package firefox 78.0.1+build1-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 127

[nimith]

system generated bug info

ProblemType: Package
DistroRelease: Ubuntu 20.04
Package: firefox 78.0.1+build1-0ubuntu0.20.04.1
ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44
Uname: Linux 5.4.0-40-generic x86_64
NonfreeKernelModules: lkp_Ubuntu_5_4_0_40_44_generic_69
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu27.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: edward 1616 F.... pulseaudio
BuildID: 20200630195452
CasperMD5CheckResult: skip
Channel: Unavailable
Date: Wed Aug 5 18:47:48 2020
ErrorMessage: new firefox package pre-installation script subprocess returned error exit status 127
ForcedLayersAccel: False
InstallationDate: Installed on 2020-06-10 (55 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
IpRoute:
 default via 192.168.1.1 dev wlp1s0 proto static metric 600
 169.254.0.0/16 dev wlp1s0 scope link metric 1000
 192.168.1.0/24 dev wlp1s0 proto kernel scope link src 192.168.1.54 metric 600
NoProfiles: True
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/python3.8, Python 3.8.2, python3-minimal, 3.8.2-0ubuntu2
PythonDetails: /usr/bin/python2.7, Python 2.7.18rc1, python-is-python2, 2.7.17-4
RelatedPackageVersions:
 dpkg 1.19.7ubuntu3
 apt 2.0.2ubuntu0.1
RunningIncompatibleAddons: False
SourcePackage: firefox
Title: package firefox 78.0.1+build1-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 127
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/14/2020
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.11.0
dmi.board.name: 0FGN4M
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr2.11.0:bd02/14/2020:svnDellInc.:pnInspiron15-3567:pvr:rvnDellInc.:rn0FGN4M:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 15-3567
dmi.product.sku: 078C
dmi.sys.vendor: Dell Inc.

[Olivier Tilloy (osomon)]

Relevant excerpt from DpkgTerminalLog.txt:

Preparing to unpack .../19-firefox_79.0+build1-0ubuntu0.20.04.1_amd64.deb ...
/var/lib/dpkg/tmp.ci/preinst: 1: awk: Too many levels of symbolic links
Exception ignored in: <_io.TextIOWrapper name='<stdout>' mode='w' encoding='utf-8'>
BrokenPipeError: [Errno 32] Broken pipe
/var/lib/dpkg/tmp.ci/preinst: 1: awk: Too many levels of symbolic links
Exception ignored in: <_io.TextIOWrapper name='<stdout>' mode='w' encoding='utf-8'>
BrokenPipeError: [Errno 32] Broken pipe

[Olivier Tilloy (osomon)]

Can you try running the following command in a terminal, and let us know how it goes?

    sudo apt reinstall firefox

[Launchpad Janitor (janitor)]

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]