:13.99.1-1ubuntu3.2 500
        500 http://security.ubuntu.com/ubuntu focal-security/main amd64 Packages
     1:13.99.1-1ubuntu3 500
        500 http://us.archive.ubuntu.com/ubuntu focal/main amd64 Packages

Linux is fairly new for me and any other information I need to provide can be given as long as I am told on how to retrieve it.

This system I am currently using is Dell Chromebook 11 (Candy MODEL) with 4 GB Ram and 16 GB of Har drive space. I am primarily using a Linux Distro such as Ubuntu or other distros in the same family. (This one is Linux Lite)
Audio will play from USB connected devices or Bluetooth speakers/headphones. Internal speakers do not work at this moment and give me Dummy Output. The configuration file in puvucontrol gives me HDMI outputs or surround sound but no option for the internal speakers.
I'm pretty sure my kernal driver is snd_hda-intel and tried loading different drivers from the file in '/etc/modprobe.d/alsa-base.conf' but to no avail.
I'm not sure if this certain device cannot produce output from a linux distro but I will be trying other resources. I've reinstalled Pulse audio, its base and reinstalled Linux on this machine multiple times.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: pulseaudio 1:13.99.1-1ubuntu3.6
ProcVersionSignature: Ubuntu 5.4.0-46.50-generic 5.4.60
Uname: Linux 5.4.0-46-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu27.9
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: areebcancode 1417 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: XFCE
Date: Tue Sep 8 17:24:36 2020
InstallationDate: Installed on 2020-09-01 (7 days ago)
InstallationMedia: Linux Lite 5.0 - Release amd64
SourcePackage: pulseaudio
Symptom: audio
Symptom_Card: Built-in Audio - HDA Intel PCH
Title: [chtmax98090 - chtmax98090, playback] Pulseaudio fails to detect card
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/03/2019
dmi.bios.vendor: coreboot
dmi.chassis.type: 3
dmi.chassis.vendor: GOOGLE
dmi.modalias: dmi:bvncoreboot:bvr:bd01/03/2019:svnGOOGLE:pnCandy:pvr1.0:cvnGOOGLE:ct3:cvr:
dmi.product.name: Candy
dmi.product.version: 1.0
dmi.sys.vendor: GOOGLE
modified.conffile..etc.pulse.default.pa: [modified]
mtime.conffile..etc.pulse.default.pa: 2020-09-03T17:56:09.564820

Revision history for this message
Areeb A (areebcancode) wrote :
summary: - [chtmax98090 - chtmax98090, playback] Pulseaudio fails to detect card //
- Bluetooth and USB devices work but internal speakers do not work (gives
- dummy output)
+ [chtmax98090][Dell Chromebook 11 'candy'] Pulseaudio fails to detect
+ card // Bluetooth and USB devices work but internal speakers do not work
+ (gives dummy output)
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