ASUS Vivobook Numpad not working

Bug #1889050 reported by magellan
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

Hello,

Here is my configuration :
Asus Vivobook M433I Model S433IA-EB372T with AMD Ryzen 7 47000 processor
OS : Linux Mint 20 based on Ubuntu 20.04 with last Kernel 5.8 RC6

I've bought this computer for 2 reasons : Octocore for comfortable virtualization and compact size with numpad to avoid using shift and letters combinations to type numbers.

The problem is that the numpad function does not work. There is no way to illuminate the numbers on the touchpad and type numbers. I really need this function to work and I bought this model which is more expensive for this feature which allow users to have a compact size computer without losing numpad.

Now I need it to work on Linux.

So will we have to wait for a Kernel upgrade (Mine is the latest) or is there another way to get rid of this issue ?

A thousand thanks in advance for all the help you can give me.

David.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.4
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: X-Cinnamon
DistroRelease: Linux Mint 20
InstallationDate: Installed on 2020-07-26 (1 days ago)
InstallationMedia: Linux Mint 20 "Ulyana" - Release amd64 20200624
Package: linux (not installed)
Tags: ulyana
Uname: Linux 5.8.0-050800rc6-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True

Revision history for this message
magellan (magellan-2000) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1889050

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
magellan (magellan-2000) wrote : ProcCpuinfoMinimal.txt

apport information

tags: added: apport-collected ulyana
description: updated
Revision history for this message
magellan (magellan-2000) wrote : ProcEnviron.txt

apport information

Revision history for this message
Alex Hung (alexhung) wrote :

You may need to report this to upstream or even to ASUS to support this device. Vendor may decide to support it on Linux with enough request.

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