Kernel crashes with USB-to-serial device: urb 15 failed submission

Bug #1891947 reported by Yoan
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

When I connect some usb-to-serial device (USB2AX from Xevelabs manufacturer) I get the following kernel fault and need to reboot:

urb 15 failed submission with -22

The OS is then unstable, most USB devices stop working, sudo command is blockins and doesn't return...

(see attachment)

Machine: Matebook X Pro / HUAWEI MACHR-WX9/MACHR-WX9-PCB, BIOS 1.19 10/28/2019
OS/Kernel: Ubuntu 20.04.1 with 5.4.0-42-generic
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: yoan 1576 F.... pulseaudio
 /dev/snd/controlC1: yoan 1576 F.... pulseaudio
 /dev/snd/pcmC1D0p: yoan 1576 F...m pulseaudio
 /dev/snd/controlC0: yoan 1576 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: MATE
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-05-30 (79 days ago)
InstallationMedia: Ubuntu-MATE 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
MachineType: HUAWEI MACHR-WX9
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-42-generic root=UUID=225d8502-abbf-4298-b1c0-dddd1f895f9c ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-42-generic N/A
 linux-backports-modules-5.4.0-42-generic N/A
 linux-firmware 1.187.2
Tags: focal
Uname: Linux 5.4.0-42-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/28/2019
dmi.bios.vendor: HUAWEI
dmi.bios.version: 1.19
dmi.board.asset.tag: N/A
dmi.board.name: MACHR-WX9-PCB
dmi.board.vendor: HUAWEI
dmi.board.version: M1080
dmi.chassis.asset.tag: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: HUAWEI
dmi.chassis.version: M1080
dmi.modalias: dmi:bvnHUAWEI:bvr1.19:bd10/28/2019:svnHUAWEI:pnMACHR-WX9:pvrM1080:rvnHUAWEI:rnMACHR-WX9-PCB:rvrM1080:cvnHUAWEI:ct10:cvrM1080:
dmi.product.family: MateBook X
dmi.product.name: MACHR-WX9
dmi.product.sku: C100
dmi.product.version: M1080
dmi.sys.vendor: HUAWEI

Revision history for this message
Yoan (myoan) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1891947

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Yoan (myoan) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected focal
description: updated
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Yoan (myoan) wrote : CRDA.txt

apport information

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Yoan (myoan) wrote : CurrentDmesg.txt

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Yoan (myoan) wrote : IwConfig.txt

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Yoan (myoan) wrote : Lspci.txt

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Yoan (myoan) wrote : Lspci-vt.txt

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Yoan (myoan) wrote : Lsusb.txt

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Yoan (myoan) wrote : Lsusb-t.txt

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Yoan (myoan) wrote : Lsusb-v.txt

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Yoan (myoan) wrote : ProcCpuinfo.txt

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Yoan (myoan) wrote : ProcCpuinfoMinimal.txt

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Yoan (myoan) wrote : ProcEnviron.txt

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Yoan (myoan) wrote : ProcInterrupts.txt

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Yoan (myoan) wrote : ProcModules.txt

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Yoan (myoan) wrote : PulseList.txt

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Yoan (myoan) wrote : RfKill.txt

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Yoan (myoan) wrote : UdevDb.txt

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Yoan (myoan) wrote : WifiSyslog.txt

apport information

Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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